[burberry]

My HPFP failed recently and I spoke to one of the reps at Life Quality BMW in Brooklyn NY. I'm not sure if this guy has a grudge against me, he really seems so after I filed a complaint against him for ignoring my messages and calls. But he told me that because I modded my car, he can't really help me even when it comes down to HPFP failures.

Any advice or similar occurrences ?

[VP Electricity]

Yeah, if you threw someone under a bus, deserved or not, I wouldn't be asking him to be the one who goes above and beyond on the warranty...

[luv135i]

Did BMW officially void your warranty? Sounds like the guy is being a douche.

[burberry]

i don't think they officially voided my warranty. i just think he doesn't wanna help.

[Delta0311]

Come over to NJ and head down to either Circle or Open Road BMW; they will take care of you even if your car is modded.

[Kevin@AKMotorwerk]

if they wont cover it under warranty, get a new hpfp from tischer and we can install the pump for you

[burberry]

Originally Posted by Delta0311

Come over to NJ and head down to either Circle or Open Road BMW; they will take care of you even if your car is modded.

Might actually take that into consideration. Can't stand Life Quality BMW anymore.

Originally Posted by Kevin@AKMotorwerk

if they wont cover it under warranty, get a new hpfp from tischer and we can install the pump for you

i looked at the tischers webpage, a bit confused. which one is it, the left pump or right pump? or am i looking at the wrong thing altogether?

[Jason@Tischer]

Current genuine BMW HPFP is:

13517613933 $220.83 + $50.00 core charge

You can order by part number right here on our site, if interested.

[JDLM]

I would have another dealer run your VIN for you as well

[techlogik]

TS, you left out the part you put in your other thread that you took the car in with JB and DCI in the car...of course they will not work on it.

The exhaust...meh, that is debatable, if it is a BMW Performance Exhaust, they certainly can't void the warranty.

[burberry]

thanks. i might look into getting my own HPFP then. Should I get a new fuel filter as well?

they can void warranty for DCI?

[cb1111]

Originally Posted by burberry

thanks. i might look into getting my own HPFP then. Should I get a new fuel filter as well?

they can void warranty for DCI?

They wont "void the warranty" for single mods. What they will do is refuse warranty service if they believe that a mod has caused the failure.

With an aftermarket intake and a chip (and an exhaust) the dealership should probably refuse warranty service for most (if not all) engine and drivetrain related failures.

With those mods, the burden of proof realistically shifts to you to show that the mods did not cause the failure. Your owner's manual (and that little sticky on your windshield (you did read them, right?) both warn you against such mods.

Why, an intake alters the air to fuel ratio, the JB also alters the air to fuel ratio and an aftermarket exhaust changes backpressure changing how fuel is being burned. BMW can easily argue that this affected you high pressure fuel pump. Did it? Who knows, but at this point it is up to you to prove that it didn't.

[burberry]

alright thanks. i'll just buy em from tischer.

don't really wanna deal with BMW.