Life Quality BMW - Brooklyn NY - Page 2 - BMW 3-Series (E90 E92) Forum

burberry · 03-13-2010, 01:31 PM

Quote:

Originally Posted by Dmitriy@AUTOcouture

Andy Tse is a good guy, and from a sales perspective they are very decent - I am very friendly with the owner of Life Quality. But from a service dept perspective, they are awful.

well of course they have to be friendly to make the sale lol. once you're going in for warranty service, they don't make any money and they don't care about how you feel.

BKV122 · 03-13-2010, 03:04 PM

Damn your SA responded to your email! I go to Rallye and i had an issue and my SA never responded to any of my emails or phone calls, he was a quick service SA (oil changes and what not) My original SA was great. But that one time has changed my view on Rallye.

Dmitriy@AUTOcouture · 03-13-2010, 04:11 PM

Quote:

Originally Posted by burberry

once you're going in for warranty service, they don't make any money and they don't care about how you feel.

That couldn't be any more farther from the truth.

Do you really believe that just because you have a free warranty, and a dealer services your car with it, they don't make any money?

Remember my original post when answering this question, I wouldn't go to Life Quality service if someone put a gun to my head, but your assumption has absolutely no merrit.

burberry · 03-13-2010, 05:16 PM

Quote:

Originally Posted by Dmitriy@AUTOcouture

That couldn't be any more farther from the truth.

Do you really believe that just because you have a free warranty, and a dealer services your car with it, they don't make any money?

Remember my original post when answering this question, I wouldn't go to Life Quality service if someone put a gun to my head, but your assumption has absolutely no merrit.

they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.

nyc328ci · 03-13-2010, 05:35 PM

Quote:

Originally Posted by burberry

they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.

they make money off of "you" because they will bill NA BMW for your repair..it doesnt come out of your pocket but it comes out of NA BMW...so eitherway the dealership is gettin paid

Dmitriy@AUTOcouture · 03-13-2010, 05:37 PM

Quote:

Originally Posted by burberry

they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.

They are not making money directly from you, but they are making money by servicing your car. That said, the way LQ treats you and everyone else, is just how they are (probably because they have idiots working in the service shop). Go visit a reputable service shop for warranty repair, you'll be amazed at the level of service. Kthxbai.

nyc328ci · 03-13-2010, 06:05 PM

i take a diesel trip out to morristown bmw for my services...its a 45 min drive but well worth it...i have a loaner waiting for me when i get there (usually 328 or X3) and my SA updates me every phase of the service

burberry · 03-13-2010, 10:48 PM

well. lesson learned. thx

Express · 03-13-2010, 11:04 PM

anyone else for e90post vinyls? lol..

Bagelfast · 03-13-2010, 11:14 PM

I got a couple cars from a couple dealers, buying cars, it comes down to the person ur dealing with.

Open Road bmw is a good dealer to buy from, just got to get the right person, that goes for buying from any dealer. But my last car i bought there with a worker who isnt there anymore was very GOOD.

Life quality, only person i heard that was good there was Andy, i got a car from him aswell, and the experience was very positive overall aswell.

As for service, i have had many good service experiences with Open road, and have yet to go to life quality for service to see how it is, as many people say it isnt very good. But since i know the work at Open road is good, i continue to service my car there.

Servicing your car can be done anywhere, just got to start to get know the SA, and the service manager. so look around the area, there is many dealer within a hour drive.. see which people like best and seem to fit u best.

burberry · 03-18-2010, 10:48 AM

Quote:

Originally Posted by 1LUMI335

I got a couple cars from a couple dealers, buying cars, it comes down to the person ur dealing with.

Open Road bmw is a good dealer to buy from, just got to get the right person, that goes for buying from any dealer. But my last car i bought there with a worker who isnt there anymore was very GOOD.

Life quality, only person i heard that was good there was Andy, i got a car from him aswell, and the experience was very positive overall aswell.

As for service, i have had many good service experiences with Open road, and have yet to go to life quality for service to see how it is, as many people say it isnt very good. But since i know the work at Open road is good, i continue to service my car there.

