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      04-11-2007, 10:58 AM   #1
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Thumbs down **********s Horrible Customer Service

This thread is to serve purpose to noobs to BEWARE of **********S!!!

Ive even PMed MIKE the owner explaing the situation and he didnt seem to care to much at all that his employees are calling people names and making rude comments about them so i thouht id share with u all!!
To start off I inquired about the CSL wheels they sell from velocity..
I sent a pm to him (DON) inquiring about them and the available offsets along with asking for a price quote on some DPE wheels..a week goes by NO response!! So i post a simple question in the thread and NO response still..
see question here:
Quote:
Originally Posted by ADHD View Post
so what csl's are available right now???
he answered several other questions in the thread EXCEPT Mine!!
So i post a question with lots of smilies and speak the truth to get his attention:
Quote:
Originally Posted by ADHD View Post
WOW!!! I SENT U A PM over a WEEK AGO NO RESPONSE,,
I EVEN ASKED U A ??? in this thread and IM JUST COMPLETLY FUCKING IGNORED!!!
and this is his response!!!
Quote:
Originally Posted by Don************ View Post
I don't know who you are referring to, I got a PM from you about DPE wheels, and I sent you a price quote back for it.
And you need to calm down a bit. You make it sound like we just did something horribly wrong.
so i responded on the top of page 3 of thread explaining how i felt:
Quote:
Originally Posted by ADHD View Post
I never got a response thats why i posted what i did here!!!
THen i ask a ??? in here and was completly ignored
its not horribly wrong but it defintly will make me look at other vendors before I purchase the wheels for my buddys car!
Im sure u all would feel the same way right?
So he responds with this:
Quote:
Originally Posted by Don************ View Post
How many PMs did you send me? Cause I replied to whatever PMs I got from you. Just glancing over my PMs, I see you sent me one about DPEs. I don't delete my PMs, so I still have it all on file/record.
It's fine, if you want to shop around before you purchase your wheels, fine with me.
You do like using expressions a lot.
so remember i still have yet to get an answer from my original Pm and don posts this in the thread:
Quote:
Originally Posted by Don************ View Post
How many PMs did you send me? Cause I replied to whatever PMs I got from you. Just glancing over my PMs, I see you sent me one about DPEs. I don't delete my PMs, so I still have it all on file/record.
It's fine, if you want to shop around before you purchase your wheels, fine with me.
You do like using expressions a lot.
so know hes acknowladged ive sent him a pm but has he responded to it yet NO!!!
so i post this in the thread asking to respond to my pm, I dont think thats asking too much
Quote:
Originally Posted by ADHD View Post
I only sent u that one pm!! NO u never responded..
If u did then it should be in your sent items folder and itll say the time and date, if u could forward that over IF its there id aprreciate it!
If not could u please respond to my pm!!
So this is what i get in my PM box:
Quote:
Originally Posted by Don************
What was your question, what do you need answered.
-Don
Don************.com
WOW is all ive gotta say!!! thats how u talk to your customers
So giving them teh benifit of the doubt i responded with this:
Quote:
Originally Posted by ADHD
I was just merely inquiring about some DPE like u said in the thread!!
Im under the imperssion your a Dpe vendor and am hunting down the best deal i can for a pair of
DPE S-20 HIGH POLISH (M3 OFFSET)
19x8.5 et35
19x10 et20
Thanks
ADHD
this is what i get back:
Quote:
Originally Posted by Don************
For high polish finish it is an additional $45 dollars per wheel.
Price per 19x8.5" wheel is $1,110.00
price per 19x10" wheel is $1,219.00
LMAO if i wanted retail prices i couldve looked at there website or anyones for that matter so i respond with this:
Quote:
Originally Posted by ADHD
wow!! thanks but no thanks
..thats retail pricing i thought u had bargains!!
thanks anyways
not expecting any kind of response i get this:
Quote:
Originally Posted by Don************
That's my special price to a special someone like you.
r u kidding me!! WOW..im APPAULED I cant even believe a vendor or anyone for that matter would say something like that and for what Reason I was speechless so i responded with this:
Quote:
Originally Posted by ADHD
thanks for me showing E90post your REAL SIDE!!!
and sure enough he responds with this:
Quote:
Originally Posted by Don************
No, it's just you.
WOW i cant even believe this!! so i respond:
Quote:
Originally Posted by ADHD
why cuase i called u out in public cuase u IGNORED me!!! Sorry but i speak the truth!!
expecting this to be over he still responds:
Quote:
Originally Posted by Don************
No, you make it sound like you are the first to try to call me out in public or something? Oh no! I accidently forgot to reply to someone's post in my thread, it's game over now. I am not surprised though, looking at some of the posts you have made in the past, it makes sense now. Glad it isn't just me.
WOW again..where is he getting this from?? at this point im really upset and thought i should express the situaion on hand to him:
Quote:
Originally Posted by ADHD
Thats not the point DON. THE POINT IS I pmed u and was never responded to..So I posted a ?? in your thread considering im about to buy 2 more sets of wheels! and yet still NO RESPONSE!! then u say u Pmed me Yet u cant find the original sent Pm u sent me??? I even asked u in thread to FW it over again if u did send it and told u how to find it in your sent item folders so u wouldnt have to look up the info again trying to save U time!! and yet u just get irritated at me instantly for asking why im being ignored in your thread, for something thats your bad in the first place and send me a PM saying whats your ??. thats about the rudest customer service ive ever experienced from any vendor but thought id give u a chance since so many e90posters say what a BARGAIN u are, Yet I see thats NOT THE CASE!!!
thanks anyways DON!!
ADHD
After sending him this i would atleast expect a response from my ORIGINAL PM yet after all this Still NO ANSWER!!
So he responds with this:
Quote:
Originally Posted by Don************
I am not even going to waste my time replying to your PMs anymore. You've already taken up enough of my time.
enjoy.
-Don
YET HE STILL HAS NOT RESPONDED TO MY ORIGINAL PM!!

