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      11-23-2010, 06:18 PM   #1
tomchang75
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Smile Trust Worthy SoCal Dealers to service your BMW

Guys,

I just got 335i Sedan and have been reading up on the local dealer ratings on bbb.com and yelp.com. Frankly I havnt found a dealership with good rating. Please comment on your experience and recommend which dealership is worth taking our car to.
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      11-23-2010, 06:22 PM   #2
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Pacific
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      11-24-2010, 12:08 PM   #3
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Crevier in Santa Ana has been good to me. They have some bad reviews on line, but the service I have received there has been fine.
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      11-24-2010, 12:21 PM   #4
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I just went to crevier about 2 months ago. They were fine and they said nothing about my HID angels.
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      11-24-2010, 12:28 PM   #5
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Quote:
Originally Posted by McMuffin View Post
Pacific
I went to Pacific once and had a bad experience there. Never going there again. I drive all the way to Nick Alexander from Woodland Hills for service.
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      11-24-2010, 12:31 PM   #6
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anyone know how Savage is? He's right up the street from me.
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      11-24-2010, 12:32 PM   #7
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Quote:
Originally Posted by kmoto335i View Post
anyone know how Savage is? He's right up the street from me.
When I lived in Diamond Bar, that is where I used to go and never had any problems there at all. I was always taken care of.
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      11-24-2010, 01:59 PM   #8
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Each persons experience is often different at the same dealership. Factoring the different SA's, which tech handles your car once you drop it off, which Mods you actually have.

Not sure if this helps but just saying at times you kind of just have to go with your gut feeling and hope for the best.
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      11-24-2010, 02:43 PM   #9
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Where are you located at? Steve Thomas BMW in Camarillo, SA Travis or Warren, are top notch. Doesn't get any better than them!

I had the same fear as you when I first got mine, looking at Santa Monica/Center/even all the way down to the OC dealer (I'm now in Ventura area), but they have put all my fears at ease! I honestly worry more about moving away and having to search again!
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      11-24-2010, 02:59 PM   #10
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I had really bad experience with Santa Monica BMW before and you can do a google search and will find lots of complaints against them. Crevier or Shelly are the closest to me and I have heard horrible stories about Shelly.
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      11-25-2010, 01:25 AM   #11
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Shelly rocks!!!
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      11-25-2010, 01:36 AM   #12
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Stay away from Monrovia BMW!!

Quote:
Originally Posted by McMuffin View Post
Pacific
LoL... Pacific is wack since Brian left!! hahah

Quote:
Originally Posted by RambleJ View Post
I went to Pacific once and had a bad experience there. Never going there again. I drive all the way to Nick Alexander from Woodland Hills for service.
Nick Alexander BMW
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      11-25-2010, 02:27 AM   #13
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out of all the bmw dealerships I have been to, Sterling BMW in Newport Beach is my favorite. all the other dealerships seem to lag on their work. Crevier bmw took like 4 1/2 months to change my turbos and then ended up bluffing me that they voided my warranty. sterling gets down to the business, no bs.
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      11-25-2010, 02:34 AM   #14
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Center BMW in van nuys
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      11-25-2010, 03:12 PM   #15
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I go to Crevier, and see Aaron. He's been great so far.
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      11-25-2010, 05:12 PM   #16
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I think SOBAY BMW was horrible but their service manager got fired and is not at Nick Alexander BMW so i say stay away from Nick Alexander and i may try SoBay again. With that said, ive had nothing but good luck with Long Beach Service.
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      01-07-2011, 11:55 PM   #17
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I had a great experience buying at Nick Alexander, but a poor experience with service. SA told me he'd call me friday, but it wasn't till the following thursday that I received the call. On top of that, they didn't do everything pointed out in the walk through. So I want to find another dealer for service, or use a different service advisor next time.
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      01-08-2011, 12:18 AM   #18
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crevier seemed good so far
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      01-08-2011, 12:36 AM   #19
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Shelly is good to me.
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      01-08-2011, 12:41 AM   #20
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Heres a post about my experience with Nick Alexander's service dept during the past week.

http://www.e90post.com/forums/showthread.php?t=473703
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      01-08-2011, 04:12 AM   #21
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Service Experience:

Savage: SA lied to me about the complexity of installing an aluminum E brake!

Monrovia: Rude and very short, did the bare minimum

Pacific: Listened to me every time and took care of me (Greg or Marco)
]
Crevier: Just purchased my new E93 335 from them, havent gotten a chance to bring my vehicle in for service still only has 300 miles hahaha

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      01-08-2011, 04:23 PM   #22
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Quote:
Originally Posted by balance View Post
out of all the bmw dealerships I have been to, Sterling BMW in Newport Beach is my favorite. all the other dealerships seem to lag on their work. Crevier bmw took like 4 1/2 months to change my turbos and then ended up bluffing me that they voided my warranty. sterling gets down to the business, no bs.
i agree sterling really sticks to basics and gets the car fixed. ive been going there for 4 years now and have been given very good service and will try really hard to make you as satisfied as possible
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