E90Post
 


ECS BMW
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > USA - California > Better Service - Peter Pan or BMWSF?



Reply
 
Thread Tools Search this Thread
      05-07-2007, 09:15 PM   #67
Dav8y_d
05050505050505
 
Dav8y_d's Avatar
 
Drives: Advan
Join Date: Aug 2006
Location: SF, Bay Area

Posts: 21,118
iTrader: (26)

Quote:
Originally Posted by erensf View Post
I think our bashing helped you.
Quote:
Originally Posted by shadowcoder View Post
So that I understand - we should stop posting about and bashing BMWSF
for what reason exactly? Because they offer great problem free service,
they are willing to do their job and help the customer, the are not trying
to steal your money when they can, they give you a loaner car instead of
a dirty run down rental, their service manager is good and responsive? Or
because you called the service manager and told him about a recall and
he told you to come in? What did you expect him to tell you? Don't come
in?

Have you seen how many negative feedback they've got from the people
who have been there and are in this forum? Or perhaps you are under the
impression that because you got a response about a recall, things have
changed overnight at BMWSF and everything is good...

Their bad reputation preceeds them long before people started to post
in this forum their bad experiences. And personally if their internet sales
manager when I bought the car wasn't that good, I wouldn't even visit
them the 3 times that I did.
Yeah, I know what your saying. The majority of you guys dislike BMWSF like crazyyy. But what I'm saying is give them a chance to correct their mistakes.
Maybe if you e-mailed or call the service manager he can help you guys out, like he did for me.

And I've been backing up BMWSF since the beginning of this thread. I got my oil topped up for free, in and out in 5 minutes. When I had a problem with my tires, they checked it out (without appointment) In and out in 10 minutes. Got my OEM alarm installed quickly and without any flaws. Even got a discount on it without even trying. When I first bought the car, I had a flat in 3 hours, probably because of my misfortune that I ran over something. BMWSF replaced it free of charge, even though they didn't have to.

Therefore, I have gpod, legitimate reasons for backing their dealership up. I guess I'm the ONLY guy here that has gotten good service from them.

You get free coffee/Coke/chill in an air conditioned, leather seated dealer. What more can you ask for?

On a sidenote, they can't possibly provide a loaner for EVERY single freaken person in SF...do you know how many cars that'll take?

So, there's my rant on their service. Hope this helps some of you guys to re-consider their service reps.
__________________
LTMotorWerks | EuroProjektz
Dav8y_d is offline   United_States
0
Reply With Quote
      05-07-2007, 09:35 PM   #68
shadowcoder
Captain
 
shadowcoder's Avatar
 
Drives: 2006 330i
Join Date: Mar 2006
Location: San Jose, CA / Orland Park, IL

Posts: 898
iTrader: (1)

Quote:
Originally Posted by SES_D View Post
Yeah, I know what your saying. The majority of you guys dislike BMWSF like crazyyy. But what I'm saying is give them a chance to correct their mistakes.
Maybe if you e-mailed or call the service manager he can help you guys out, like he did for me.
I did call him (twice), left my details per his voicemail so that he can call
me back. Did he call me? Nop. I even emailed him. No response. How many
chances do you think he should get?

Quote:
Originally Posted by SES_D View Post
And I've been backing up BMWSF since the beginning of this thread. I got my oil topped up for free, in and out in 5 minutes. When I had a problem with my tires, they checked it out (without appointment) In and out in 10 minutes. Got my OEM alarm installed quickly and without any flaws. Even got a discount on it without even trying. When I first bought the car, I had a flat in 3 hours, probably because of my misfortune that I ran over something. BMWSF replaced it free of charge, even though they didn't have to.
They replaced it? Yeah right Most likely they patched it unless it
was slashed or had a hole on the side. Only thing you did with them that
was major, was the OEM alarm. I'm glad it went smoothly for you.

Quote:
Originally Posted by SES_D View Post
Therefore, I have gpod, legitimate reasons for backing their dealership up. I guess I'm the ONLY guy here that has gotten good service from them.
Yep. And consider yourself lucky cause that's not the norm with them.
Sooner or later you will see.

Quote:
Originally Posted by SES_D View Post
You get free coffee/Coke/chill in an air conditioned, leather seated dealer. What more can you ask for?
Is that what matters to you and what impresses you most? Or the service
and its quality to your car? Or to be able to go to work and back in the
least hassle free way and in a clean of equal quality car? Or to be able to
have Internet access to work while they work on your car?

Quote:
Originally Posted by SES_D View Post
On a sidenote, they can't possibly provide a loaner for EVERY single freaken person in SF...do you know how many cars that'll take?
You should drive down to BMW of Stevens Creek - your jaw will
drop from how many BMW loaner cars they have. And when they run out
you should see the rentals they give you.

