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      05-18-2011, 08:45 AM   #1
SelSol
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Help! 1500 bill for a car bought 4 months ago?

Hi All,

Just had a total shitball of a phonecall. The clanking noise from my 335D is a nice set of busted differential bearings - kudos, the warranty is picking up the 1400 repair bill.

However, the two worn front tyres, the cracked rear alloy, the busted seat handover mechanism and the fucked seatbase are going to cost 1500.

I bought the car four months ago from Coopers BMW in Croydon, who, tbh, were cocks when I bought the car, and now I know I'm going to have to go back to them.

Any advice guys?
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      05-18-2011, 08:51 AM   #2
davyk31
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Has the car an AUC warrnaty, if it has you can go to any dealer. The worn tyres won't be covered but the rest sounds like it should.
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      05-18-2011, 09:05 AM   #3
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Quote:
Originally Posted by davyk31 View Post
Has the car an AUC warrnaty, if it has you can go to any dealer. The worn tyres won't be covered but the rest sounds like it should.
Yes its the AUC warranty, only thing covered is the diff.
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      05-18-2011, 09:09 AM   #4
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Is it a third party warranty?

Edit- oops, as you were.

You could argue everything will wear out in time, but seat base and seatbelt handover, should be covered IMO

Last edited by creepy coupe; 05-18-2011 at 09:18 AM.
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      05-18-2011, 09:14 AM   #5
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The AUC warranty will not cover:
  • Damage or loss which can be claimed under any other warranty or insurance
  • Repair or replacement required due to a gradual reduction in the operating performance of a covered part, commensurate with its age or mileage. (Please refer to Wear and Tear Exclusions)
  • Repair or replacement wholly or partially due to a lack of maintenance, abuse or neglect or as a result of an accident
  • Pre-existing faults
  • Liability for death, bodily injury or damage to property or any consequential loss of damage whether arising directly or indirectly from an accident affecting a part covered by this warranty
  • A vehicle that has been subject to alterations, has had experimental equipment fitted or has in any way been modified from BMW’s approved specification
  • A vehicle used for courier or private hire services, competitions or racing of any kind

Tyres & other consumables aren't covered.

Others you might have a chance with unless they are classing them as wear & tear or pre-existing faults! - the wheel they will probably try and blame on you driving over a pothole or something Def worth getting a 2nd opinion
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      05-18-2011, 09:18 AM   #6
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It is the AUC warranty that came with the car when I bought it from a main dealer 4 months ago.

So far I've had:

Turbo Hose Split
Solenoid Valve Seize
Boost sensor fault
Broken Seat Base
Broken Seatbelt handover
Cracked Alloy
Unevenly worn tyres
New Differential bearings

and I've been without my car, in total, for a fortnight.

Oh, and they want to charge me 80 for changing two brake lights?! Is it really THAT difficult?
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      05-18-2011, 09:30 AM   #7
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10 in parts and half an hours labour = 80.

So no, it isn't. But their charges are ridiculous
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      05-18-2011, 10:28 AM   #8
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I think you are stuffed with the tyres, but if they are legal you can probably source elsewhere far cheaper.

Cracked alloys are the subject of a separate 'sticky' thread on the Technical page but in summary, you may be ok so long as then can proove the problem is due to a fault not accidental damage.

The seat base and seatbelt handover should be covered unless the car has already done a lot of miles fo 'wear and tear'. If they claim it was pre existing you need to argue the toss with Coopers.

I guess the uneven tyre wear also means you should be looking at a 4 wheel laser alignment too.
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      05-18-2011, 10:45 AM   #9
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Ouch - that's a bit of a PITA!

I had a few little issues sorted without questions (AUC but had 4 months BMW warranty left) - blown puddle LED, stuck seatbelt (was actually a fairly major job) a rattle and some other little bits and bobs.

I can see the tyres being out of warranty payments but the rest sound legitimate as claims.

I have a horrible feeling your car might be one of those serial PITA machines. Can you check the Puma database to see it's full history?
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      05-18-2011, 11:33 AM   #10
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Quote:
Originally Posted by 335diesel View Post
I have a horrible feeling your car might be one of those serial PITA machines. Can you check the Puma database to see it's full history?
Puma database?

To be fair, the turbo issues and differential weren't questioned.
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      05-18-2011, 04:16 PM   #11
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Fuck me Steve you ain't had a lot of luck.

Should have bought a 330d ;-) sorry couldn't resist.
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      05-18-2011, 04:18 PM   #12
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OP

Sorry to hear of your woe. Send Cooper Croydon my best wishes....

I bought a 320d from them a few years back and they are a shower of useless c*nts.

They tried to not do a load of stuff they had agreed to, and also lied about servicing the car.

Not a good experience.
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      05-18-2011, 04:27 PM   #13
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Quote:
Originally Posted by MEGA View Post
10 in parts and half an hours labour = 80.

So no, it isn't. But their charges are ridiculous
More like 2.50 parts from your local Unipart and 5 minutes of your own time.

May be worth trying another dealer if it's an AUC warranty.
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      05-18-2011, 05:15 PM   #14
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coopers croydon ... thats where it all went wrong.

Bunch of total f8cking idiots having dealt with them in the past.

Write to BMW HQ and list the issues - send a copy to the dealer principle as well.
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      05-18-2011, 05:20 PM   #15
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Quote:
Originally Posted by ed335d View Post
More like 2.50 parts from your local Unipart and 5 minutes of your own time.

Obviously. But they are stealing cnuts and minimum billing block is .5h as well.
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      05-19-2011, 10:06 AM   #16
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completely offtopic but my car was also cooper bmw croydon, car was full of problems when i received it, had to take it to another garage for a load of warranty claims..which they honoured.
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      05-19-2011, 04:24 PM   #17
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id be kicking up a fuss big time warranty or not.
They are selling shit cars , so threaten to go to papers, friends, forums, bmw if they dont sort it. Its not a private sale, its from a dealer. if all else fails, get the work done at an indy. i wouldnt be giving them a penny of my hard earned.
It would be interesting go get annekas thoughts on what their policy is on such a situation. I think its a proper shite dealership.
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      05-20-2011, 03:45 AM   #18
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Unanimous thumbs down for Cooper Croydon then!
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      05-20-2011, 08:18 AM   #19
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They have always been appalling - since there days at L&C on brighton road.

They just dont seem to give a f8ck - never had good service there, and nor has anyone i know whose been there.

They should DEF be flagged up on a 'Dealers to avoid' list.
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      05-20-2011, 08:42 AM   #20
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thanks for the heads up on coopers croydon...


take your car to a different dealership for the warranty work...

Battersea stewarts road is good....
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      06-07-2011, 11:36 AM   #21
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and it just gets better!!!!

Driving home and now the small turbo is knackered somewhere, i've literally got 10 seconds of lag before the larger turbo cuts in and warp factor 5 is engaged.

So, back to the dealer AGAIN.... so thats 4 warranty trips in 4 months.

What a fucking bargain this car is turning out to be.
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      06-07-2011, 12:01 PM   #22
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Go to another dealer FFS!!!!

AUC work can be done by any franchisee.
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