E90Post
 


Lux Angel Eyes
 
BMW 3-Series (E90 E92) Forum > BIMMERPOST Universal Forums > General BMW News and Cars Discussion > BMWNA Announces Best Dealership Awards



Reply
 
Thread Tools Search this Thread
      02-21-2011, 12:17 PM   #67
CubanJJ09
Banned
 
Drives: like an asshole
Join Date: Feb 2008
Location: Chicago Burbs

Posts: 12,692
iTrader: (2)

Garage List
2007 BMW 335i  [3.09]
Send a message via AIM to CubanJJ09
Quote:
Originally Posted by djspeed_330i View Post
Who do u recommend in the Chicago-land area for BMW service?


Thanks
ryan burton in naperville (jacobs) i followed him from westmont to there. awesome service with no BS
CubanJJ09 is offline   United_States
0
Reply With Quote
      02-21-2011, 12:23 PM   #68
ragingclue
My interior is turrible
 
ragingclue's Avatar
 
Drives: stickferanaxle
Join Date: Oct 2008
Location: mulletville

Posts: 6,726
iTrader: (1)

Quote:
Originally Posted by CubanJJ09 View Post
ryan burton in naperville (jacobs) i followed him from westmont to there. awesome service with no BS
Yeah he seems to be a pretty good guy. Like you said, no BS.
ragingclue is offline  
0
Reply With Quote
      02-21-2011, 12:45 PM   #69
CubanJJ09
Banned
 
Drives: like an asshole
Join Date: Feb 2008
Location: Chicago Burbs

Posts: 12,692
iTrader: (2)

Garage List
2007 BMW 335i  [3.09]
Send a message via AIM to CubanJJ09
Quote:
Originally Posted by ragingclue View Post
Yeah he seems to be a pretty good guy. Like you said, no BS.
dont want to but mini story. my car is 4k miles out of warranty. i called and left him a message with a SIB# for the injector recall. he called back saying bring it in. when i brought it in i got my loaner and later that day he said im getting 6 new injectors, the hpfp and reprogramming all under the warranty. it was just that simple. brought the loaner in a day later. signed and off i went

certified
CubanJJ09 is offline   United_States
0
Reply With Quote
      02-21-2011, 02:44 PM   #70
chemgeek
First Lieutenant
 
chemgeek's Avatar
 
Drives: '10 335/white-saddle/msport
Join Date: Feb 2008
Location: Laguna, CA

Posts: 315
iTrader: (0)

Well Crevier is listed at #1, so you know that the entire list is BS.
__________________
'10 335i sedan/AW/Premium/M-Sport/Steptronic/Active Steering/6FL/Logic7/Sirius/heated seats/rear fold seat/alarm/Navi/Performance Power Kit
chemgeek is offline   United_States
0
Reply With Quote
      02-21-2011, 02:51 PM   #71
S54dan
I no longer work for United BMW!
 
S54dan's Avatar
 
Drives: E46 M3, E46 330i ZHP, E36 325i
Join Date: Jan 2008
Location: Atlanta, GA

Posts: 3,327
iTrader: (36)

Garage List
1994 BMW 325i  [4.25]
2005 M3  [5.00]
2005 325i  [4.00]
2003 330i ZHP  [0.00]
Thanks guys for the support!
S54dan is offline  
0
Reply With Quote
      02-21-2011, 11:10 PM   #72
tony20009
Brigadier General
 
tony20009's Avatar
 
Drives: BMW 335i - Coupe
Join Date: Jun 2009
Location: Washington, DC

Posts: 4,245
iTrader: (0)

Are the members of the list the ones that generate the most profits or the ones that have the happiest customers? I suspect it's the former which can be achieved without necessarily being what a consumer would most value in a dealership. Although the winning dealers must surely do enough to keep customers happy, or at least coming back, in order to actually sell vehicles.
__________________
Cheers,
Tony

------------------------------------------------------------------------------------------
'07, e92 335i, Sparkling Graphite, Coral Leather, Aluminum, 6-speed
tony20009 is offline   United_States
0
Reply With Quote
      02-22-2011, 07:52 AM   #73
S54dan
I no longer work for United BMW!
 
