Quick Question For People In Tristate Area - BMW 3-Series (E90 E92) Forum

hl0m4n · 05-19-2007, 03:28 PM

i have been searching nonstop for a dealer that is willing to provide the progman update without all the hassell and bs. so does anyone in the tristate, including MD have got the new progman v25.02.00 from their dealership without the talk and bs? i would pay someone if they had the hookup at the dealership as well. i am really desperate now :mad:

Orangeburg BMW is the worst. friggin talking to the guy for 30 minutes and all i got out of it was, yea we can do it but we must be able to recreat the problem and test the car. why would you have to test the damn car if it is covered under warranty? DAMNIT!!!!

PAMidge · 05-19-2007, 05:01 PM

BMW of Bridgeport has been phenomenal... call them to see if they have it

nyc3r · 05-19-2007, 06:52 PM

donno, i got 25.1.1 but don't know what the difference is in 25.2.. everything 'seems' to be okay.. I did notice my mp3 skips track every now and then but that could be because of the new disc i burned.

hl0m4n · 05-19-2007, 07:08 PM

Quote:

Originally Posted by nyc3r

donno, i got 25.1.1 but don't know what the difference is in 25.2.. everything 'seems' to be okay.. I did notice my mp3 skips track every now and then but that could be because of the new disc i burned.

what dealership did you go to? do they just do it for you or what excuse did u give them? were they hard on you?

hl0m4n · 05-19-2007, 07:09 PM

Quote:

Originally Posted by PAMidge

BMW of Bridgeport has been phenomenal... call them to see if they have it

did you get progman update from them? what was ur excuse?

shocka1212 · 05-19-2007, 09:59 PM

Quote:

Originally Posted by hl0m4n

i have been searching nonstop for a dealer that is willing to provide the progman update without all the hassell and bs. so does anyone in the tristate, including MD have got the new progman v25.02.00 from their dealership without the talk and bs? i would pay someone if they had the hookup at the dealership as well. i am really desperate now :mad:

Orangeburg BMW is the worst. friggin talking to the guy for 30 minutes and all i got out of it was, yea we can do it but we must be able to recreat the problem and test the car. why would you have to test the damn car if it is covered under warranty? DAMNIT!!!!

i know prestige bmw in ramsey, nj does it but that is a bit too far from MD. sorry but i know they do it.

hl0m4n · 05-20-2007, 08:07 PM

Quote:

Originally Posted by shocka1212

i know prestige bmw in ramsey, nj does it but that is a bit too far from MD. sorry but i know they do it.

did you get software from them? what was your excuse? did they give you a hard time?

hl0m4n · 05-20-2007, 10:10 PM

im surprised noone in tristate got the v25.1.1 or v25.2.0...

hl0m4n · 05-20-2007, 10:10 PM

can i just say i got the weird fan noise at idle and that is good enough reason?

shocka1212 · 05-21-2007, 11:02 PM

Quote:

Originally Posted by hl0m4n

did you get software from them? what was your excuse? did they give you a hard time?

i didnt but my friend did. he just said that he made an appointment for it to be done. no questions asked. but they did keep his car for 3 days.

bigJnyc · 05-22-2007, 08:45 AM

I was thinking of calling my CA and seeing if he will have it arranged for me. He was really cool, but i havent had any problems with my current software so i dont really want to mess with it.

ALPINE6SPD · 05-22-2007, 11:00 AM

you have to understand something. The dealership is not helping you becauase they wont get paid if they do. BMW will not pay them for a progman update if the car does not need one. If everything is running ok then you dont need one. I know its frustratinig but you need to know the whole story.

JackMac · 05-22-2007, 11:57 AM

True, but it also can prevent future service visits if the customer experiences issues down the road. It benefits all parties, so why not do it if asked?

The reimbursement policy comes from BMW NA, so they should at least allow for updates if the customer requests one. It should simply be part of the warantee coverage.

How about this for a future concept - download software updates via the BMW Assist connection and automatically install them?

Placey · 05-22-2007, 06:16 PM

They actually have that planned, updates w/o having to go to the dealership, when it will come out, i have no idea. It is however in the future.

On another note, is your NAV slow? that would be fixed in the update

Does it ever stay on the BMW screen... another reason why it would need updated...

I'm a technician at OC BMW, if its a complaint and sometimes i cannot verify it, but its a known issue as above, it gives me a logical reason for programming the vehicle. Without a reason, BMW will not pay the dealership, however there are many known reasons why a vehicle will need updating.

I am not telling you to Lie, because that would be fraudulant on my part, but however, if you feel like its too slow for you or if it is sticking on any screens, slow to change, and even if i cannot verify it, i do have the obligation to do what i feel would be towards the correction.

