Lexus CPO program is a joke! - BMW 3-Series (E90 E92) Forum

cipher5 · 07-31-2012, 03:24 PM

My buddy has a CPO'd Lexus 07 IS350 with approx 75,000 miles on it. Followed the regular maintenance schedule and all that at an independent shop for the last year. Coming back from a road trip, his car gave no extended warning signs, he heard a noise and began to pull over and it died on him. Car was sent to a dealer and even though the dealer identified that the water pump failed, leaked coolant, and damaged the engine, Lexus is saying that its wear and tear and will NOT fix his car under warranty. He now has to shell out $18K to get his car repaired!!! :ugh: He has been going back and forth between the dealer, Extra Care (warranty division at Lex) and Lexus HQ. Lexus refuses to budge. Any ideas what he can do? I posted here to get the most responses and if anyone has ever been in a similar situation.

There's a thread going on Club Lexus:
http://www.clublexus.com/forums/is-s...ont-cover.html

Quote:

Last weekend my car broke down in SW Michigan. Heard a rattle when I stepped on the gas and as I pulled over on the hwy my engine stalled before I came to a complete stop. Some smoke came from the engine bay too. Roadside assistance tow'd the car to a dealer in South Bend, IN. I live in the Chicagoland area so I've only been in contact with the dealer by phone. Dealer says my water pump failed and a lot of internal damage resulted from it including warped cylinders. The adjustor came out today and to repair and replace everything I'm looking at $18,000 that Lexus is NOT covering even though I'm under extended warranty. Lexus feels that an issue of this magnitude wouldn't of just happened and whoever has been servicing my car should have found it earlier. I stopped going to a dealer for service about a year ago. You can probably guess that I don't have 18K to spend on a new engine so what options do I have?

Q4P · 07-31-2012, 03:42 PM

All cpo programs are a joke including BMW...

solefald · 07-31-2012, 03:50 PM

BMW CPO is no better.

I need new front strut bushings (thrust arm bushings, as BMW calls them), top radiator hose and a cracked windshield washer fluid container replaced. Got quoted $1,300. Apparently all of it is regular wear not covered by warranty.

All of these parts together are about $260 online.

Augenbrauezug · 07-31-2012, 03:58 PM

Had something similar happen with my clutch. I claimed it was beyond normal wear and tear, based on how catastrophically it failed. BMW refused to pay for a long time, I found quite a few examples of the same thing happening that had been posted on line. Printed them out and took them into the dealership, they eventually agreed to pay for half of it.

schoy · 07-31-2012, 03:59 PM

Quote:

Originally Posted by solefald

BMW CPO is no better.

I need new front strut bushings (thrust arm bushings, as BMW calls them), top radiator hose and a cracked windshield washer fluid container replaced. Got quoted $1,300. Apparently all of it is regular wear not covered by warranty.

All of these parts together are about $260 online.

www.euroautospot.com

RedBarron · 07-31-2012, 04:12 PM

WTF. my ex had a IS250 and they replaced the water pump and thermostat under CPO warranty. Go to a different dealer. However if the car was overheating and he continued to run it and did not notice it over heating is possibly could be at fault?

CGMike · 07-31-2012, 05:34 PM

18K for a water pump replacement! Ill do it for $9K! There is no way they can charge 18K, unless he overheated the motor and cracked the block or something. That toyota V6 isnt worth $18K

Kensta335 · 07-31-2012, 05:42 PM

Time to drop in a 2jz

bga23 · 07-31-2012, 07:14 PM

Quote:

Originally Posted by CGMike

18K for a water pump replacement! Ill do it for $9K! There is no way they can charge 18K, unless he overheated the motor and cracked the block or something. That toyota V6 isnt worth $18K

Is the car even worth $18K?

yakev724 · 07-31-2012, 08:17 PM

insurance?

would probably be cheaper to swap an engine off a scrapped is

..guess the newer lexus' aren't as reliable as the tanks from the 90's/early 00's.

cipher5 · 07-31-2012, 09:30 PM

18K is for a new engine and labor. I'm not sure insurance would cover this? I would think it would have to be a collision or damage by natural causes, i.e. flood, hail, etc.

mccannable · 08-01-2012, 10:22 PM

we just got my wife an is250 and had a very pleasant buying experience, best one so far. I did read about the pump issues on a few, doesn't seem that wide spread. I have always taught her to watch temp gauges.