S54dan's Avatar
 
Drives: E46 M3, E46 330i ZHP, E36 325i
Join Date: Jan 2008
Location: Atlanta, GA

Posts: 3,327
iTrader: (36)

Garage List
1994 BMW 325i  [4.25]
2005 M3  [5.00]
2005 325i  [4.00]
2003 330i ZHP  [0.00]
Quote:
Originally Posted by tony20009 View Post
Are the members of the list the ones that generate the most profits or the ones that have the happiest customers? I suspect it's the former which can be achieved without necessarily being what a consumer would most value in a dealership. Although the winning dealers must surely do enough to keep customers happy, or at least coming back, in order to actually sell vehicles.
It's based on sales & service reviews and parts purchases. Tiny dealers can achieve the award as well in the "small store" category.

We were scored in the XL category, which is the largest.
S54dan is offline  
0
Reply With Quote
      02-22-2011, 08:41 AM   #74
jaco
Lieutenant
 
Drives: 2009 E92 335I
Join Date: May 2010
Location: Indy

Posts: 414
iTrader: (2)

Send a message via AIM to jaco
Quote:
Originally Posted by lionheart90k View Post
seriously dreyer and reinbold? they won't even replace a rusting caliper part..... and they say it is not warrantiable... b'cos it won't cause damage...
sells cars at MSRP only... and umm... have little knowledge about M Parts

Andre
+10.

They thought BMW performance didnt make mufflers for my 335.......

Last May they wanted to sell me a 07 CPO 335 E92 for $38k with the rear tire on the front and front on the rear.
__________________
Jacob
2008 SG 335i Coupe Out
2009 JB 335I Coupe 6MT In!
jaco is offline   United_States
0
Reply With Quote
      02-22-2011, 11:29 AM   #75
iDriveEurope
Enlisted Member
 
Drives: 2011 m3 e90 Jerez
Join Date: May 2010
Location: los angeles

Posts: 46
iTrader: (0)

Quote:
Originally Posted by crackberry View Post
Quote:
Originally Posted by GOLFFRR View Post
customer service use to be 80% of the award now it is only 10% of the vote for the award. Sales and profit in both parts and new cars is what it has become now. since we sell are cars and parts so cheap maybe thats why we didn't win it this year hahaha
OH! now that makes sense why south bay won. what a crooked bmw dealership. im not surprised that they made this list after philip khan asked me for a 5 k deposit on a m3 because i can only imagine what they've pulled on others.
I've bought 3 cars from South Bay and 2 with Philippe Kahn. Best car purchasing experience ever. When I decided to do ED Philippe was extremely knowledgeable and put up with my multiple changes to trim, color and package choices with a smile. I think you will be hard pressed to find a better CA. I am also confident I got the best deal possible at the time. If you were asked to make a 5k security deposit it's not a bad move since you're essentially buying down MF rate and you get your deposit back at the end of the lease. I just did with a e93 m3 and it reduced my payments by almost $70/month. Furthermore their service department has the best loaners of any dealership,last time I dropped off my car I had a choice of a 535, 335 e92, Z or mini S. What more could you ask for?

Congrats Sohth Bay!! Keep up the good work!

Last edited by iDriveEurope; 02-22-2011 at 11:47 AM. Reason: type
iDriveEurope is offline  
0
Reply With Quote
      02-22-2011, 03:24 PM   #76
npcars
Private
 
Drives: 330CI Cabrio & F25 V.Red X3
Join Date: Sep 2007
Location: Austin, TX

Posts: 75
iTrader: (0)

this list is bs. bert ogden is the crappiest dealer i've ever been to. wanted to charge me 5k over msrp for an m3, my sister 10k over msrp for a 6 series back when it was released, and my mom 5k for some new wheels for her X5 but it would be a "swap" (meaning they were going to keep her stock wheels). all the salesmen (because they sure as hell aren't CA's) are extremely money hungry. the only reason they sell vehicles is because the nearest dealer is 2.5 hours away (corpus christi, which to my understanding isn't too hot either). Im happy giving my business to BMW of Austin. i serviced my car there throughout college and it was a very pleasant experience.
npcars is offline  
0
Reply With Quote
      02-22-2011, 03:31 PM   #77
npcars
Private
 
