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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > THE MOST RECKLESS BMW DEALERSHIP IN THE USA... and their lawyers..



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      12-13-2011, 12:30 AM   #23
phillyfan
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Quote:
Originally Posted by Vector View Post
- What happened to the OP sounds terrible. With that said, if the lawyer that represents Penske is any good, he would be worthless, except for maybe updates if anything is going on. My guess is that at this point, this is fruitless as well. He would contact the OP if there are any developments. Regarding asking the lawyer for advice, legally he can not give it. If he offered advice against his client, he should be fired and possibly be sued by Penske, despite how bad the issue might be. In other words, he will most likely not give advice, unless he is not a good lawyer. If he is not a good lawyer, do you really want his advice?
Good points on asking for advice, but I'd still ask. OP loses nothing by asking. I've seen plenty of lawyers get things done. Unfortunately in this world, sometimes being a nudge is how you get things done. The GM is an obvious asshole, so the OP has another ear, might as well grab hold.
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      12-13-2011, 08:11 AM   #24
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Has the OP contacted BMWNA yet?
Before going all media crazy he should have called in, state his situation, and see what be done about it.
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      12-13-2011, 10:06 AM   #25
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Originally Posted by vapore0n View Post
Has the OP contacted BMWNA yet?
Before going all media crazy he should have called in, state his situation, and see what be done about it.
+1
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      12-13-2011, 10:10 AM   #26
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Originally Posted by vapore0n View Post
Has the OP contacted BMWNA yet?
Before going all media crazy he should have called in, state his situation, and see what be done about it.
While I agree with this... these sort of national entities generally tend to agree with the dealership as it is in their best interest as they are the ones that provide the business; I've dealt with Mazda NA before and they did nothing for me and sided with the SA at the dealership immediately even though the whole story was laughable and it was more than deserving of Jalopnik. It's worth giving a shot but if it doesn't work out... media always fixes everything and real quick if I may add.
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      12-13-2011, 11:22 AM   #27
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Exclamation

arguru, safety is at the core of BMWs engineering goals. We would appreciate the opportunity to speak with you and inspect your vehicle. A Customer Relations representative will contact you directly to further discuss your situation and schedule a service appointment on your behalf with an authorized BMW center. BMW of North America, LLC
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      12-13-2011, 11:27 AM   #28
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Originally Posted by Questforpower View Post
While I agree with this... these sort of national entities generally tend to agree with the dealership as it is in their best interest as they are the ones that provide the business; I've dealt with Mazda NA before and they did nothing for me and sided with the SA at the dealership immediately even though the whole story was laughable and it was more than deserving of Jalopnik. It's worth giving a shot but if it doesn't work out... media always fixes everything and real quick if I may add.
True. This might be expected.
If BMWNA does nothing, then Id suggest going either gun ho, or lawyer up. Cant do both, as they might conflict between themselves.


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Originally Posted by BMWNA View Post
arguru, safety is at the core of BMW’s engineering goals. We would appreciate the opportunity to speak with you and inspect your vehicle. A Customer Relations representative will contact you directly to further discuss your situation and schedule a service appointment on your behalf with an authorized BMW center. – BMW of North America, LLC

And I was right

Hope it works out.
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      12-13-2011, 12:00 PM   #29
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Huh...it's been awhile since I've seen BMWNA on the forums. Good looking out, BMW.
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      12-13-2011, 12:12 PM   #30
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Hopefully something constructive and useful will come out of this...

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Originally Posted by BMWNA View Post
arguru, safety is at the core of BMWs engineering goals. We would appreciate the opportunity to speak with you and inspect your vehicle. A Customer Relations representative will contact you directly to further discuss your situation and schedule a service appointment on your behalf with an authorized BMW center. BMW of North America, LLC
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      12-13-2011, 12:33 PM   #31
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Whether this gets worked out or not by BMWNA, the dealer needs to at least issue an apology for their ignorance. This is an EASY case to take to court. Ridiculous how they handled this situation. I would never go there and I would make sure anyone else would stay clear of place like that.
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      12-13-2011, 03:30 PM   #32
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I cant see why BMW wouldnt want to keep this incident hush hush considering it has to do with a safety issue.

You think Toyota wanted all that bad publicity about their floor mat issues? If this turns out to be a serious issue with BMW's they defiantly dont want people running around saying that BMW is ignoring the issue.