u know call me crazy but if i was a vendor and someone pmed me about 2 sets of wheels id respond that day with a price quote just like EVERY OTHER VENDOR ON HERE!!
Im appauled at **********S and send MIKE the conversation about this horrible customer service and asked if it was Ok for his emmployees to call customers names and this is his response:
Quote:
Originally Posted by Mike************
I'm sorry if you feel that Don has insulted you in any way. However, I do not feel that Don has done anything that would cause you to bash him publicly. You didn't like the price that he gave you, and then you insulted him first by saying:

"wow!! thanks but no thanks
..thats retail pricing i thought u had bargains!!
thanks anyways"

Don was completely professional until you insulted him like that. He is a human being, and reacted in a way that was defensive, but understandable.

Just relax when you ask questions, be patient for a reply, and go from there. If you want to get the best service and the best deals, you need to treat vendors with respect first, not come at them aggressive in any way. We are people too.

We're doing our best. If that is not good enough for you, then I am sorry.

We must agree here though that there is nothing here that warrants you to post something negative about Don or **********s as a whole.

If you have any questions that have not been answered, please let me know.
So please EVERYONE TELL ME WAS THAT COMMENT INSULTING??
I HIGHLY DONT THINK SO!!
so here is what i responded with:
Quote:
Originally Posted by ADHD
WOW u have got to be kidding me!!!
THATS A FLAT OUT TRUE STATEMENT WITH NO INSULT OR HARM AT ALL!!!
can u please show me where theres an insult to your price when your name is **********S!!
"wow!! thanks but no thanks
..thats retail pricing i thought u had bargains!!
thanks anyways"

I DID NOT DESERVE TO BE CALLED SPECIAL FOR POSTING A MEAR OBSERVATION!! AND THEN BE CLEARLY INSULTED THAT ITS JUST ME!!
HOw do u say my comment is insulting maybe i should see if others feel the same way cause the 5 or so people ive just shown do NOT agree with u!!
Please help me understand your thinking
Last time i checked your name was **********S right
I feal I am in the right here along with alot of others and would appreciate others responses on this situation for im highly upset!!
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      04-11-2007, 11:22 AM   #2
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i agree with u 100%!!! they are extremely slow in responding to customers! i called them to request for a receipt for the order I just placed, they said ok, but after a week, no receipt and no response from them. And they sound pretty rude on the phone as well. They really need to work on their customer service!
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      04-11-2007, 11:39 AM   #3
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He got pissed cause you didn't sounds like buying that wheels from them and finally you did not buying it from them.