DSB335d · 08-01-2012, 11:56 PM

I would also try to file a claim with your insurance company. Good luck I'm sure it going to be a while before your car gets back on the road...

Comet · 08-02-2012, 06:33 AM

most dealerships will do that when you fix your car elsewhere (and it is obvious) whether CPO or regular.

Why not just fix at the stealership?

Maestro · 08-02-2012, 07:55 AM

it sounds like the are punishing the person for driving with no water in the engine. Really they did not notice the water coming out on the road while driving or the over temp indicator.

I would beat that is the pump failure and that was the only thing wrong they would have fixed it. The fact they destroyed the engine is the reason they are refusing to fix it.

TK-421 · 08-02-2012, 10:17 AM

Quote:

Originally Posted by Kensta335

Time to drop in a 2jz

this

"2JZ NO SHIT"

954Stealth · 08-02-2012, 03:17 PM

Quote:

Originally Posted by DSB335d

I would also try to file a claim with your insurance company. Good luck I'm sure it going to be a while before your car gets back on the road...

I think insurance would end up totaling the car.

bumere90 · 08-02-2012, 09:27 PM

If the engine is damaged most likely they won't pay for the repairs..

mccannable · 08-02-2012, 09:30 PM

Quote:

Originally Posted by 954Stealth

I think insurance would end up totaling the car.

Does insurance even cover these things?

cipher5 · 08-03-2012, 07:46 AM

954Stealth · 08-03-2012, 08:07 AM

Quote:

Originally Posted by mccannable

Does insurance even cover these things?

No, I don't believe they would unless the car was involved in an accident. And if there was an accident, the cost to repair vs. paying out market value and making a total loss would favor the latter

Brey335i · 08-05-2012, 05:14 AM

Time to buy a new car. Really sucks, but either turn it into something custom and drop an engine in there (2JZ :P ) or part it out and sell everything. Then go buy a new car. Unfortunately, sometimes sh*t happens. Sucks for your buddy though.

07-31-2012, 03:42 PM	#2
Q4P Colonel Drives: Too Much Join Date: Apr 2011 Location: World Posts: 2,302 iTrader: (0)	All cpo programs are a joke including BMW... __________________ 2jZ + RB26 + 4G63 + LS9 + N54 =

07-31-2012, 03:50 PM	#3
solefald Nigerian Prince Drives: E83 Sport / 156 GNU Join Date: Apr 2008 Location: San Diego, CA Posts: 2,158 iTrader: (2) Garage List '08 BMW E83 [0.00]	BMW CPO is no better. I need new front strut bushings (thrust arm bushings, as BMW calls them), top radiator hose and a cracked windshield washer fluid container replaced. Got quoted $1,300. Apparently all of it is regular wear not covered by warranty. All of these parts together are about $260 online. __________________ http://soundcloud.com/djtchort

07-31-2012, 04:12 PM	#6
RedBarron First Lieutenant Drives: E46 330ci Join Date: Sep 2006 Location: Whorelando, FL Posts: 363 iTrader: (0)	WTF. my ex had a IS250 and they replaced the water pump and thermostat under CPO warranty. Go to a different dealer. However if the car was overheating and he continued to run it and did not notice it over heating is possibly could be at fault? __________________ Current: Porsche Cayman S Past: E34 540i, E39 540i, E46 330Ci.