OP should have no problem getting a resolution for this issue.
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      12-13-2011, 07:30 PM   #33
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You can bet the GM, their lawyer and everyone else involved is reading these threads. I wouldn't advertise what you plan on doing before you do it, although it seems the BMWNA may take care of you.
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      12-13-2011, 08:07 PM   #34
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Please keep us informed of the outcome and if outcry from the community is necessary, don't hesitate. I used to live in Scottsdale and this does not surprise me in the least.
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      12-13-2011, 08:30 PM   #35
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When I was young and back in the days when a new employer didn't pay for my move, I rented a Penske truck. If I remember correctly their call center was somewhere in PA. Very rude, and nasty. Then the guy who did the walk around told me you see all the existing damage on the truck? You'll have to pay for it unless you take the damage waiver at some ridiculous price (like more than the rental itself). What they don't seem to realize is when the name is in big letters on the side of a 24' truck, and the people are all rude and nasty, the last thing I would do is buy a car from them. The founder is a 75 y.o. billionaire who has got no time for customers. No time. Unless something has changed, they don't even sell BMW extended warranties, they try to sell some aftermarket that costs just as much (more money in the founder's pockets). Hopefully those are 6 letters that nobody will ever see again.
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      12-13-2011, 08:45 PM   #36
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Truth be told, if you go up against PENSKE, you will most likely lose, as they're like insurance. They'll spend their money fighting rather than help people. They own the extended warranty co. from which they offer the expensive warranty, and they even said you have to buy a car from only their dealerships under the glass etch BS. The court upheld their BS.

We all root for Davey, but sometimes Davey and everyone Davey knows just needs to steer clear of Goliath.

http://www.autonews.com/article/2011...FILE/305059999

http://law.justia.com/cases/federal/...610/222323/110
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      12-13-2011, 10:14 PM   #37
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Let's make this go viral
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      12-13-2011, 10:50 PM   #38
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very disappointing to hear about this - BMW should be more proactive about dealership selection/training; individuals like the GM of this dealership really smear a world class brand like BMW
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      12-14-2011, 01:03 AM   #39
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"their inability to admit fault is going to make them liable for something" -- well I have experienced the same thing apparently.. I replaced my winshield 3 months ago in the dealer of Little rock, and it started to leaking water into the car recently (pain in the head) but when I took the car back to them, they just simply asked me a few questions and then came up with a statement that the "fact is there's nothing wrong with the winshield", it has to do with either sunroof leaking or maybe door window leaking, and they were not even willing to pull this car into examine if I am not willing to pay the labor, but.. really? Nothing wrong ever happened to other windows before I replaced the winshield, and I even let the local shop double checked my sunroof and door side windows, there shouldnt be anything wrong, so i guess the dealer was just trying to denied what they have not done properly with the winshield which perhaps caused the water leaked in my car ..
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      12-14-2011, 02:09 PM   #40
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Sorry about your experience, I would like to see how this turns out.
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      12-14-2011, 02:11 PM   #41
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Quote:
Originally Posted by arguru View Post
Yea that sounds nice and all, but why haven't I been getting any responses back after I sent you and Penske both the report from the independent repair shop proving that they are liars and they DID in fact seriously endanger my life as well as hundreds of others who drive on our local roads daily?

It seems like both you and Penske were interested in "helping" me with this issue when you thought that you could disprove me and somehow discredit what I went through... but when I showed you the third party evidence showing that I've been telling the truth the whole time and North Scottsdale BMW has been lying, all of the sudden I can't get anyone to call me back?

What's wrong BMWNA? No longer interested in this now that you know the real truth behind this and not North Scottsdale BMW's cover up?
I suggest preparing a lawsuit at this point, obviously BMW is uninterested in helping any further with this matter, otherwise it would have been a priority in responding to you immediately for such a great safety concern. I don't see any further action on their part until either the dealer or BMWNA are served with papers.
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      12-14-2011, 02:22 PM   #42
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block out your name, address, and VIN. creepy dudes on the interwebz
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      12-14-2011, 02:29 PM   #43
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block out your name, address, and VIN. creepy dudes on the interwebz
lol, totally
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      12-14-2011, 02:38 PM   #44
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To me this looks like a blatant attempt at a cover up to hide a critical mistake they made... like their inability to admit fault is going to make them liable for something.
That statement is closer to the truth than you realize. When lawyers are involved they will tell you never say anything and never admit a thing. If someone (like you) are going to make claims or accusations the lawyer will say make them prove their case, do not make their case for them.

We would all like to believe it would be just easier if they admitted they made a mistake and then moved forward and be done with it. Well that is all fine and good if there were not a few people out there who are more than willing to hold people liable for everything they did even if they were not wrong. We live in a country which is sue happy which makes it hard for the rest of us to get what you would deem a simple thing to resolve.

Also, the fact you posts the dealer's name all over this board and threaten them with dragging their name through the mud basically sealed your case with them. They will not help you at this point and if they do with a help of a lawyer you most likely be required to getting your statement pulled from a public forum. There is no such thing as freedom of speech when you trying to get a company to do something for you. You can fall on your sword here and you will be right but it does not guarranty they will fix your car without you spending lots of money on a lawyer and the Dealer know this.

You mistakenly think you have some sort of power of leverage over the dealer, you do not yes you can drag their name through the mud, but they can turn around and make you retract everything you said if you not willing to take it to court and prove your case.

Basically the ball is on your court and you will need to make this all go away before they will help you without brings lawyers into the middle of it.
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