Servicing your car can be done anywhere, just got to start to get know the SA, and the service manager. so look around the area, there is many dealer within a hour drive.. see which people like best and seem to fit u best.

thanks, will look into that for future service.

sky179871 · 03-18-2010, 11:01 AM

Quote:

Originally Posted by burberry

Ok, this is my first time taking my car there for service and it's horrible. My adviser is some #$@# named Nick Giordano. So I dropped off my car yesterday morning at 9 AM (with an appointment from the day before). He tells me that they're gonna run diagnostics and give me an update by today. So he doesn't call me. I e-mail him and he tells me that he hasn't even started on my car yet...

That is not the only reason why I'm so frustrated. I e-mail him asking for some more information and if he can give me a loaner car. He doesn't even respond.

Anyone else have experience with Life Quality BMW? Or knows of an adviser that actually does their job?

+1 very horrible same adviser name Nike,and take 7huors just for service

sky179871 · 03-18-2010, 11:02 AM

Name Nick sorry!

Genek335 · 07-07-2010, 04:17 PM

Quote:

Originally Posted by burberry

Ok, this is my first time taking my car there for service and it's horrible. My adviser is some #$@# named Nick Giordano. So I dropped off my car yesterday morning at 9 AM (with an appointment from the day before). He tells me that they're gonna run diagnostics and give me an update by today. So he doesn't call me. I e-mail him and he tells me that he hasn't even started on my car yet...

That is not the only reason why I'm so frustrated. I e-mail him asking for some more information and if he can give me a loaner car. He doesn't even respond.

Anyone else have experience with Life Quality BMW? Or knows of an adviser that actually does their job?

Yea he was my advisor too. His uncle owns Life Quality, so i am guessing he can do what he wants... Go to William Wallace - he sits next to Nick.

dimabimmer · 07-13-2010, 05:17 PM

I ve been going to Steven L. at Life Quality to service my car, he also drives 335i and knows whats up with these cars.

Genek335 · 08-17-2010, 10:01 AM

Quote:

Originally Posted by dimabimmer

I ve been going to Steven L. at Life Quality to service my car, he also drives 335i and knows whats up with these cars.

If I ever go back to Life Quality I will try him. One of the many issues with them is their technicians suck. As kind, knowledgeable, and professional as a SA can be (and they def aren’t) they still depend on their crappy techs. I have many stories about them and I am tired of their BS. Congrats on the M3, unbelievable car. You didn’t get it for Life Quality did you?

BTM · 08-18-2010, 09:22 PM

You get better service with the e90post sticker? I figured it would just give them ammo to go search for evidence I've been modding...

BMWPhila · 08-08-2012, 11:44 AM

Quote:

Originally Posted by Dmitriy@AUTOcouture

Why would you ever bring your car to Life Quality service? I wouldn't go there if my car broke down in front of their service shop.

Only go to Paul Miller, Park Ave, or Rallye.

Just had our car serviced at LifeQuality - horrendous experience. In Brooklyn, who are Paul Miller, Park Ave, or Rallye

mave198 · 08-08-2012, 01:20 PM

Been to Life Quality twice for tire/wheel insurance and honestly, had a very good experience both times.

SA called letting me know about the status of the car, when it was ready, in and out.

BMWPhila · 08-08-2012, 02:15 PM

Glad you had a good experience. Reading the old thread suggests others have not had a positive experience. Maybe hit or miss

mave198 · 08-08-2012, 03:15 PM

Quote:

Originally Posted by BMWPhila

Glad you had a good experience. Reading the old thread suggests others have not had a positive experience. Maybe hit or miss

More miss apparently.....

