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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > BMW Dealer Reviews + Ratings Forum > Dealer Experience: Bill Jacobson (Naperville Illinois)



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      03-10-2010, 09:30 AM   #1
Chriztofor
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Drives: '06 325i Auto
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Dealer Experience: Bill Jacobson (Naperville Illinois)

I just purchased my 2006 325i with 48,600 miles. It was still under warranty so I did some research and went with Bill Jacobson, they are 40 minutes away but worth the trip (side note: I live by 2 other BMW dealerships). I am glad that I did. I dropped off my car for service (warranty expires March 27, 2010) and spoke with Erik, my SA. I was already prepared with a list and he typed each one in the computer and he added wiper blade inserts too. He then gave me a 2010 328i convertible with 3,500 miles as a loaner (too bad its cold here). I told him to take his time fixing my car. One of my problems was that their is a power steering/auto transmission whine. I researched the boards and everyone says that it is normal, but I wanted BMW to address it. He called me the next day to inform me that I needed a new power steering pump. The next day it was fixed. Very smooth experience, great SA, great Dealer. Overall they changed oil/filter, fixed my cup-holder (it was jammed inside), new wiper inserts, new power steering pump (Part alone is over $500) all at no charge. Note, I still have the whine, but its normal.
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      07-29-2011, 09:04 AM   #2
BVZBMW
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Drives: 2008 328i
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Thumbs up Dealer Experience: Bill Jacobs BMW (Naperville Illinois)

Purchased a 2008 328i from them in July 2011. Brought car in to have them look at a "high-pitched whine" at 40, 50 and 60 mph that was distracting. Shop Foreman (Aaron) and my Service Agent (Jamie) were uber-professional. I was given a 2011 335i to drive for three days and they were able to diagnose and correct the issue. There was an issue with my differential and they replaced it under warranty. While waiting, my salesman came to greet me and we chatted for a bit.
Overall a very pleasant experience. That being said, I don't want to see them anytime soon!
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