PM me if you have any Questions about this.

05-19-2007, 03:28 PM	#1
hl0m4n Brigadier General Drives: BMW Join Date: Nov 2006 Location: NY Posts: 4,759 iTrader: (35)	Quick Question For People In Tristate Area i have been searching nonstop for a dealer that is willing to provide the progman update without all the hassell and bs. so does anyone in the tristate, including MD have got the new progman v25.02.00 from their dealership without the talk and bs? i would pay someone if they had the hookup at the dealership as well. i am really desperate now :mad: Orangeburg BMW is the worst. friggin talking to the guy for 30 minutes and all i got out of it was, yea we can do it but we must be able to recreat the problem and test the car. why would you have to test the damn car if it is covered under warranty? DAMNIT!!!!
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05-19-2007, 06:52 PM	#3
nyc3r Colonel Drives: E90 Join Date: Jun 2006 Location: USA Posts: 2,555 iTrader: (22)	donno, i got 25.1.1 but don't know what the difference is in 25.2.. everything 'seems' to be okay.. I did notice my mp3 skips track every now and then but that could be because of the new disc i burned. __________________ FS: BMW Performance Intake FS: Interior Parts Msport wheel, Idrive, Boot, Mirror, Robot

05-22-2007, 11:00 AM	#12
ALPINE6SPD Lieutenant General Drives: 2010 BMW 328i Sport Join Date: Dec 2005 Location: Highland Lakes NJ Posts: 10,404 iTrader: (2)	you have to understand something. The dealership is not helping you becauase they wont get paid if they do. BMW will not pay them for a progman update if the car does not need one. If everything is running ok then you dont need one. I know its frustratinig but you need to know the whole story. __________________ 2010 AW e90 328i: 6 speed, Black Leather, Dark Wood trim, ZPP, ZCW, ZVP,ZSP, Nav, Xenon BMW Performance CF Rear spolier and Gloss black grills 2008 Candy White MKV GTI 2.0T 6 Speed Manul Gone 2008 AW X3 3.0si: 6 speed Returned 2006 AW e90 330i: 6 speed Dinan Stage 1 Returned

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05-19-2007, 05:01 PM	#2
PAMidge Saving Lives Since 2000 Drives: 2011 335xi & 2013 X3 28i Join Date: May 2007 Location: Northeast Posts: 1,876 iTrader: (2) Garage List 2011 e90 335xi [3.57] 2013 X3 28i [0.00]	BMW of Bridgeport has been phenomenal... call them to see if they have it

05-20-2007, 10:10 PM	#8
hl0m4n Brigadier General Drives: BMW Join Date: Nov 2006 Location: NY Posts: 4,759 iTrader: (35)	im surprised noone in tristate got the v25.1.1 or v25.2.0...

05-22-2007, 08:45 AM	#11
bigJnyc Private Drives: 07' alpine white 328i Join Date: Mar 2007 Location: NYC Posts: 52 iTrader: (0)	I was thinking of calling my CA and seeing if he will have it arranged for me. He was really cool, but i havent had any problems with my current software so i dont really want to mess with it.

05-22-2007, 11:57 AM	#13
JackMac Recovering BMW Addict Drives: <OO (\|\|\|)(\|\|\|) OO> Join Date: Nov 2005 Location: Southeast PA Posts: 1,920 iTrader: (7) Garage List 2010 MINI John Coop ... [4.83]	True, but it also can prevent future service visits if the customer experiences issues down the road. It benefits all parties, so why not do it if asked? The reimbursement policy comes from BMW NA, so they should at least allow for updates if the customer requests one. It should simply be part of the warantee coverage. How about this for a future concept - download software updates via the BMW Assist connection and automatically install them?

05-22-2007, 06:16 PM	#14
Placey First Lieutenant Drives: 08 Z4 3.0SI Join Date: Feb 2007 Location: Upstate New York Posts: 366 iTrader: (1)	They actually have that planned, updates w/o having to go to the dealership, when it will come out, i have no idea. It is however in the future. On another note, is your NAV slow? that would be fixed in the update Does it ever stay on the BMW screen... another reason why it would need updated... I'm a technician at OC BMW, if its a complaint and sometimes i cannot verify it, but its a known issue as above, it gives me a logical reason for programming the vehicle. Without a reason, BMW will not pay the dealership, however there are many known reasons why a vehicle will need updating. I am not telling you to Lie, because that would be fraudulant on my part, but however, if you feel like its too slow for you or if it is sticking on any screens, slow to change, and even if i cannot verify it, i do have the obligation to do what i feel would be towards the correction. PM me if you have any Questions about this.