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      06-01-2010, 04:33 PM   #1
stressdoc
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World's best BMW dealership?

OK, E90Post is littered with horror stories of how this and that dealer did something awful.

Here is one on the brighter side. Took my 335 in for an oil change, and a brake squeak check. Got a 328 loaner, went to work. Needed to make a call to my wife, couldn't find my iphone, figured I left it in my car. I am pretty spacey at the moment, just got back from a trip to Finland and I am seriously jet-lagged. Too much fun staying up late, what with it being light out until after midnight there.

Decide to drive over to dealer and give them the spark plugs that I had changed a month or so ago. Get there and ask about my phone. Turns out I left my phone and wallet on top of my car. Tech notices a thump when he takes it for a test drive, sees something fly off. Stops car, retrieves phone and wallet and everything that was in it, including a few U.S. Grants.

So I get my phone and wallet back. And the SA decides that because I'm within a month or so of scheduled oil change that it is free -- I change my oil every 7500 miles, so I usually have to pay for every other one, but not this time.

This is one of the primary reasons why I will always drive a BMW as long as I live in Columbia, MO. Some of the best techs in the USA, and the best Service Advisor. My car works perfectly, including the suspension install a year later. Very, very happy customer.

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      06-01-2010, 05:13 PM   #2
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Good stuff. We needed a thread like this. We love complaining, but rarely give credits.

Rasmussen BMW in Oregon always treated me right. Always looked into more things that I requested. I felt respected and appreciated everytime I went there. If I buy another BMW near future, it will be through them.

I guess I know which dealership to go to if I move to Columbia, MO.
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      06-01-2010, 06:00 PM   #3
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I've had good and bad with my dealership (BMW Northwest). When my hpfp died at 4,800 miles on a saturday morning...on my way to a BMWCCA tour, the dealership worked their asses off and got my car finished at a moments notice..the same day. Other times when i've went in or called with questions, it has seemed like I was burdening them...and they just wouldn't go out of their way one bit to help me out. Today I called parts with some very small questions and the guy on the other end spent 20 minutes with me...gladly running out to several cars to look at cars so he could help answer my questions.
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      06-01-2010, 06:31 PM   #4
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I think it's a great idea to look at the positives at BMW Centers and Workshops, of which there truly are many.

I've been dealing with DiFeo BMW (now BMW of Tenafly after the BMW enforced name change to geographic location) for a long time because of my high satisfaction with the service and support I've received and continue to receive.

I've been really pleased with everything from purchasing my new 335d (how many cars I have gotten from Ricki, my CA, in the past 10+ years?) to dealing with my SA, Gem and my former SA, Joe.
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      06-01-2010, 06:38 PM   #5
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i hope the guys at BMW San Diego read this thread ... they need help haha
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      06-01-2010, 06:39 PM   #6
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i hope the guys at BMW San Diego read this thread ... they need help haha
No doubt.
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      06-01-2010, 06:47 PM   #7
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I can praise Camp BMW in Spokane, Washington.

In particular, Jared Herling made my last car purchase a total breeze. In addition, we turned our lease into Camp as well. Not sure what he did, but our inspection was a non event. We had a cracked windshield -- and were expecting to get tagged for about $600. Nope. Camp said that, since we bought our 335 from them, they were covering the windshield. Very nice touch, especially since I negotiated a deal that was a little over invoice.

Even though I am in San Diego, I'll have no problem ordering from Jared in the future.
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      06-01-2010, 07:19 PM   #8
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Good to hear. I have nothing but good things to say about my dealer too - from CA to SA I'm a very happy customer. It's sometimes tough to believe what people post on these forums about horrible dealers, but I guess they can't all be good (though they should be).
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      06-01-2010, 08:45 PM   #9
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I'm sorry, but I'm going to have to report this thread to the mods. It does not conform to the required "I hate BMW and dealers because...."

Unfortunately, we may all have to move to MO to get really good customer service.
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      06-01-2010, 09:30 PM   #10
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So they dont steal your things and give you a free $100 oil change (not really free as the dealers normally do services that are within a month as to avoid the hassle of dealing with the person again soon).

I say: Big Deal, this is probably not even the best car dealer within 20mi if your expectations are so low.
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Being a fan of Honda engines, I requested that they consider building for the F1 a 4.5 liter V10 or V12. I asked, I tried to persuade them, but in the end could not convince them to do it, and the McLaren F1 ended up with a BMW engine.
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      06-01-2010, 09:35 PM   #11
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Decide to drive over to dealer and give them the spark plugs that I had changed a month or so ago.
Why did you give back the spark plugs to BMW? Is there a core deposit?
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      06-01-2010, 09:46 PM   #12
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Quote:
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So they dont steal your things and give you a free $100 oil change (not really free as the dealers normally do services that are within a month as to avoid the hassle of dealing with the person again soon).

