E90Post
 


GT Haus
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Life Quality BMW - Brooklyn NY



Reply
 
Thread Tools Search this Thread
      03-13-2010, 01:31 PM   #23
burberry
Too Poor To Drive
 
Drives: E93 M3
Join Date: Nov 2009
Location: Brooklyn, NY

Posts: 1,975
iTrader: (3)

Quote:
Originally Posted by Dmitriy@AUTOcouture View Post
Andy Tse is a good guy, and from a sales perspective they are very decent - I am very friendly with the owner of Life Quality. But from a service dept perspective, they are awful.
well of course they have to be friendly to make the sale lol. once you're going in for warranty service, they don't make any money and they don't care about how you feel.
__________________
burberry is offline   United_States
0
Reply With Quote
      03-13-2010, 03:04 PM   #24
BKV122
Major
 
BKV122's Avatar
 
Drives: E90
Join Date: Feb 2009
Location: NY

Posts: 1,087
iTrader: (1)

Garage List
2006 330xi  [4.75]
Damn your SA responded to your email! I go to Rallye and i had an issue and my SA never responded to any of my emails or phone calls, he was a quick service SA (oil changes and what not) My original SA was great. But that one time has changed my view on Rallye.
__________________

Monaco Blue 330xi - Terra Interior/6-MT/Sport/Premium/Cold/CSL's/M3 Spoiler Lip/Black Kidney's
BKV122 is offline   United_States
0
Reply With Quote
      03-13-2010, 04:11 PM   #25
Dmitriy@AUTOcouture
Major
 
Dmitriy@AUTOcouture's Avatar
 
Drives: carefully
Join Date: Dec 2006
Location: NYC

Posts: 1,134
iTrader: (3)

Quote:
Originally Posted by burberry View Post
once you're going in for warranty service, they don't make any money and they don't care about how you feel.
That couldn't be any more farther from the truth.

Do you really believe that just because you have a free warranty, and a dealer services your car with it, they don't make any money?

Remember my original post when answering this question, I wouldn't go to Life Quality service if someone put a gun to my head, but your assumption has absolutely no merrit.
Dmitriy@AUTOcouture is offline  
0
Reply With Quote
      03-13-2010, 05:16 PM   #26
burberry
Too Poor To Drive
 
Drives: E93 M3
Join Date: Nov 2009
Location: Brooklyn, NY

Posts: 1,975
iTrader: (3)

Quote:
Originally Posted by Dmitriy@AUTOcouture View Post
That couldn't be any more farther from the truth.

Do you really believe that just because you have a free warranty, and a dealer services your car with it, they don't make any money?

Remember my original post when answering this question, I wouldn't go to Life Quality service if someone put a gun to my head, but your assumption has absolutely no merrit.
they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.
__________________

Last edited by burberry; 03-13-2010 at 05:23 PM.
burberry is offline   United_States
0
Reply With Quote
      03-13-2010, 05:35 PM   #27
nyc328ci
Russian in a Bimmer
 
nyc328ci's Avatar
 
Drives: E92 335XI
Join Date: Jul 2008
Location: Staten Island NY

Posts: 5,023
iTrader: (3)

Send a message via AIM to nyc328ci
Quote:
Originally Posted by burberry View Post
they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.
they make money off of "you" because they will bill NA BMW for your repair..it doesnt come out of your pocket but it comes out of NA BMW...so eitherway the dealership is gettin paid
__________________
2011 E92 335 X-drive Deep sea blue/Red ZSP, ZPP
2013 X6 Deep sea blue Blue/Red ZCW,ZPP,ZPS, Full LED lights, Multi-contour seats
2013 535 X-drive Imperial Blue/Cinnamon, ZDA, ZMP, ZPP, ZTP, Multi-contour seats, Ceramic controls, Premium Hi-Fi
nyc328ci is offline   United_States
0
Reply With Quote
      03-13-2010, 05:37 PM   #28
Dmitriy@AUTOcouture
Major
 
Dmitriy@AUTOcouture's Avatar
 
Drives: carefully
Join Date: Dec 2006
Location: NYC

Posts: 1,134
iTrader: (3)

Quote:
Originally Posted by burberry View Post
they wont make money off of "ME". i'm not paying them, so they need not treat me nice. If they were selling me something and I had cash in my hand, they're gonna wanna convince me to give them that money. Please read. I'm not saying they don't make money, I'm sure they do. Kthanks.
They are not making money directly from you, but they are making money by servicing your car. That said, the way LQ treats you and everyone else, is just how they are (probably because they have idiots working in the service shop). Go visit a reputable service shop for warranty repair, you'll be amazed at the level of service. Kthxbai.
Dmitriy@AUTOcouture is offline  
0
Reply With Quote
      03-13-2010, 06:05 PM   #29
nyc328ci
Russian in a Bimmer
 
nyc328ci's Avatar
 
Drives: E92 335XI
Join Date: Jul 2008
Location: Staten Island NY

Posts: 5,023
iTrader: (3)