03-13-2010, 03:04 PM	#24
BKV122 Major Drives: E90 Join Date: Feb 2009 Location: NY Posts: 1,019 iTrader: (1) Garage List 2006 330xi [4.75]	Damn your SA responded to your email! I go to Rallye and i had an issue and my SA never responded to any of my emails or phone calls, he was a quick service SA (oil changes and what not) My original SA was great. But that one time has changed my view on Rallye. __________________ Monaco Blue 330xi - Terra Interior/6-MT/Sport/Premium/Cold/CSL's/M3 Spoiler Lip/Black Kidney's

03-13-2010, 06:05 PM	#29
nyc328ci Russian in a Bimmer Drives: E92 335XI Join Date: Jul 2008 Location: Staten Island NY Posts: 5,010 iTrader: (3)	i take a diesel trip out to morristown bmw for my services...its a 45 min drive but well worth it...i have a loaner waiting for me when i get there (usually 328 or X3) and my SA updates me every phase of the service __________________ 2011 E92 335 X-drive Deep sea blue/Red ZSP, ZPP 2013 X6 Deep sea blue Blue/Red ZCW,ZPP,ZPS, Full LED lights, Multi-contour seats 2013 535 X-drive Imperial Blue/Cinnamon, ZDA, ZMP, ZPP, ZTP, Multi-contour seats, Ceramic controls, Premium Hi-Fi

03-13-2010, 10:48 PM	#30
burberry Too Poor To Drive Drives: E93 M3 Join Date: Nov 2009 Location: Brooklyn, NY Posts: 1,976 iTrader: (2)	well. lesson learned. thx __________________

07-13-2010, 05:17 PM	#37
dimabimmer Lieutenant Colonel Drives: '11 E92 M3 ZCP 6MT Join Date: Apr 2009 Location: Brooklyn to SoHo NYC Posts: 1,617 iTrader: (0)	I ve been going to Steven L. at Life Quality to service my car, he also drives 335i and knows whats up with these cars. __________________ '11 E92 M3 ZCP SG 6MT Tech Sound USB Heat Cloth Aluminium Sunshade http://www.m3post.com/forums/showthread.php?t=422151

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03-13-2010, 11:04 PM	#31
Express Major General Drives: 06 330i Join Date: Dec 2008 Location: The Promise Land Posts: 8,711 iTrader: (17) Garage List 2006 BMW 330i [4.15]	anyone else for e90post vinyls? lol..

03-13-2010, 11:14 PM	#32
Bagelfast Lieutenant Colonel Drives: BMW Join Date: Sep 2008 Location: NY Posts: 1,515 iTrader: (0)	I got a couple cars from a couple dealers, buying cars, it comes down to the person ur dealing with. Open Road bmw is a good dealer to buy from, just got to get the right person, that goes for buying from any dealer. But my last car i bought there with a worker who isnt there anymore was very GOOD. Life quality, only person i heard that was good there was Andy, i got a car from him aswell, and the experience was very positive overall aswell. As for service, i have had many good service experiences with Open road, and have yet to go to life quality for service to see how it is, as many people say it isnt very good. But since i know the work at Open road is good, i continue to service my car there. Servicing your car can be done anywhere, just got to start to get know the SA, and the service manager. so look around the area, there is many dealer within a hour drive.. see which people like best and seem to fit u best.

03-18-2010, 11:02 AM	#35
sky179871 Private Drives: 08 E90 335i AW Join Date: Feb 2010 Location: NYC Posts: 57 iTrader: (1)	Name Nick sorry!

08-18-2010, 09:22 PM	#39
BTM Banned Drives: A///MERICAN!!! Join Date: Mar 2010 Location: A///MERICA!!! Posts: 10,316 iTrader: (11) Garage List 2007 BMW Z4 M Coupe [3.56]	You get better service with the e90post sticker? I figured it would just give them ammo to go search for evidence I've been modding...

08-08-2012, 01:20 PM	#41
mave198 First Lieutenant Drives: 2007 BMW 335i Join Date: Jul 2010 Location: Brooklyn NYC Posts: 381 iTrader: (2)	Been to Life Quality twice for tire/wheel insurance and honestly, had a very good experience both times. SA called letting me know about the status of the car, when it was ready, in and out.

08-08-2012, 02:15 PM	#42
BMWPhila Registered Drives: 2001 3 series BMW Join Date: Aug 2012 Location: Brooklyn NY Posts: 2 iTrader: (0)	Glad you had a good experience. Reading the old thread suggests others have not had a positive experience. Maybe hit or miss