I say: Big Deal, this is probably not even the best car dealer within 20mi if your expectations are so low.
in todays day and age who can you really trust? that tech was alone in the car and with no one around could have very easily grabbed the phone and wallet and say he didnt see anything.

i havnt had to go to my dealer much (competition BMW of smithtown) but when i do, everyone i come in contact with does nothing but make me feel like a customer. my car is the second BMW we've purchased from my CA, Vito. he always asks about my family and how we're all doing. he always asks how the car is doing and if theres anything he can help out with.
The SAs are second to none, not only car guys, but real BMW guys. i get into conversations with them all the time. Competition BMW FTMFW.
anyone else from LI agree?
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      06-01-2010, 10:09 PM   #13
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in todays day and age who can you really trust? that tech was alone in the car and with no one around could have very easily grabbed the phone and wallet and say he didnt see anything.
Fair point. But the phone can easily be tracked (notably for iPhone, MobileMe) and many of them probably know that. Isn't it a bit disappointing when someone says they they are happy the dealer hasn't stolen their belongings (Since the second one wasn't really complimentary, much less a favor)?

What has the world come to?
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      06-01-2010, 10:41 PM   #14
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2009 BMW 335i  [0.00]
In Pittsburgh, I'd definitely recommend the Sewickley Car Store over the other BMW dealers in the area. After warranty, I recommend Auto Tech on route 8 for great service.
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      06-01-2010, 11:12 PM   #15
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Quote:
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Fair point. But the phone can easily be tracked (notably for iPhone, MobileMe) and many of them probably know that. Isn't it a bit disappointing when someone says they they are happy the dealer hasn't stolen their belongings (Since the second one wasn't really complimentary, much less a favor)?

What has the world come to?
lol fair point.
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      06-02-2010, 01:04 AM   #16
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You guys are missing the point about the phone and wallet. I should have been clearer. They flew off the top of the car from where I had stupidly left them. I was lucky the tech noticed the thump and saw something in the mirror. He had to find all the stuff in the highway. I don't expect anyone to steal from me, let alone a tech. I cherish my small-town midwest upbringing where we never locked our doors or were afraid of strangers. But having the consideration to notice something like that and do something about it? That was cool, and I am very thankful.

If this was an isolated incident, fine. But time after time of consistent beyond expectations (mine are pretty high) service? Some complex modification jobs done right (search my car's history if you are interested), at very reasonable cost?

The dealership here has some outstanding employees -- it is about the people.

Oh, and the plugs, that was just to have them take a look at the color, which in my opinion was a perfect tan, but I wanted a tech that has seen a lot of plugs with 40-50k to see them to know what is going on with my car. I will post a DIY for plug changing when I get the time.
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      06-02-2010, 09:01 AM   #17
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Baron BMW in Kansas City. Granted it's the only BMW dealership in KC, but their service is very good.
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      06-02-2010, 09:58 AM   #18
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Erhard BMW of Farmington Hills has consistently been excellent. I took my car in for a bubble on one RFT (I thumped a curb) under the tire warranty. The warranty says they reimburse you for the replacement tire but Erhard replaced it no charge. In the process they saw a nail in another tire and replaced that one as well. So at 25,000 miles I had two brand new tires, no charge. Outstanding service.
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      06-02-2010, 10:08 AM   #19
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Quote:
Originally Posted by stressdoc View Post
You guys are missing the point about the phone and wallet. I should have been clearer. They flew off the top of the car from where I had stupidly left them. I was lucky the tech noticed the thump and saw something in the mirror. He had to find all the stuff in the highway. I don't expect anyone to steal from me, let alone a tech. I cherish my small-town midwest upbringing where we never locked our doors or were afraid of strangers. But having the consideration to notice something like that and do something about it? That was cool, and I am very thankful.

If this was an isolated incident, fine. But time after time of consistent beyond expectations (mine are pretty high) service? Some complex modification jobs done right (search my car's history if you are interested), at very reasonable cost?

The dealership here has some outstanding employees -- it is about the people.

Oh, and the plugs, that was just to have them take a look at the color, which in my opinion was a perfect tan, but I wanted a tech that has seen a lot of plugs with 40-50k to see them to know what is going on with my car. I will post a DIY for plug changing when I get the time.
ohhhhhh my bad. i thought they were in the cabin somewhere. yeah thats pretty cool too.
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      06-02-2010, 10:09 AM   #20
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E90post is also littered with bitchers and whiners
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      06-02-2010, 10:50 AM   #21
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very happy with the service department at Murray BMW in Denver
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      06-02-2010, 10:56 AM   #22
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E90post is also littered with bitchers and whiners
+1 that's why the hpfp problem looks so bad, nobody posts up threads saying their hpfp is working perfectly after 28000 miles like me...
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