Send a message via AIM to nyc328ci
i take a diesel trip out to morristown bmw for my services...its a 45 min drive but well worth it...i have a loaner waiting for me when i get there (usually 328 or X3) and my SA updates me every phase of the service
__________________
2011 E92 335 X-drive Deep sea blue/Red ZSP, ZPP
2013 X6 Deep sea blue Blue/Red ZCW,ZPP,ZPS, Full LED lights, Multi-contour seats
2013 535 X-drive Imperial Blue/Cinnamon, ZDA, ZMP, ZPP, ZTP, Multi-contour seats, Ceramic controls, Premium Hi-Fi
nyc328ci is offline   United_States
0
Reply With Quote
      03-13-2010, 10:48 PM   #30
burberry
Too Poor To Drive
 
Drives: E93 M3
Join Date: Nov 2009
Location: Brooklyn, NY

Posts: 1,975
iTrader: (3)

well. lesson learned. thx
__________________
burberry is offline   United_States
0
Reply With Quote
      03-13-2010, 11:04 PM   #31
Express
Major General
 
Express's Avatar
 
Drives: 06 330i
Join Date: Dec 2008
Location: The Promise Land

Posts: 8,701
iTrader: (17)

Garage List
2006 BMW 330i  [4.15]
anyone else for e90post vinyls? lol..
Express is offline   Israel
0
Reply With Quote
      03-13-2010, 11:14 PM   #32
Bagelfast
Lieutenant Colonel
 
Bagelfast's Avatar
 
Drives: BMW
Join Date: Sep 2008
Location: NY

Posts: 1,532
iTrader: (0)

I got a couple cars from a couple dealers, buying cars, it comes down to the person ur dealing with.

Open Road bmw is a good dealer to buy from, just got to get the right person, that goes for buying from any dealer. But my last car i bought there with a worker who isnt there anymore was very GOOD.

Life quality, only person i heard that was good there was Andy, i got a car from him aswell, and the experience was very positive overall aswell.

As for service, i have had many good service experiences with Open road, and have yet to go to life quality for service to see how it is, as many people say it isnt very good. But since i know the work at Open road is good, i continue to service my car there.

Servicing your car can be done anywhere, just got to start to get know the SA, and the service manager. so look around the area, there is many dealer within a hour drive.. see which people like best and seem to fit u best.
Bagelfast is offline  
0
Reply With Quote
      03-18-2010, 10:48 AM   #33
burberry
Too Poor To Drive
 
Drives: E93 M3
Join Date: Nov 2009
Location: Brooklyn, NY

Posts: 1,975
iTrader: (3)

Quote:
Originally Posted by 1LUMI335 View Post
I got a couple cars from a couple dealers, buying cars, it comes down to the person ur dealing with.

Open Road bmw is a good dealer to buy from, just got to get the right person, that goes for buying from any dealer. But my last car i bought there with a worker who isnt there anymore was very GOOD.

Life quality, only person i heard that was good there was Andy, i got a car from him aswell, and the experience was very positive overall aswell.

As for service, i have had many good service experiences with Open road, and have yet to go to life quality for service to see how it is, as many people say it isnt very good. But since i know the work at Open road is good, i continue to service my car there.

Servicing your car can be done anywhere, just got to start to get know the SA, and the service manager. so look around the area, there is many dealer within a hour drive.. see which people like best and seem to fit u best.
thanks, will look into that for future service.
__________________
burberry is offline   United_States
0
Reply With Quote
      03-18-2010, 11:01 AM   #34
sky179871
Private
 
sky179871's Avatar
 
Drives: 08 E90 335i AW
Join Date: Feb 2010
Location: NYC

Posts: 57
iTrader: (1)

Angry

Quote:
Originally Posted by burberry View Post
Ok, this is my first time taking my car there for service and it's horrible. My adviser is some #$@# named Nick Giordano. So I dropped off my car yesterday morning at 9 AM (with an appointment from the day before). He tells me that they're gonna run diagnostics and give me an update by today. So he doesn't call me. I e-mail him and he tells me that he hasn't even started on my car yet...

That is not the only reason why I'm so frustrated. I e-mail him asking for some more information and if he can give me a loaner car. He doesn't even respond.