Drives: 330CI Cabrio & F25 V.Red X3
Join Date: Sep 2007
Location: Austin, TX

Posts: 75
iTrader: (0)

im not done! haha! bert ogden has no service loaners unless you've purchased from them, and even then they have limited amounts so ive had friends call me to pick them up. they also have NO knowledge of the vehicles they are selling. right after the press release came out on the DTC (DKG) one guy tried to convince me that it meant the car was going to have two clutch pedals in the vehicle. REALLY? C'MON!
npcars is offline  
0
Reply With Quote
      02-22-2011, 05:10 PM   #78
confusion
Second Lieutenant
 
confusion's Avatar
 
Drives: 2008 135
Join Date: Dec 2007
Location: austin, tx

Posts: 296
iTrader: (0)

Quote:
Originally Posted by Diver View Post
Which dealer?
I'm gonna go out on a limb and guess Momentum... real winners there.

P.S. Really surprised to see BMW of Austin conspicuously missing from the list.
confusion is offline  
0
Reply With Quote
      02-23-2011, 06:28 AM   #79
ptack
Brigadier General
 
ptack's Avatar
 
Drives: 135i
Join Date: May 2008
Location: NJ

Posts: 4,222
iTrader: (0)

Garage List
2008 135i  [3.00]
Flemmington is my dealer and they're good except that they keep sticking me in Toyota loaners.
__________________
135i, SGM, Coral, Sport Package, Auto, Premium Hifi, USB/ipod, Apex EC-7s, PPK Stage II
ptack is offline   United_States
0
Reply With Quote
      02-23-2011, 12:19 PM   #80
JB135MDCT
I'm just a cook
 
JB135MDCT's Avatar
 
Drives: 2011 135i DCT
Join Date: May 2010
Location: MD

Posts: 951
iTrader: (0)

It appears BMWs purpose of "Best Dealership" is not in the best interest of enthusiasts.
JB135MDCT is offline   United_States
0
Reply With Quote
      02-27-2011, 05:14 PM   #81
xDrive35i
Lieutenant Colonel
 
Drives: 2011 X3 35i
Join Date: Feb 2011
Location: Chicago

Posts: 1,676
iTrader: (0)

Quote:
Originally Posted by Crazy Bimmer View Post
wow im shocked. Elmhurst seems to have the worst reputation among the locals here.

No idea how they made the list!
I'm surprised Perillo BMW in Chicago didn't make it!
__________________
2001 Audi A6 Allroad 2.7T (C5); 2005 Audi A6 4.2 Quattro (C6); 2005 BMW X5 4.4i (E53); 2008 BMW 535xi Sports Wagon (E61); 2011 BMW X3 xDrive35i (F25); 2009 Audi A4 3.2 Quattro Prestige (B8)
xDrive35i is offline   United_States
0
Reply With Quote
      02-27-2011, 06:49 PM   #82
CubanJJ09
Banned
 
Drives: like an asshole
Join Date: Feb 2008
Location: Chicago Burbs

Posts: 12,692
iTrader: (2)

Garage List
2007 BMW 335i  [3.09]
Send a message via AIM to CubanJJ09
Quote:
Originally Posted by juddholland View Post
I'm surprised Perillo BMW in Chicago didn't make it!
theyre just as bad as elmhurst except bigger
CubanJJ09 is offline   United_States
0
Reply With Quote
      02-27-2011, 11:05 PM   #83
xDrive35i
Lieutenant Colonel
 
Drives: 2011 X3 35i
Join Date: Feb 2011
Location: Chicago

Posts: 1,676
iTrader: (0)

Quote:
Originally Posted by CubanJJ09 View Post
theyre just as bad as elmhurst except bigger
I've never had any trouble with them at all. On my third car with them. Nothing but good service, helpful staff, they always have a loaner for us, and they are "no-bullshit" people.
__________________
2001 Audi A6 Allroad 2.7T (C5); 2005 Audi A6 4.2 Quattro (C6); 2005 BMW X5 4.4i (E53); 2008 BMW 535xi Sports Wagon (E61); 2011 BMW X3 xDrive35i (F25); 2009 Audi A4 3.2 Quattro Prestige (B8)
xDrive35i is offline   United_States
0
Reply With Quote
      02-28-2011, 05:25 PM   #84
CubanJJ09
Banned
 
Drives: like an asshole
Join Date: Feb 2008
Location: Chicago Burbs

Posts: 12,692
iTrader: (2)