Quote:
Originally Posted by SES_D View Post
So, there's my rant on their service. Hope this helps some of you guys to re-consider their service reps.
I don't see how that helps when the service manager is not even willing to
follow up on the issues that people have/had. All they care about is their 5s
and coming here to make a blanket statement as to how we shouldn't
bash them. Instead he should be responding to a couple of complaints and
following up on them to see what went wrong.
shadowcoder is offline   Greece
0
Reply With Quote
      05-07-2007, 09:38 PM   #69
SpecC
Completely obsessed with detailing
 
SpecC's Avatar
 
Drives: E90 SG 330i, white Scion tC
Join Date: Nov 2006
Location: San Francisco and Davis

Posts: 15,442
iTrader: (4)

Send a message via AIM to SpecC
stevens creek is a bit of a drive for some of us
SpecC is offline  
0
Reply With Quote
      05-07-2007, 09:52 PM   #70
ren
Captain
 
Drives: E92 335
Join Date: Jan 2007
Location: U.S.

Posts: 825
iTrader: (8)

Quote:
Originally Posted by SES_D View Post
Yeah, I know what your saying. The majority of you guys dislike BMWSF like crazyyy. But what I'm saying is give them a chance to correct their mistakes...
I don't dislike them like crazy, and I'm happy that Jeff is aware of the situation and trying to make things better.

I agree with giving them a second chance, but that doesn't mean I shouldn't write about my experience so far. I will let people decide, or at least be careful after reading what I wrote.

Actually, my situation has nothing to do directly with the service department, and I will go to BMWSF for my service needs because I bought my car from there, and it's in downtown SF so I can pick it up after work. All I'm going to do is to write a "DO NOT WASH" note on the windshield.

I understand your point, and I'm against saying "Do not go there, they are bad" but if had my experience on the day you took delivery of your car, you would probably be as pissed off as I was.
ren is offline  
0
Reply With Quote
      05-07-2007, 09:53 PM   #71
Dav8y_d
05050505050505
 
Dav8y_d's Avatar
 
Drives: Advan
Join Date: Aug 2006
Location: SF, Bay Area

Posts: 21,118
iTrader: (26)

Quote:
Originally Posted by shadowcoder View Post
I did call him (twice), left my details per his voicemail so that he can call
me back. Did he call me? Nop. I even emailed him. No response. How many
chances do you think he should get?

They replaced it? Yeah right Most likely they patched it unless it
was slashed or had a hole on the side. Only thing you did with them that
was major, was the OEM alarm. I'm glad it went smoothly for you.
Hm...I always get a response when I leave them voicemessages or e-mail them. 100% positive experience on the contact.

As for my tires, I've abused and ran them for 9.7k miles...guess they did a hell of a job patching it up.

And now, I'm getting new RFT's for free, so hey, I have nothing to complain about.

But dude, don't you live in San Jose?...why even go down to BMWSF? You have PeterPan...and a whole bunch of dealers closer to you.
__________________
LTMotorWerks | EuroProjektz
Dav8y_d is offline   United_States
0
Reply With Quote
      05-08-2007, 03:01 AM   #72
shadowcoder
Captain
 
shadowcoder's Avatar
 
Drives: 2006 330i
Join Date: Mar 2006
Location: San Jose, CA / Orland Park, IL

Posts: 898
iTrader: (1)

Quote:
Originally Posted by SES_D View Post
Hm...I always get a response when I leave them voicemessages or e-mail them. 100% positive experience on the contact.

As for my tires, I've abused and ran them for 9.7k miles...guess they did a hell of a job patching it up.

And now, I'm getting new RFT's for free, so hey, I have nothing to complain about.

But dude, don't you live in San Jose?...why even go down to BMWSF? You have PeterPan...and a whole bunch of dealers closer to you.
I am frequently in SF for work.
shadowcoder is offline   Greece
0
Reply With Quote
      05-08-2007, 10:46 AM   #73
kyee
Private
 
Drives: '07 335i sedan
Join Date: Dec 2006
Location: SF Bay Area

Posts: 82
iTrader: (0)

Quote:
Originally Posted by misterng View Post
Tim, I think you have to scheduled with them at least a week or two in advance in order for them to give you a loaner.

Did they ask you where you got your car at?

Not true. I scheduled 3 weeks in advance and still no BMW loaner.

I came from a Mercedes E500 before my 335i sedan, and Autobahn in Belmont also worked with Enterprise for loaners. HOWEVER, that Enterprise would only rent out Mercedes cars, nothing else. Autobahn would cover the cost of the loaner car. Why can't BMW also do this?