Anyone else have experience with Life Quality BMW? Or knows of an adviser that actually does their job?
+1 very horrible same adviser name Nike,and take 7huors just for service
sky179871 is offline  
0
Reply With Quote
      03-18-2010, 11:02 AM   #35
sky179871
Private
 
sky179871's Avatar
 
Drives: 08 E90 335i AW
Join Date: Feb 2010
Location: NYC

Posts: 57
iTrader: (1)

Name Nick sorry!
sky179871 is offline  
0
Reply With Quote
      07-07-2010, 04:17 PM   #36
Genek335
Captain
 
Genek335's Avatar
 
Drives: 335
Join Date: Oct 2009
Location: East Coast

Posts: 929
iTrader: (28)

Quote:
Originally Posted by burberry View Post
Ok, this is my first time taking my car there for service and it's horrible. My adviser is some #$@# named Nick Giordano. So I dropped off my car yesterday morning at 9 AM (with an appointment from the day before). He tells me that they're gonna run diagnostics and give me an update by today. So he doesn't call me. I e-mail him and he tells me that he hasn't even started on my car yet...

That is not the only reason why I'm so frustrated. I e-mail him asking for some more information and if he can give me a loaner car. He doesn't even respond.

Anyone else have experience with Life Quality BMW? Or knows of an adviser that actually does their job?

Yea he was my advisor too. His uncle owns Life Quality, so i am guessing he can do what he wants... Go to William Wallace - he sits next to Nick.
Genek335 is offline   United_States
0
Reply With Quote
      07-13-2010, 05:17 PM   #37
dimabimmer
Lieutenant Colonel
 
dimabimmer's Avatar
 
Drives: '11 E92 M3 ZCP 6MT
Join Date: Apr 2009
Location: Brooklyn to SoHo NYC

Posts: 1,740
iTrader: (0)

I ve been going to Steven L. at Life Quality to service my car, he also drives 335i and knows whats up with these cars.
__________________
'11 E92 M3 ZCP SG 6MT Tech Sound USB Heat Cloth Aluminium Sunshade
http://www.m3post.com/forums/showthread.php?t=422151
dimabimmer is offline   United_States
0
Reply With Quote
      08-17-2010, 10:01 AM   #38
Genek335
Captain
 
Genek335's Avatar
 
Drives: 335
Join Date: Oct 2009
Location: East Coast

Posts: 929
iTrader: (28)

Quote:
Originally Posted by dimabimmer View Post
I ve been going to Steven L. at Life Quality to service my car, he also drives 335i and knows whats up with these cars.
If I ever go back to Life Quality I will try him. One of the many issues with them is their technicians suck. As kind, knowledgeable, and professional as a SA can be (and they def arenít) they still depend on their crappy techs. I have many stories about them and I am tired of their BS. Congrats on the M3, unbelievable car. You didnít get it for Life Quality did you?
Genek335 is offline   United_States
0
Reply With Quote
      08-18-2010, 09:22 PM   #39
BTM
Banned
 
Drives: A///MERICAN!!!
Join Date: Mar 2010
Location: A///MERICA!!!

Posts: 10,314
iTrader: (11)

Garage List
You get better service with the e90post sticker? I figured it would just give them ammo to go search for evidence I've been modding...
BTM is offline   United_States
0
Reply With Quote
      08-08-2012, 11:44 AM   #40
BMWPhila
Registered
 
Drives: 2001 3 series BMW
Join Date: Aug 2012
Location: Brooklyn NY

Posts: 2
iTrader: (0)

Horrible Experience

Quote:
Originally Posted by Dmitriy@AUTOcouture View Post
Why would you ever bring your car to Life Quality service? I wouldn't go there if my car broke down in front of their service shop.

Only go to Paul Miller, Park Ave, or Rallye.
Just had our car serviced at LifeQuality - horrendous experience. In Brooklyn, who are Paul Miller, Park Ave, or Rallye
BMWPhila is offline  
0
Reply With Quote
      08-08-2012, 01:20 PM   #41
mave198
Lieutenant
 
mave198's Avatar
 
Drives: 2007 BMW 335i
Join Date: Jul 2010
Location: Brooklyn NYC

Posts: 438
iTrader: (2)

Been to Life Quality twice for tire/wheel insurance and honestly, had a very good experience both times.

SA called letting me know about the status of the car, when it was ready, in and out.
mave198 is offline  
0
Reply With Quote
      08-08-2012, 02:15 PM   #42
BMWPhila
Registered
 
Drives: 2001 3 series BMW
Join Date: Aug 2012
Location: Brooklyn NY

Posts: 2
iTrader: (0)

Glad you had a good experience. Reading the old thread suggests others have not had a positive experience. Maybe hit or miss
BMWPhila is offline  
0
Reply With Quote
      08-08-2012, 03:15 PM   #43
mave198
Lieutenant
 
mave198's Avatar
 
Drives: 2007 BMW 335i
Join Date: Jul 2010
Location: Brooklyn NYC

Posts: 438
iTrader: (2)

Quote:
Originally Posted by BMWPhila View Post
Glad you had a good experience. Reading the old thread suggests others have not had a positive experience. Maybe hit or miss
More miss apparently.....
mave198 is offline  
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 02:53 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST