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      03-23-2011, 08:56 AM   #1
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BMW dealers and their courtesy cars

Is it standard practice not to charge the customer to use a courtesy car if their car is in for warranty repairs?

They originally told me last week that there was a charge of 22.50 for the insurance for the day which I thought was a bit over the top. However they never asked for any payment.

I wonder if that's because 1) my car is booked back in and I will be charged at the end 2) as repairs are warranty, BMW covers this?

I can't also help but notice that you only have a 25 miles per day allowance and each further mile is charged at 25p. You are also requested to fill the tank back up too which I'd do but not used of being charged for miles.

My car is booked in for 3 days next week and if they are rigid to their costing, I could end up with a healthy little bill.
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      03-23-2011, 09:49 AM   #2
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My local dealer just charges 10 which is for the insurance only. If you sort out your own insurance (they just take basic details to cover themselves) it doesn't cost anything. They always ask you to top up the fuel but never mentioned any mileage allowance.
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      03-23-2011, 10:33 AM   #3
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15 here, but I refuse to pay if the car goes in for warranty work.
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      03-23-2011, 11:21 AM   #4
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If its in for warranty work then refuse to pay, its their fault you have to take the car back, you should be charging them for your time and fuel to go back to remedy a fault in the vehicle. The very least they can do is give you a car for the day and insure it.
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