07-31-2012, 05:34 PM	#7
CGMike Second Lieutenant Drives: 2011 135i Coupe Sport Join Date: May 2012 Location: Southern CA Posts: 200 iTrader: (0)	18K for a water pump replacement! Ill do it for $9K! There is no way they can charge 18K, unless he overheated the motor and cracked the block or something. That toyota V6 isnt worth $18K __________________ 2011 Space Grey 135i Manual Coupe Sport 06 GTO , 59 Bug, 03 Dakota R/T, 03 SV650

08-02-2012, 06:33 AM	#14
Comet Troll Harder Drives: 997 GT3, 997 4 GTS, X6M Join Date: May 2007 Location: Montreal, Beirut Posts: 596 iTrader: (0) Garage List 2011 Porsche GT3 [4.00] 2012 Porsche 4 GTS [2.67]	most dealerships will do that when you fix your car elsewhere (and it is obvious) whether CPO or regular. Why not just fix at the stealership? __________________

07-31-2012, 05:42 PM	#8
Kensta335 Brigadier General Drives: 335i Coupe Join Date: Mar 2007 Location: So Cal 626 Posts: 3,616 iTrader: (4)	Time to drop in a 2jz

07-31-2012, 08:17 PM	#10
yakev724 Brigadier General Drives: 06 330i Join Date: Jul 2010 Location: Long Island Posts: 3,529 iTrader: (48)	insurance? would probably be cheaper to swap an engine off a scrapped is ..guess the newer lexus' aren't as reliable as the tanks from the 90's/early 00's.

07-31-2012, 09:30 PM	#11
cipher5 Drives: 2011 M3 Coupe Join Date: Jul 2007 Location: Hollywood, FL Posts: 2,729 iTrader: (10)	18K is for a new engine and labor. I'm not sure insurance would cover this? I would think it would have to be a collision or damage by natural causes, i.e. flood, hail, etc.

08-01-2012, 10:22 PM	#12
mccannable Private First Class Drives: 06 330i mt Join Date: Jan 2012 Location: central fl Posts: 191 iTrader: (1)	we just got my wife an is250 and had a very pleasant buying experience, best one so far. I did read about the pump issues on a few, doesn't seem that wide spread. I have always taught her to watch temp gauges.

08-01-2012, 11:56 PM	#13
DSB335d Lieutenant Drives: '11 335d DSB/oyster&black/navi Join Date: Dec 2011 Location: West palm beach Posts: 437 iTrader: (0)	I would also try to file a claim with your insurance company. Good luck I'm sure it going to be a while before your car gets back on the road...

08-02-2012, 07:55 AM	#15
Maestro Captain Drives: 2007 335i Sedan Join Date: Nov 2006 Location: Philadelphia Posts: 712 iTrader: (0)	it sounds like the are punishing the person for driving with no water in the engine. Really they did not notice the water coming out on the road while driving or the over temp indicator. I would beat that is the pump failure and that was the only thing wrong they would have fixed it. The fact they destroyed the engine is the reason they are refusing to fix it.

08-02-2012, 09:27 PM	#18
bumere90 Grozniy Drives: E90 Join Date: Jan 2009 Location: FL Posts: 2,303 iTrader: (11)	If the engine is damaged most likely they won't pay for the repairs.. __________________ http://funnyasduck.net/wp-content/up...imated-gif.gif

08-03-2012, 07:46 AM	#20
cipher5 Drives: 2011 M3 Coupe Join Date: Jul 2007 Location: Hollywood, FL Posts: 2,729 iTrader: (10)

08-05-2012, 05:14 AM	#22
Brey335i Brigadier General Drives: e46 ///M3 Join Date: Oct 2009 Location: Austin, TX Posts: 4,741 iTrader: (11)	Time to buy a new car. Really sucks, but either turn it into something custom and drop an engine in there (2JZ :P ) or part it out and sell everything. Then go buy a new car. Unfortunately, sometimes sh*t happens. Sucks for your buddy though.

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