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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Technical Forums > Suspension | Brakes | Chassis > Big issue with bc



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      08-07-2013, 11:17 AM   #1
MWildPOWPOW
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Big issue with bc

Short version
Friday
Drop e90 off to bmw mechanic

Phone call from mechanic, right rear piston rod and nut snapped if then being tightened to lower control arm.

Email bc racing.

Monday

Nothing

Tuesday

Emailed back asking for pics. Sent

Calked talked to tech guy says ge didn't get pics, resend pics and tell him they need to send me a new shock. He says idk I have to check with management.

Wednesday

Nothing and pissed
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      08-07-2013, 11:27 AM   #2
MWildPOWPOW
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Please excuse my grammar, I was on a rant.
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      08-07-2013, 11:44 AM   #3
mike-y
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I can see why you are pissed, but why didn't you pick up the phone and call someone on friday when you first heard about the problem?

it's too easy for emails to get lost in the shuffle of things, that's why it's always better to call first, and then email if you need to send pics and stuff. At least that way, they know to look for your specific email.


That said, I hope they send you a new shock soon.
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      08-07-2013, 11:49 AM   #4
MWildPOWPOW
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I did they were closed at 5 eastern standard time so I wrote the email
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      08-07-2013, 12:02 PM   #5
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I think you need to make a phone call to whomever it is you think appropriate. A day is more than enough for a manager or the tech to have contacted you with a status update, even if they didn't yet have a resolution. You have every reason to expect them to treat you professionally and proactively communicate with you. Minimally, they should be able to tell you what their plan is for moving forward that includes what, if anything, is preventing them from providing you with a concrete answer right not, what steps you and/or they need to take to close the gaps in understanding and/or resources, and an estimated timeline (with milestones if the duration is long enough) for overall resolution.

All the best and good luck.

EDIT:
You may want to, provided your inclination to rant has subsided, email the appropriate person with your thoughts, to the extent that they are objective and focused on resolving the problem, and not blaming and castigating the recipient and/or his staff and company. If you want to send such an email, send it before you make the phone call.
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      08-07-2013, 05:48 PM   #6
MWildPOWPOW
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So I called at about 4:30 and they hooked me up and are sending me a new shock ASAP woooooo
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