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      07-03-2013, 01:04 PM   #1
slingxshot
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Someone at the dealer smoked in my car!!!!!!!!!!!!!

The car was at the dealer for a week. They had to do some extensive road tests. So I get the car back yesterday and it has this awful cig smell. So I call my service advisor this morning and told him about the problem. He said come in we will do interior detail. So I get the car back today, the smell is still there. He told me that he talked to the techs and they swear to him that they didn't smoke. I went to a car wash today to ask them about this problem. They said... they do very detailed interior cleaning and hook up a special machine overnight, costs $125.

What do you think?
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      07-03-2013, 01:07 PM   #2
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let the manager or supervisor know the situation. see what they they say. try to contact higher-ups rather then techs or SA. They should also send you a review form also?(unless only my dealers do that), which you can file a complaint there
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      07-03-2013, 01:09 PM   #3
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Originally Posted by idrift4wd View Post
let the manager or supervisor know the situation. see what they they say. try to contact higher-ups rather then techs or SA. They should also send you a review form also?(unless only my dealers do that), which you can file a complaint there
I am driving up to Canada tomorrow, but if I come back and the smell is still there, I am planning to complain more.
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      07-03-2013, 01:11 PM   #4
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i would really doubt it will stain for that long, i think a nice long drive with the windows down would do the trick or leave the windows down for a bit. god forbid he dropped the cigarette...
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      07-03-2013, 02:02 PM   #5
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the machine your car wash is talking about is an ozone machine..yes that would get rid of the smell (it isnt like they spent a year smoking in the car so it cant be that bad).

My indy smokes (not in the car, but the smell just clings to him) so i have occasionally gotten the car back and caught a very slight smell of it, but it gores away within a day.
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      07-03-2013, 03:27 PM   #6
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get one of those tree air fresheners.
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      07-03-2013, 03:41 PM   #7
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Quote:
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get one of those tree air fresheners.
those are trashy imo
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      07-03-2013, 03:50 PM   #8
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get one of those tree air fresheners.
This made me literally lol
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      07-03-2013, 04:16 PM   #9
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LOL this is pretty bad. You east coast people are hilarious..
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      07-03-2013, 04:21 PM   #10
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Look on the bright side- at least they didn't have sex in your car!
I would get UV light just to be sure though
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      07-03-2013, 04:26 PM   #11
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A few months ago when I got my car from the dealer, I could feel a distinctive smell of chess inside. Apparently they played chess in my car. Bastards.
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      07-03-2013, 04:28 PM   #12
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Those machines they leave in your car make it smell very weird.
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      07-03-2013, 04:28 PM   #13
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sprinkle baking soda on carpets, leave overnight, vacuum, fabreeze, repeat. fabreeze the crap out of headliner too. repeat often. wipe down seats
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      07-03-2013, 04:36 PM   #14
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Buy some Gliptone leather conditioner, & apply a small layer every now & then. Will drown that cig smell out 100%
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      07-03-2013, 04:52 PM   #15
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As a smoker, I can tell you that the only way you are going to smell cigarette smoke for any long period of time is if the ventilation system is on while someone smokes in the car, or with it off, but with the windows closed. If the air recirculation feature was engaged at the time, it'll be a very long time before the smell goes away. Otherwise, riding around with the windows open and the ventilation system on will clear the smell in due course.

My basis for saying this is that non-smokers have gotten in my car and commented that they are surprised that I don't smoke in my car when the reality couldn't be farther from the truth. Also, I've not yet gotten a complaint from a rental car company about smoking in their cars, yet I always do.

Once, a smoker friend of mine got in the car and lit up before I could turn off the ventilation system (I never use the recirculation feature) and it took about three weeks to rid the car of the smell.

That someone smoked in your car is quite rude of the offender. Speak with the car store manager about it. Also, you may want to contact one of the limo services in your area and ask them what they use to rid their cars of the smoke smell. When I was working/living in L.A., my sole means of transportation was a car service driver and he used something to get the smoke smell out of the car and apparently it worked, and much faster than the natural method I mentioned above.
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      07-03-2013, 04:54 PM   #16
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Quote:
Originally Posted by AndreyT View Post
... I could feel a distinctive smell of chess inside. Apparently they played chess in my car. Bastards.

LOL!!! BTW, you are quite gifted to be able to feel odors. I can only smell them. LOL!!!
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      07-03-2013, 05:02 PM   #17
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Light up a cigar and smoke it with the window's closed and the cigarette smell will disappear.
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      07-03-2013, 05:22 PM   #18
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At least it's not B.O.

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      07-03-2013, 05:28 PM   #19
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Quote:
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Light up a cigar and smoke it with the window's closed and the cigarette smell will disappear.
Hahaha
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      07-04-2013, 07:12 AM   #20
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Quote:
Originally Posted by bob.g View Post
My indy smokes (not in the car, but the smell just clings to him) so i have occasionally gotten the car back and caught a very slight smell of it, but it gores away within a day.
This is the likely scenario. When I worked in a garage one of the guys smoked and the smell just followed him everywhere. We put a tree freshener under everyones seat
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      07-04-2013, 07:37 AM   #21
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i would really doubt it will stain for that long, i think a nice long drive with the windows down would do the trick or leave the windows down for a bit. god forbid he dropped the cigarette...
I don't think it's true....I've gotten a rental car that had been smoked in, did everything I could for 7 days and the smell would not go away.

Because of that, if I ever get a rental car that's been smoked in, I exchange it immediately.

That happened to us too when we went to the 7 series launch. I went ballistic and my wife said I have a feeling it was the valet's jacket, not that he actually smoked in the car.

What I don't get is that if people like smoking, why do they hold the cigarette out the window? Why not let the entire vehicle fill with smoke and inhale it all, if the taste is so good? I mean they make bacon-scented air fresheners, right?
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      07-04-2013, 07:37 AM   #22
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I am driving up to Canada tomorrow, but if I come back and the smell is still there, I am planning to complain more.
So you're driving to Canada to get rid of the smell? lol Won't work. You'll go back smelling like donuts, beer and back bacon.
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