And what happened to Jeff/BMWSF? One post and he's gone?
kyee is offline   United_States
0
Reply With Quote
      05-08-2007, 11:20 AM   #74
dejav0o
Captain
 
dejav0o's Avatar
 
Drives: SG 330i
Join Date: Dec 2005
Location: San Mateo

Posts: 606
iTrader: (1)

Quote:
Originally Posted by misterng View Post
Tim, I think you have to scheduled with them at least a week or two in advance in order for them to give you a loaner.

Did they ask you where you got your car at?
Yea, I wasn't in a rush to schedule the appointment, so I even mentioned anytime they have a loaner would be ok with me. The agent put me on hold and said for that type of service, they don't offer loaners. Even after stressing the TCB for the navigation, among other things I wanted to get checked out, they wouldn't offer a loaner. They never asked where I got the car from...

I agree that Mercedes' service dept is top notch. My parents take their car into the Authbahn Mercedes as well, and the amount of attention you get is amazing. On top of that, you could specify what loaner car you want....
__________________
Mods: blacklines, sunglass tray holder w/ led mod, clear bra, 30% tint, rear outlet plugs, LUX 3.0, McCulloch 6000k HIDs
dejav0o is offline  
0
Reply With Quote
      05-08-2007, 07:18 PM   #75
misterng
Colonel
 
misterng's Avatar
 
Drives: 2006 E90
Join Date: Nov 2006
Location: Bay Area

Posts: 2,469
iTrader: (0)

Garage List
Quote:
Originally Posted by dejav0o View Post
Yea, I wasn't in a rush to schedule the appointment, so I even mentioned anytime they have a loaner would be ok with me. The agent put me on hold and said for that type of service, they don't offer loaners. Even after stressing the TCB for the navigation, among other things I wanted to get checked out, they wouldn't offer a loaner. They never asked where I got the car from...

I agree that Mercedes' service dept is top notch. My parents take their car into the Authbahn Mercedes as well, and the amount of attention you get is amazing. On top of that, you could specify what loaner car you want....
Did your parents get their car from Authbahn or somewhere else? My wife has been thinking about getting the new w204 there or Benz SF.
__________________
2006 BMW 330i - Delivered 9/16/06
Black Sapphire | Terra + Poplar | Sport | Premium | PDC
Blacklines | 189 Wheels | CF Front Lips | Euro Headlights | Rear Fog Lights


misterng is offline   United_States
0
Reply With Quote
      05-08-2007, 07:39 PM   #76
dejav0o
Captain
 
dejav0o's Avatar
 
Drives: SG 330i
Join Date: Dec 2005
Location: San Mateo

Posts: 606
iTrader: (1)

They got it at the Mercedes in Oakland.... but only because that was the only place that was able to locate a car with all the packages we wanted. I wasn't really involved with the purchase, so I can't tell you which was the best dealership.
__________________
Mods: blacklines, sunglass tray holder w/ led mod, clear bra, 30% tint, rear outlet plugs, LUX 3.0, McCulloch 6000k HIDs
dejav0o is offline  
0
Reply With Quote
      05-09-2007, 01:13 PM   #77
kyee
Private
 
Drives: '07 335i sedan
Join Date: Dec 2006
Location: SF Bay Area

Posts: 82
iTrader: (0)

I didn't buy my (ex)car from Autobahn. Bought it from a dealer down in LA (House of Imports) and had it shipped up. Autobahn is great about that, loaner for any reason - and they're all MB's. I had a brand new ML500 once.
kyee is offline   United_States
0
Reply With Quote
      05-29-2007, 02:13 PM   #78
ren
Captain
 
Drives: E92 335
Join Date: Jan 2007
Location: U.S.

Posts: 825
iTrader: (8)

I had my first service experience with BMWSF last week and they were great. I got the latest Progman (25.02) installed. My SA set up the appointment 2 days before and they arranged a rental car for me, but I didn't need it because I dropped the car off on my way to work in the morning and took their shuttle to get to work after.


I asked them not to wash the car, so I don't know if they learned how to wash cars without leaving swirl marks. I don't think I will ever risk it again.

The car was ready by 3pm, and now I can use my Voice Commands. I hope all of my future visits will go this smooth.
ren is offline  
0
Reply With Quote
      06-01-2007, 04:01 PM   #79
BMWSF
BMW Service Manager. 21 years w/BMW cars
 
Drives: all bmws
Join Date: May 2007
Location: san francisco, ca

Posts: 10
iTrader: (0)

Smile BMWsf

Hello again

I am back. please email if there is anything I can specifically do for
anyone that needs something with their BMW.


