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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > Went to pick up my 07 335i (CONTINUED!!!)



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      07-19-2010, 05:21 PM   #1
DJPlayer
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Went to pick up my 07 335i (CONTINUED!!!)

If anyone recalls I posted a story about picking up a 07 335i at BMW of Roxbury, NJ. I spoke and emailed them several times and agreed on a price of 26k and went to pick the car up the next day (or so I thought). I had to travel almost 3 hours to get there, and upon arrival they let me know the car was bought the night before.... (now the continuation).


I saw that the car was still up on cars.com, autotrader.com, their website and then the kicker.. I saw a brand new add I week later advertising the same car on craigslist. soo.. I had some friends email them (along w/ myself) ask info on the car yesterday (leaving phone numbers etc..). Then this morning the emails and phone calls start coming in.. "good news, the car is available, when would you like to pick it up?" So finally I call them back.... I talk to a salesman and ask about the car.. "why yes it's available", I ask twice if he's sure, I even made him go out physically check to see if the car is actually there. Finally I brake out my story from 10 days prior and demand to speak to a the sales manager. "Well, he's in a meeting..". I refused to hand up and ended up waiting 30 minutes being promised a call back. The salesman even tried to tell me, 20 minutes into the wait, that he discovered the car was sold (as I told him), but the owner didn't come to pick it up yet. But then I mentioned the fact that he told me 3 times the car was available, confirmed visibly and I had maybe 5 emails stating the exact same thing (from 3 different salesmen).. Anyways I never got a call back from the dealership. I have since filed my 2nd complaint w/ BMW corporate and just filed a complaint w/ the NJ Attorney General's office.

BEWARD BMW OF ROXBURY.. and don't call about this car:


http://newjersey.craigslist.org/ctd/1848487837.html Craigslist Link

http://www.autotrader.com/fyc/vdp.js...standard=false Autotrader link

http://www.bmwrox.com/used-cars-deta...238&vk=1054710 Their website link
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      07-19-2010, 05:32 PM   #2
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they're probably using that car for the classic "bait and switch" scam
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      07-19-2010, 05:34 PM   #3
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Let it go.
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      07-19-2010, 06:43 PM   #4
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Originally Posted by Silver-Bolt View Post
Let it go.
What?!!! Let it go?!!! The guy is owed some thanks for sticking with this. Who knows how many other people are getting suckered by this tactic? And while it's possible he's doing this out of sense of revenge rather than altruism, he's got a right to be pissed. They seriously wasted his time in a manner that smacks of disrespect at best and dishonesty at worst.
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      07-19-2010, 06:56 PM   #5
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GO go get em mang!

Ill be keeping up with this thread with the updates
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      07-19-2010, 06:59 PM   #6
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Sketchy to say the least!
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      07-19-2010, 06:59 PM   #7
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You must realllllllly want that used car
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      07-19-2010, 07:36 PM   #8
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Quote:
Originally Posted by Roffle Waffle View Post
they're probably using that car for the classic "bait and switch" scam
I called that in his other post.
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      07-19-2010, 07:56 PM   #9
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Quote:
Originally Posted by DJPlayer View Post

BEWARD BMW OF ROXBURY.. and don't call about this car:


http://newjersey.craigslist.org/ctd/1848487837.html Craigslist Link

http://www.autotrader.com/fyc/vdp.js...standard=false Autotrader link

http://www.bmwrox.com/used-cars-deta...238&vk=1054710 Their website link
Better yet, EVERYONE call about this car. Let's see them deal with the 1000% increase in call volume
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      07-19-2010, 08:49 PM   #10
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Better yet, EVERYONE call about this car. Let's see them deal with the 1000% increase in call volume
Better yet - call collect.
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      07-19-2010, 08:52 PM   #11
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Originally Posted by sleepyx637 View Post
Better yet, EVERYONE call about this car. Let's see them deal with the 1000% increase in call volume
Goooood call dude!
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      07-19-2010, 08:53 PM   #12
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Better yet - call collect.
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      07-19-2010, 09:08 PM   #13
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good luck with this stuff man! definitely keep us posted i really want to know how all this will end up
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      07-19-2010, 09:39 PM   #14
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Wow... I was actually looking at that car too for my mother in law, and I was thinking it's pretty cheap for the shape it's in. Glad I did not waste any time going out there to take a look at it.

Good job on finding out about this scam, don't let up and make sure the AG follows up. Report them to thee Better Business Bureau as well. And we all should vote with our money and avoid BMW of Roxbury.
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      07-19-2010, 10:22 PM   #15
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what douches... be persistant... put them in their place! good luck!
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      07-19-2010, 10:46 PM   #16
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Quote:
Originally Posted by WWONG View Post
You must realllllllly want that used car
Yes, invest the time. Pain of finding the right car, and I am sure everyone would then understand how it feels to not have it and not let it go to someone else either.

My commiserations OP.

sometimes you also want to be done with it, and it becomes more of a quest to figure out why you were refused. Not that the same car is the only thing available, its stressful and pisses the buyers.

CAs and dealers who do it, SUCK!

A friend had a similar experience in Pacific BMW in Glendale, California.
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      07-19-2010, 10:47 PM   #17
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Originally Posted by sleepyx637 View Post
Better yet, EVERYONE call about this car. Let's see them deal with the 1000% increase in call volume
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      07-19-2010, 11:09 PM   #18
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This needs to be posted on in the OT section in supraforums and nasioc. Get a couple of forums calling them about the car. This could be epic!
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      07-20-2010, 12:19 AM   #19
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Quote:
Originally Posted by WWONG View Post
You must realllllllly want that used car
It wasn't that I just wanted the car (although it was a very good price for the mileage etc..). It was the fact that they knew I was driving 3hrs (160 miles) to buy this car. They had no problem leading me to believe it was available, when they knew it wasn't. I guess I have always just held BMW dealerships at a higher standard.

If you want to see a humorous email, check out the punctuation and grammar by one of their sales reps.

Quote:
Hi, Denis,
i talk to my manager we own this car for $26900 we can sell it for $26000 . so for as financing is concerened its depend on your credit. the car has 22431 miles it has premium package
cold weather package and doesnt have ipod adopter. i understand you live on 3hours drive. so i would
like to give you all detail very honestly. even if you want we can make the deal by faxing credit application and buyers order this way everything is in black and white and no surprize.
let me klnow
thanks
shahid
9735983667

From: BMW of Roxbury 840 Route 46 Roxbury, NJ 07847
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      07-20-2010, 12:32 AM   #20
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Quote:
Originally Posted by DJPlayer View Post
It wasn't that I just wanted the car (although it was a very good price for the mileage etc..). It was the fact that they knew I was driving 3hrs (160 miles) to buy this car. They had no problem leading me to believe it was available, when they knew it wasn't. I guess I have always just held BMW dealerships at a higher standard.

If you want to see a humorous email, check out the punctuation and grammar by one of their sales reps.
damn are you sure this dealership isn't in Nigeria? that's some fail grammar...
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      07-20-2010, 12:37 AM   #21
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damn are you sure this dealership isn't in Nigeria? that's some fail grammar...


im going to inquire about this car tomorrow and see whats up... i got that app on my phone that can record convos lol
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      07-20-2010, 01:41 AM   #22
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Can't wait to see how this plays out....hehehe post the convo rex
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