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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Autobahn Exotics, are you kidding me?



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      06-03-2011, 02:33 AM   #1
///M3THOD
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Autobahn Exotics, are you kidding me?

I just wanted to share my experience with AE customer service with the entire forum.

I purchased a new AE exhaust from a fellow member about 2 weeks ago and had it installed on my car. The muffler canister had a slight dent in it, at no fault of AE, and my installer could not get the tips to align properly.

I spoke with Casey at AE and explained the situation to him and after several detailed emails, within 5 days, I had a brand new exhaust sitting at my doorstep. Besides the fact that I was not the original buyer of the system, they treated me as if I bought it directly from them. I have never experienced a more competent or willing representative, from any company, to make things right. They didn't throw a new system in my face, but rather tried to figure out why my system, the first of however many, didn't mount up perfectly.

Casey took all of my information and free of charge, sent me a brand new exhaust to mount on my car.

To experience real customer service, at this point in the game, is unreal. I have the utmost respect for AE and their entire sales team. Its uncanny to find a retailer who values their customers as much as we all would hope them to. Especially when they have a product that speaks for itself!

Hats off to Casey and the AE team!

Sometimes, you really do get what you pay for!

Casey, your the effing man! I know I'm not Paul Walker, but you guys deserve all the success thats coming your way!

Last edited by ///M3THOD; 06-03-2011 at 12:43 PM.
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      06-03-2011, 04:01 AM   #2
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Make sure you post this in the vendor review forum so those searching for AE reviews can find this.
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      06-03-2011, 09:22 AM   #3
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AE FTW
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      06-03-2011, 09:26 AM   #4
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and i thought this was going to be a negative, buyer beware review lol
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      06-03-2011, 09:29 AM   #5
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That GREAT! AE is def a top exhaust and a great company. Hats off to them for there incredible customer service.
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      06-03-2011, 09:32 AM   #6
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AE are great guys!
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      06-03-2011, 10:09 AM   #7
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AE Rocks!!! Just curious....was your driver's side exhaust a tad off?
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      06-03-2011, 10:10 AM   #8
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Thats awesome service right there. Can't beat that!

Alan
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      06-03-2011, 10:27 AM   #9
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wow...just wow
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      06-03-2011, 10:38 AM   #10
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Unbelievable considering you are the second owner!
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      06-03-2011, 11:15 AM   #11
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Unbelievable considering you are the second owner!
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      06-03-2011, 11:18 AM   #12
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i have the v1 AE exhaust with the smaller tip design...and don't like it. can i swap for the newer, larger tip design?


.........worth a shot.
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      06-03-2011, 11:44 AM   #13
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That is awesome. Good job AE.
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      06-03-2011, 11:56 AM   #14
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i can vouch for Casey over at AE! if anyone is on the fence looking for an exhaust, dont hesitate to give Casey a call, you wont be disappointed!
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      06-03-2011, 12:31 PM   #15
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AE exhaust sounds like stock , if I'd spend 2k and heard that I would shoot my face !
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      06-03-2011, 12:34 PM   #16
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Hats off to the guys a AE!!
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      06-03-2011, 12:37 PM   #17
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Quote:
Originally Posted by AhmEd_B_Stylin View Post
AE exhaust sounds like stock , if I'd spend 2k and heard that I would shoot my face !
You obvioulsy do NOT own it or have ever driven a car with one in it. Go back to watching exhaust clips videos on YouTube and leave your nonsense comments to yourself.
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      06-03-2011, 12:45 PM   #18
///M3THOD
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Quote:
Originally Posted by AhmEd_B_Stylin View Post
AE exhaust sounds like stock , if I'd spend 2k and heard that I would shoot my face !

Sweet dude, thanks for your comment.
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      06-03-2011, 01:05 PM   #19
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Hats off to Casey and the AE team!

Sometimes, you really do get what you pay for!
Thanks Colin, we really appreciate it!
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      06-03-2011, 01:21 PM   #20
Casey@AEp
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Quote:
Originally Posted by AhmEd_B_Stylin View Post
AE exhaust sounds like stock , if I'd spend 2k and heard that I would shoot my face !
Haha, we definitely understand it's near impossible to make a product that absolutely everyone likes, we just hope you don't hurt yourself when you end up getting something else.

All jokes aside, we would love to show you the exhaust in person, if you're ever in the area, feel free to stop by.
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      06-03-2011, 01:33 PM   #21
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i have the v1 AE exhaust with the smaller tip design...and don't like it. can i swap for the newer, larger tip design?


.........worth a shot.
Sorry, we never want to hear that. I hope you just don't like it as much...
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      06-03-2011, 01:51 PM   #22
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I have to say that I love my ae exhaust. I have v. 2 and I just think the sound is perfect.
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