Jeff Johnston
BMW of San Francisco
Service Manager
jjohnston@bmwsf.com
BMWSF is offline   United_States
0
Reply With Quote
      06-01-2007, 04:21 PM   #80
Minipuck V 2.0
秘書負責保持它真正
 
Drives: 快車
Join Date: Jun 2006
Location: 在您的母親上面

Posts: 24,955
iTrader: (1)

i took my car into SF BMW ... my mirrors were folding out all the way and not stopping ... took it in, they didn't find anything and gave the car back ... dealt with matt colucci there ... pretty cool guy ... but yeah don't know how it really is
Minipuck V 2.0 is offline   No_Country
0
Reply With Quote
      06-01-2007, 04:59 PM   #81
BMWSF
BMW Service Manager. 21 years w/BMW cars
 
Drives: all bmws
Join Date: May 2007
Location: san francisco, ca

Posts: 10
iTrader: (0)

Give me more info so I can help
BMWSF is offline   United_States
0
Reply With Quote
      06-01-2007, 05:03 PM   #82
Dav8y_d
05050505050505
 
Dav8y_d's Avatar
 
Drives: Advan
Join Date: Aug 2006
Location: SF, Bay Area

Posts: 21,118
iTrader: (26)

I recommend Tony Danai. Stand up guy & is coo to talk with.

Also, Jeff (BMWSF) is a great guy to help you with your problems.
__________________
LTMotorWerks | EuroProjektz
Dav8y_d is offline   United_States
0
Reply With Quote
      06-01-2007, 05:07 PM   #83
BMWSF
BMW Service Manager. 21 years w/BMW cars
 
Drives: all bmws
Join Date: May 2007
Location: san francisco, ca

Posts: 10
iTrader: (0)

Smile

Thanks for the great comments. I have alex's 335i now for the HPFP and oil cooler retrofit.
BMWSF is offline   United_States
0
Reply With Quote
      06-02-2007, 03:37 AM   #84
ironic
Major General
 
ironic's Avatar
 
Drives: Jet Black 335i
Join Date: Dec 2006
Location: San Francisco, Ca

Posts: 8,342
iTrader: (22)

Quote:
Originally Posted by BMWSF View Post
Thanks for the great comments. I have alex's 335i now for the HPFP and oil cooler retrofit.
Yes, Jeff has been really helpful through the fuel pump process. It's taken a while, but at no fault of his or BMW SF. I've known as much as he has through the process, and he's been completely upfront. No run arounds or excuses.
__________________


Widebody 335i Project Car BUILD | PHOTOSHOOT
ironic is offline   United_States
0
Reply With Quote
      06-02-2007, 02:57 PM   #85
baltik
Lieutenant
 
Drives: porsche 944 turbo
Join Date: Dec 2006
Location: San Francisco

Posts: 407
iTrader: (0)

I had a good experience at BMW sf as well -got progman updated per SIB, asked them not to wash the car and they didn't
baltik is offline  
0
Reply With Quote
      06-08-2007, 12:35 PM   #86
typeszh
Second Lieutenant
 
Drives: E90
Join Date: Jun 2006
Location: Bay Area

Posts: 232
iTrader: (1)

About to go in for the annual engine oil service at BMW SF. I was told over the phone they don't do loaners which is bogus but I could understand if they just don't have any. I will update my post after the service has been done.
typeszh is offline  
0
Reply With Quote
      06-09-2007, 04:58 PM   #87
BMWSF
BMW Service Manager. 21 years w/BMW cars
 
Drives: all bmws
Join Date: May 2007
Location: san francisco, ca

Posts: 10
iTrader: (0)

Smile

I have 22 BMW loaner cars for 15000 active clients.

half my loaners are 335i owners waiting for fuel pumps BMW cannot supply at this time. I just lost 2 more loaners on Friday for 2 more dead 335i's.

My loaner fleet is unavailable at this point. I value our customer and when you have to wait 1 to 2 months for a fuel pump, driving an enterprise car is not acceptable for anyone including everyone in this forum.

Car washes. We do offer a "luxury wash" by our detail department. I would be happy to waive the $50.00 charge to anyone on the E90 post. we can wash vehicles and successfully too. ( I have rotated our valet staff to improve operations)

comments ?. as you can see, still trying to please our clients


Jeff Johnston
BMW of San Francisco

BTW
we do not patch RFT tires. I would prefer not to meet your lawyer when the tires blow out. BMWNA does not recommend it.
BMWSF is offline   United_States
0
Reply With Quote
      06-10-2007, 01:49 AM   #88
Dav8y_d
05050505050505
 
Dav8y_d's Avatar
 
Drives: Advan
Join Date: Aug 2006
Location: SF, Bay Area

Posts: 21,118
iTrader: (26)

^

Exactly what I pointed out earlier, stating that you guys could not possibly hand out loaners to every single customer. And yes, the 335 guys with the dead fuel pumps deserve the cars more than us as they have been waiting. Totally agree with what you said Jeff.

BTW, as for your comment on RFT's. Thanks to you guys for reparing my tire. First or second day I got the car, i got a flat, but you guys fixed it.
__________________
LTMotorWerks | EuroProjektz
Dav8y_d is offline   United_States
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 05:31 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST