Crownauto.com (specifically JD) - BMW 3-Series (E90 E92) Forum

Juggs · 02-08-2007, 11:55 AM

I have been meaning to write this review up for a while now but I have been super busy. Either way SERIOUS props to crownauto for their honesty, their willingness to go the extra mile for the customer and just overall excellent customer service

On jan 14th I bought a short shifter knob for my e90 325i. The part arrived and somehow it wasnt put together right and was actually backward ( believe it or not and yes i have pics).

I called crownauto up , spoke with JD, and he personally went the extra mile to 2 day me another short shifter knob and a return slip for the defective unit.

JD - to you i commend you on excellent customer service and willingness to trust that the customer wasn't misleading you. I appreciate you 2 day expressing me the knob to minimize my downtime out of your cost, and I will be sure to use crown auto for any other bmw part need that I encounter.

KL2DC · 02-08-2007, 11:57 AM

Another happy Crownauto customer

GregL · 02-11-2007, 01:12 PM

This is good to hear, JD has been working on my strut brace and split armrest order for the past few weeks trying to get stock of the latter from Germany. I hope he gets it soon!

Chesmu · 02-11-2007, 03:09 PM

i have ordered several parts from crownauto and have always been satisfied.

02-08-2007, 11:55 AM	#1
Juggs Bavarian Motor Werks Fanatic Drives: BMW 325i sport Join Date: Oct 2006 Location: Dallas Posts: 245 iTrader: (1)	Crownauto.com (specifically JD) I have been meaning to write this review up for a while now but I have been super busy. Either way SERIOUS props to crownauto for their honesty, their willingness to go the extra mile for the customer and just overall excellent customer service On jan 14th I bought a short shifter knob for my e90 325i. The part arrived and somehow it wasnt put together right and was actually backward ( believe it or not and yes i have pics). I called crownauto up , spoke with JD, and he personally went the extra mile to 2 day me another short shifter knob and a return slip for the defective unit. JD - to you i commend you on excellent customer service and willingness to trust that the customer wasn't misleading you. I appreciate you 2 day expressing me the knob to minimize my downtime out of your cost, and I will be sure to use crown auto for any other bmw part need that I encounter.
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02-08-2007, 11:57 AM	#2
KL2DC Your Moderately Moderate Moderator Drives: E90 325i, W211 E350, W210 E55 Join Date: Jan 2006 Location: DC Metro Posts: 17,743 iTrader: (22) Garage List 2007 E350 Sport 4-M ... [0.00] 2006 BMW 325i (E90 ... [0.00] 1999 Honda Civic (E ... [0.00]	Another happy Crownauto customer __________________ Official DC Metro Registry - Current, New & Prospective Area Members Roll Call! BMW CCA Member # 364222 Join the club...

02-11-2007, 01:12 PM	#3
GregL Brigadier General Drives: 2010 C350 4Matic Join Date: Nov 2005 Location: GTA Posts: 3,637 iTrader: (4)	This is good to hear, JD has been working on my strut brace and split armrest order for the past few weeks trying to get stock of the latter from Germany. I hope he gets it soon! __________________ 2010 Mercedes-Benz C350 4Matic 2006 BMW 330xi - Gone

02-11-2007, 03:09 PM	#4
Chesmu Brigadier General Drives: 2006 330i 6-mt Join Date: Dec 2005 Location: Phoenix,AZ Posts: 3,029 iTrader: (2) Garage List 2006 330i [0.00] 2006 330i [0.00]	i have ordered several parts from crownauto and have always been satisfied. __________________ "Teach the ignorant. Ignore the stupid."