Don just pissed cause you took way too much of his time for asking a question about the wheels that you were interested in.

If this is what the real world of business, I guess my future will be damn easy.

Just throwing out the price and beachin at the customer if he/she won't buy it.

Sounds very fun. I want to do business now.

Seriously, our vendors need better customer service at some point.

Like this situation, ADHD is trustworthy and heavy scale member at this forum.

If I were a vendors, I would stick with ADHD kind of member so that I can get a better review and become a No.1 vendor.

Then a lot of members will also become ur customer which will make your sales a lot higher.
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      04-11-2007, 11:44 AM   #4
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Yikes now I'm worried...I have an open order with them
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      04-11-2007, 11:49 AM   #5
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If you really had a serious inquirey and wanted your questions answered promptly why not call **********s directly?
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      04-11-2007, 11:55 AM   #6
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Quote:
Originally Posted by nine4surfah View Post
If you really had a serious inquirey and wanted your questions answered promptly why not call **********s directly?
Ya I was actually wondering the same thing. Maybe he did but just didn't mention it. I know I get into the e-mail thing a little too much myself, instead of just picking up the phone.
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      04-11-2007, 12:13 PM   #7
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Quote:
Originally Posted by normtrum View Post
Ya I was actually wondering the same thing. Maybe he did but just didn't mention it. I know I get into the e-mail thing a little too much myself, instead of just picking up the phone.
what a phone?
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      04-11-2007, 01:11 PM   #8
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This is such bullshit thread. Everytime I've PM'd **********s(Don, Ron, Mike), they've responded promptly. ADHD was the one that started the argument and what does he expect when he wants to act like a jerk? A good deal?! Plz.

How many PM's do you think they get everyday, plus having the normal days work in their office/shop.

Act like a man instead of like a spoiled brat and you'll get an adult response. Some people here are such babies.
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      04-11-2007, 01:47 PM   #9
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There's too much that I could reply back to, but show me what your original PM is/was that I didn't reply to.
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      04-11-2007, 02:05 PM   #10
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Quote:
Originally Posted by nine4surfah View Post
If you really had a serious inquirey and wanted your questions answered promptly why not call **********s directly?
I totally agree with this. I don't trust PM's or POSTS to relay my messages to a vendor, because there are way to many places something can go wrong or something can be misinterpreted. I personally take it upon myself to talk to the vendor over the phone, and in doing so would expect some level of quality customer service. If after personally speaking to the vendor they do not respond/call back or help you with what you need, then there is plenty of room to complain, but this whole email/PM/post misunderstandings make me want to
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      04-11-2007, 02:08 PM   #11
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Quote:
Originally Posted by Fraposo View Post
I totally agree with this. I don't trust PM's or POSTS to relay my messages to a vendor, because there are way to many places something can go wrong or something can be misinterpreted. I personally take it upon myself to talk to the vendor over the phone, and in doing so would expect some level of quality customer service. If after personally speaking to the vendor they do not respond/call back or help you with what you need, then there is plenty of room to complain, but this whole email/PM/post misunderstandings make me want to
I've gone out of my way as to give members my personal cell number for when I am not in the office. Many can attest to that.
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      04-11-2007, 02:13 PM   #12
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Quote:
Originally Posted by Don************ View Post
I've gone out of my way as to give members my personal cell number for when I am not in the office. Many can attest to that.
hey don,that was me that called and hung up on you.I dialed it from my call log by accident.sorry. talk to you tomorrow.
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      04-11-2007, 02:59 PM   #13
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I'm sure Don gets A LOT of questions from all of us.

Don has been extremely responsive to my questions.
He even took the time to send me a PM after another vendor started to
give me some incorrect information about the wheels I want.

