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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > THE MOST RECKLESS BMW DEALERSHIP IN THE USA... and their lawyers..



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      12-28-2011, 03:34 PM   #89
TotalPower
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I've been following this thread since day 1. I'm happy to not have to deal with a group like that. People buy these cars since they are a joy to own...having to put up with mismanagement, fraud, and threats are HUGE reasons to say fuck it and buy from a reputable group or brand even. My dealership was bought out by autonation (i believe) and although some of their mechanics changed( my friends dad lost his job) the quality of service did not change what so ever. My mother is looking into a couple cars and I recommended she go to the same sales guy I went to. I had a good experience and IMO nothing will lead another person to buy a car more than word of mouth.

Thank you for sharing your experience with us and good luck.
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      12-28-2011, 05:03 PM   #90
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Quote:
Originally Posted by TotalPower View Post
I've been following this thread since day 1. I'm happy to not have to deal with a group like that. People buy these cars since they are a joy to own...having to put up with mismanagement, fraud, and threats are HUGE reasons to say fuck it and buy from a reputable group or brand even. My dealership was bought out by autonation (i believe) and although some of their mechanics changed( my friends dad lost his job) the quality of service did not change what so ever. My mother is looking into a couple cars and I recommended she go to the same sales guy I went to. I had a good experience and IMO nothing will lead another person to buy a car more than word of mouth.

Thank you for sharing your experience with us and good luck.
There are many of us periodically checking up with this thread. If the OP is posting all the facts and has not left out any material information, then there will be some of us, even those of us loyal to BMW, who may now consider a different brand, regardless of the outcome. The fact that it has taken this long to get where it is (particularly without resolution) is enough to be absolutely inexcusable.

I see that BMW NA is a registered member here and has already posted. It would be a good idea for them to do the right thing and then apologize in this thread.
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      12-28-2011, 05:53 PM   #91
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I don't think the OP needs to be "silenced." I'm sure we all agree that we'd never buy a BMW or any car for that matter from a Penske dealership, and by now we've told everyone we know using social networking to tell everyone else to bypass Penske from consideration. Would be hilarious if the car club put out an official statement not to buy from Penske.
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      12-28-2011, 08:01 PM   #92
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I dont live anywhere near that dealer, but i can say that if i did live close by, i would for sure stay away.
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      12-29-2011, 09:03 AM   #93
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LOL LMAO...

One of my friends who was literally in the process to buy a bmw happened upon this thread... she ended up buying a lexus from Bell.
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      12-29-2011, 12:11 PM   #94
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Typically the best way to resolve these issues quickly is by keeping them nonpublic. Once you go public the process becomes more formal and drawn out.
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      12-29-2011, 12:19 PM   #95
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Wow this whole situation is just crazy.
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      12-29-2011, 04:43 PM   #96
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Quote:
Originally Posted by Socom View Post
Typically the best way to resolve these issues quickly is by keeping them nonpublic. Once you go public the process becomes more formal and drawn out.
I agree....asking for trouble.
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      12-29-2011, 04:58 PM   #97
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Quote:
Originally Posted by Socom View Post
Typically the best way to resolve these issues quickly is by keeping them nonpublic. Once you go public the process becomes more formal and drawn out.
I had a bankruptcy case once where the creditor repossessed a vehicle (which they had every right to do because the debtor missed payments) with special equipment installed for the couple's severely disabled child. The creditor's law firm was no help, so I told debtors the only choice was to go to the press. They did, and there was a story in the local paper pretty soon. The creditor bought the vehicle back (they has auctioned it as fast as they could) and GAVE the vehicle back to the debtors. A story did come out after that in the same paper about what that creditor had done giving a vehicle to a family with a severly disabled child.
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      12-29-2011, 05:01 PM   #98
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dunno guys,

imo the OP did the right thing.

If i understand what your saying... work with the dealership to resolve the issue... the OP did work with the dealership and they jerked him off. The dealership refused to service his car on numerous attempts.

So the OP must do one or more of the following...
1 take car to another dealer to pull codes and repair.
2. contact a lawyer to get legally binding service agreement upheld by dealer and BMW ?

the dealership has already been provided enough time to fix the problem and they refused , trying to be "quiet" isnt going to yield any results... though posting on the forums will voice his displeasure with the treatment he receieved and also perk up BMWs ears.

ppp
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      12-29-2011, 07:02 PM   #99
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BMWNA will come through, they did for me. Mine dealt with the ticking noise and cylinder head replacement. At first dealer did not want to do it because vehicle was out of warranty but BMWNA goodwill the repairs.
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      12-31-2011, 12:16 AM   #100
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Hes gone quiet.
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      12-31-2011, 01:12 AM   #101
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Never rest fight for your rights and you ll get it, there someone in your same situation that can give you insights. This is no Russia no one can tell you to shut up!
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      12-31-2011, 01:57 AM   #102
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you almost got killed. this dealership knows this. id say go all the way out. to me them asking you to take down post is like violation of constitutional rights. hope you get everything you need done to your car by this dealer.
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      12-31-2011, 03:58 AM   #103
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Quote:
Originally Posted by bimmer_335 View Post
OP... many on here are following what happens to you very closely. Thats why we ping you now and then. Hats off to you for taking a stand... and look forward to your next update.
+1

Too many people are afraid to "get involved". The OP's fight could end up saving lives.

BMW needs to hear about this stuff so they can investigate the technical problem and the dealership. These forums are probably the best way for them to get raw feedback from enthusiasts. Even though we are a small percentage of owners, we are vocal and that's the way it should be!
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      01-02-2012, 09:02 AM   #104
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It's sad that BMW, as a brand, still suffers from the bad reputation that is caused by crappy/shady dealers (and there is a LOT of them). This reminds me of refusing to service control arms on my e46 back in early 2000s, had to complain on forums, call BMW NA, get letters from lawyers to fix a common problem that they claimed was 'normal'.

Still can't believe they pull shit like this. I think going public with these problems - hopefully you will get this resolved.
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      01-02-2012, 10:35 AM   #105
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Thanks for posting this additional information arguru. As the owner of a professional services firm, I have to deal with HR issues at times, unfortunately. If what you posted above is true, termination for cause would be the least of Dumbrowski's concerns. BMWNA - your move.
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      01-02-2012, 01:27 PM   #106
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You sound very determined. I hope this works out. Many people will benefit from your efforts.
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      01-02-2012, 04:54 PM   #107
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Keep fighting the good fight Sir. This should not only serve as a wonderful wake up call to Penske, but hopefully other dealers who would dare to minimize owner concerns which could have catastrophic safety consequences.
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      01-02-2012, 05:25 PM   #108
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Keep at it, and thanks for update!
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      01-02-2012, 10:03 PM   #109
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Funny thing about this stuff. I see a resolution with a confidentiality agreement. Sell never know.
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      01-02-2012, 10:20 PM   #110
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Quote:
Originally Posted by Socom View Post
Funny thing about this stuff. I see a resolution with a confidentiality agreement. Sell never know.
Hmm, what's interesting is there are two problems. The first is the SAFETY issue with arguru's car. And I could see BMWNA trying to make that confidential. I'm very curious to know if the issue is related to the active steering or not, is it related to the warnings (as they aren't clear to be related to the steering), and then what failed and seemingly only once as I think arguru still drives the car (please verify arguru).

The second problem is Penske, and specifically the GM of the dealership. The second part is a customer relations issue and should be splattered across the Internet forever, and I really hope that dealership loses tons of sales in the years to come. TONS!
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