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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - California > CRAP service at Pacific BMW and Santa Monica BMW



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      05-27-2010, 08:24 PM   #1
blender
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CRAP service at Pacific BMW and Santa Monica BMW

Please excuse the cross-post; forewarned is forearmed.
I am in my 7th month of an ongoing warranty service issue with BMW. Car is a 2006 Z4M. Case history attached. The issue is very simple: loud wind noise/buffeting at freeway speeds from the drivers window, top seam. Three dealers have been involved spanning seven visits and eleven days, but none of the dealers has solved the problem.

So, in my despair, I got BMW North America involved. The BMW North America “Customer Relations Specialist” had Zero technical acumen. Returns one phone call in ten. Apparently cannot use/read email. Demonstrably cannot set her ‘out of office’ notices before going on vacation. No commitment to customer satisfaction. Cannot follow up in a timely fashion. Does not advocate for customer. Basically a complete waste of your time.

How can ALL of these individuals be so hugely incompetent and keep their flippin’ jobs??

Can ANYBODY within BMW North America manage a minor support issue to resolution? Can any of them dial a phone? Does ANYBODY actually have Customer Satisfaction as part of their job? How can I speak to HIM ?


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Last edited by blender; 11-21-2012 at 11:32 PM.
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