That says a lot to me and I've decided to do business with them.
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      04-11-2007, 03:06 PM   #14
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communications aside I have to say,Don just really helped me out of a jamb with my csl wheels.I had a wheel that wasnt true for some reason and velocity needed me to send out the wheel.I dont have any other wheels to put on the car.Don was back and forth on the phone with them and Im now getting a new wheel shipped to me first.Earlier on there was a miscommunication with me and **********s and I was angry.Don gave me his cell phone number and took care of the situation right away.Everyone has their own situations, im just explaining mine because im really happy with don and how he helped me out.Im very grateful.I guess a little patience goes a long way.
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      04-11-2007, 04:07 PM   #15
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In this situation here, we reviewed what had happened here. Don missed a forum posted question ADHD. He later recieved a pm asking for DPE wheel price from Don - which Don responded to. He received a response back of:

Originally Posted by ADHD
wow!! thanks but no thanks
..thats retail pricing i thought u had bargains!!
thanks anyways

Anyway at this point ADHD continued to belittle Don on the forums with more posts. BTW there was no question asked of Don for CSL wheels as implied.

We are not going to continue this with you, I am sorry that you feel you were mistreated or did not like the price Don provided (I do believe Don can get people the best prices on DPE wheels). You are as always welcome to shop around with other vendors available on the forum. I think you will find that there was a misscommunication breakdown here.
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      04-11-2007, 05:39 PM   #16
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I have never bought anything from Mod but I have talked to Don several times and I don't believe he’s what he has said.

Also for the moderator, can this forum avoid F word wondering around? I just think it is inappropriate.
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      04-11-2007, 05:59 PM   #17
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Quote:
Originally Posted by Don************ View Post
I've gone out of my way as to give members my personal cell number for when I am not in the office. Many can attest to that.
I'll back up **********s anyday... Every order I've placed with them wether its through PM's or online through their site and even over the phone have been easy and painless... The product is great as well.
Sometimes shit happens, when your in the customer service industry you deal with people all day. I bet in **********s case their general rule is "the customer is always right" but in their line of work there will always be transactions that just don't go perfect...
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      04-11-2007, 07:01 PM   #18
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I had no problem getting a response, and very responsive shipping on my rims. I would highly recommend them.

Anyone can miss a PM. So what? Just call.
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      04-11-2007, 07:08 PM   #19
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I dunno. I talk to Tyler(ADHD) almost daily and he is a really good guy. He wouldn't get upset over something like this if he felt it truely merited such a reaction.

I run my own business as well and with clients it's nothing but all yes sir/maim, no sir/maim and always being extremely polite. I personally feel this is how things should be in most businesses, with obvious exceptions, which there may have been some marginal areas but, to allow the tone of the vendor isn't exactly exceptional.

I would never expect one instance to hurt a business, but I do know car modding shops are a dime a dozen. And with the internet that doesn't exactly help their business. Having good customer service and competitive prices definately help. Not saying Modbargins doesn't have that but that doesn't mean they shouldn't constantly be paying attetion to these facts.

Quote:
Originally Posted by graves4r6
Also for the moderator, can this forum avoid F word wondering around? I just think it is inappropriate.
And to you, If you don't like the F word then moderate it yourself. If the moderators thought swearing was an issue, then they can block certain words from being used. Obviously they don't and a majority of the people on this forum are adults and can handle the occasional swear word.
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      04-11-2007, 08:51 PM   #20
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Quote:
Originally Posted by darkcloud View Post

And to you, If you don't like the F word then moderate it yourself. If the moderators thought swearing was an issue, then they can block certain words from being used. Obviously they don't and a majority of the people on this forum are adults and can handle the occasional swear word.
Adults?
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      04-11-2007, 10:33 PM   #21
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gotta say that my experience with **********s has been terrific...I recieved my m6 reps and H&R springs super quick...One of the wheels was actually missing an M sticker so I PM'd Ron and he answered me almost immediatley...They are sending me the sticker as we speak...
Just some advice here but I have always found the phone to be the best communication tool when dealing with a vendor, or anyone else for that matter...Next time you might want to give the company a call and talk to them in person, I'm sure that will result in less problems for you...
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      04-11-2007, 10:57 PM   #22
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