Garage List
2007 BMW 335i  [3.09]
Send a message via AIM to CubanJJ09
Fresh fish is that u?!?!? I'll see u back in in the chatland thread to talk abt pirillo
CubanJJ09 is offline   United_States
0
Reply With Quote
      02-28-2011, 09:58 PM   #85
UdubBadger
Banned
 
Drives: '04 330i ZHP
Join Date: Dec 2007
Location: Chicago Burbs

Posts: 24,716
iTrader: (22)

Garage List
2004 BMW 330i ZHP  [4.75]
2011 135i  [3.73]
2008 328xi  [4.38]
Quote:
Originally Posted by juddholland View Post
I'm surprised Perillo BMW in Chicago didn't make it!
Quote:
Originally Posted by CubanJJ09 View Post
theyre just as bad as elmhurst except bigger
Quote:
Originally Posted by juddholland View Post
I've never had any trouble with them at all. On my third car with them. Nothing but good service, helpful staff, they always have a loaner for us, and they are "no-bullshit" people.
Cuban is referring to stuff like this...

http://www.e90post.com/forums/showthread.php?t=19194
http://www.e90post.com/forums/showth...hlight=perillo
http://www.e90post.com/forums/showth...hlight=perillo
http://www.e90post.com/forums/showth...hlight=perillo

Many of us have had problems here, some have had some good service but personally after seeing some of the shady stuff they do to some customers (or at least try to do) and their association with Luxuary Auto Xchange we all try to steer clear of them just in case. There are a few really good dealers who take care of us in the area anyway, Laurel of Westmont, Patrick in Schaumburg and Knauz in Lake Bluff being the main ones.
UdubBadger is offline   No_Country
0
Reply With Quote
      02-28-2011, 10:34 PM   #86
CubanJJ09
Banned
 
Drives: like an asshole
Join Date: Feb 2008
Location: Chicago Burbs

Posts: 12,692
iTrader: (2)

Garage List
2007 BMW 335i  [3.09]
Send a message via AIM to CubanJJ09
CubanJJ09 is offline   United_States
0
Reply With Quote
      02-28-2011, 10:43 PM   #87
xDrive35i
Lieutenant Colonel
 
Drives: 2011 X3 35i
Join Date: Feb 2011
Location: Chicago

Posts: 1,676
iTrader: (0)

Quote:
Originally Posted by UdubBadger View Post
Cuban is referring to stuff like this...

http://www.e90post.com/forums/showthread.php?t=19194
http://www.e90post.com/forums/showth...hlight=perillo
http://www.e90post.com/forums/showth...hlight=perillo
http://www.e90post.com/forums/showth...hlight=perillo

Many of us have had problems here, some have had some good service but personally after seeing some of the shady stuff they do to some customers (or at least try to do) and their association with Luxuary Auto Xchange we all try to steer clear of them just in case. There are a few really good dealers who take care of us in the area anyway, Laurel of Westmont, Patrick in Schaumburg and Knauz in Lake Bluff being the main ones.
The embarrassing part of those links is that Ken is my preferred SA...you just gotta know how to talk to him.

To be honest, the rest of the place is bullshit. They try to sweet talk you into doing things and they try to distract you. The only consistency I've seen is with Ken and with the manager of the service department. However, the rest of the service department and its employees are great.

I have to say, though, I feel like there are some parts of those stories not completely told; some owner mishaps gone hush-hush and some conniving and finagling going on.
__________________
2001 Audi A6 Allroad 2.7T (C5); 2005 Audi A6 4.2 Quattro (C6); 2005 BMW X5 4.4i (E53); 2008 BMW 535xi Sports Wagon (E61); 2011 BMW X3 xDrive35i (F25); 2009 Audi A4 3.2 Quattro Prestige (B8)
xDrive35i is offline   United_States
0
Reply With Quote
      02-28-2011, 10:50 PM   #88
UdubBadger
Banned
 
Drives: '04 330i ZHP
Join Date: Dec 2007
Location: Chicago Burbs

Posts: 24,716
iTrader: (22)

Garage List
2004 BMW 330i ZHP  [4.75]
2011 135i  [3.73]
2008 328xi  [4.38]
you never know but I just personally go by what I hear, see and experience for myself.
UdubBadger is offline   No_Country
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 04:40 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST