Passport BMW - BMW 3-Series (E90 E92) Forum

nawtyxes · 12-15-2011, 06:03 PM

is full of shit

E92Monstah · 12-15-2011, 07:36 PM

Agree 100%

boom · 12-15-2011, 07:44 PM

What's up? I typically go there for service.

AlpineE90335i · 12-15-2011, 08:01 PM

Wat happened?

cotmfk · 12-16-2011, 09:18 AM

Lolz. Hope everything works out for you!

Tuner1984 · 12-16-2011, 09:26 AM

Lol from what I've seen the majority of BMW dealerships as far as service goes sucks!!! IMO Sterling and Tischer are probably the best 2 for service in the area.

bmodzelewski · 12-16-2011, 10:14 AM

Quote:

Originally Posted by boom

What's up? I typically go there for service.

horrible idea

nawtyxes · 12-16-2011, 11:12 AM

What hasn't happened
You take vehichle in for one thing and you get a mystery issue which requires more work

The latest episode
Car wouldnt start one morning (the starter was replaced in June 2011). Towed to Passport where they replaced starter but then it still wouldnt start on first attempt as you have to try 4-10 times. A PUMA request was sent out from Passport and they stated that the CAS Unit would need to be replaced, which wasnt under warranty and costs 880. So i authorize that and a week later get service ticket stating problem still exists and that they need to run more test at another 800, and that major electrical issues persist and a ground wire on motor is burnt and evidence of tampering in DME Junction box(electrical components were replaces in APril by them along with new fuses cause the battery blew up/nuked but ALL of this was suposedly fixed at a tune of 2500). So after VM left by my service rep at 6:00 saying he was leaving but my bill is 1600 (800 is for car rental fees!!!!)

rust99 · 12-16-2011, 11:13 AM

Quote:

Originally Posted by nawtyxes

is full of shit

+1 (had to pay for rental even though work was covered by warranty)

I prefer BMW of Arlington/Alexandria

nawtyxes · 12-16-2011, 11:17 AM

This is my last time going there.

pseto · 12-16-2011, 11:56 AM

Quote:

Originally Posted by nawtyxes

This is my last time going there.

i assume your car is out of warranty?

they do not give free loaner cars anymore? if not, did they tell you that you had to pay for that?

rust99 · 12-16-2011, 12:02 PM

Quote:

Originally Posted by rust99

+1 (had to pay for rental even though work was covered by warranty)

for me, my car was only 3 months old & the kicker was I purchased my car from them!!! I always thought BMW covered rentals and loaners.

pseto · 12-16-2011, 12:30 PM

Quote:

Originally Posted by rust99

for me, my car was only 3 months old & the kicker was I purchased my car from them!!! I always thought BMW covered rentals and loaners.

that's a dealership decision; quite a few of the dealers around here don't offer loaners of any kind

E92Monstah · 12-16-2011, 12:49 PM

My cooling fan was running on high, constantly. I took it to Passport and they told me because it was hot outside. After another week of the fan running on high, I brought it back and insisted they look at it. They said they would, but they'd have to keep it all day and I can't have a loaner because I didn't buy from Passport. And he insisted it was running because it was hot outside. I drove directly to BMW of Alexandria, got a loaner, and a they replaced my thermostat. Took about 2 hours from drop-off to pick-up.

kokopuffs405 · 12-16-2011, 01:39 PM

Wow, VOB/Tischer always gives loaners, enterprise loaners =)

utfenix335i · 12-16-2011, 01:43 PM

Wow. that... blows...

I'd definitely write to BMW and tell them what's up. I doubt it'll do much good but at least you can go on record saying that their inability to fix the problem the first time has caused you to spend exceedingly more money on the car.

VOB gives 2 days free... 2 days != $800... Insurance claim it?

bmodzelewski · 12-16-2011, 01:46 PM

Quote:

Originally Posted by rust99

for me, my car was only 3 months old & the kicker was I purchased my car from them!!! I always thought BMW covered rentals and loaners.

they always covered my loaners when took it in for service... i would ask to talk to someone higher up...

nawtyxes · 12-16-2011, 03:34 PM

i called BMW USA and filed a complaint with dealership and their practices

Water Pump
Fuel Pump
CCC replaced twice
passenger seat replaced
CAS Unit Replaced
Battery and associated harnesses and wiring replaced
Clutch replaced twice
Starter replaced three times
O-Ring replaced

ceb · 12-17-2011, 09:33 AM

Passport is undeniably the worst dealership out there. The SA's flat out lie and the techs do a mediocre (at best) job.

VOB is a dealership to watch. I suspect that their repair facility will improve dramatically in the near future - once Euro Motorcars completes the takeover.

lito · 12-17-2011, 02:04 PM

wow!

bought my car there, but never brought her there for any services.

jsublime · 12-19-2011, 10:31 AM

Whoa, sorry you had issues. This story could be about any dealership though, I had bad experiences at Sterling and Alexandria, now I only go to passport and they always do a good job and always give me a loaner - so YMMV.

nawtyxes · 12-19-2011, 10:42 AM

its called repeat offenses

12-15-2011, 06:03 PM	#1
nawtyxes First Lieutenant Drives: Black Sapphire E90 Join Date: Jul 2005 Location: Bowie, MD Posts: 302 iTrader: (0)	Passport BMW is full of shit __________________ 8/23/05 2006 325i Black Sapphire-Terra Interior-Burl Trim-Nav Idrive-Xenon-ZSP-ZPP-wind deflector-chrome exhaust-PDC
	Tweet

12-15-2011, 07:36 PM	#2
E92Monstah E92 OCD Drives: 2008 BMW 328i Coupe Join Date: Feb 2011 Location: Alexandria, VA Posts: 130 iTrader: (2) Garage List 2008 BMW 328i Coupe [0.00]	Agree 100% __________________ 2008 328i Coupe / Jet Black / Black Dakota Leather / 6-Speed ((SOLD)) 2012 Mercedes Benz C300 Sport 4Matic / 7-Speed Auto / Palladium Silver / Black Leather

12-16-2011, 09:18 AM	#5
cotmfk Brigadier General Drives: 2007 335i Join Date: Mar 2009 Location: DC, MD, VA Posts: 3,166 iTrader: (11)	Lolz. Hope everything works out for you! __________________

12-16-2011, 09:26 AM	#6
Tuner1984 1 Stock M Drives: Something Slow Join Date: Jan 2010 Location: Northern Virginia Posts: 1,666 iTrader: (5) Garage List 2003 E46 M3 [0.00]	Lol from what I've seen the majority of BMW dealerships as far as service goes sucks!!! IMO Sterling and Tischer are probably the best 2 for service in the area. __________________ Veteran USMC/Iraqi Freedom Current: E46 M3 Retired: 2009 E90 AW M3 Retired: 2007 E90 AW 335i.

12-16-2011, 11:12 AM	#8
nawtyxes First Lieutenant Drives: Black Sapphire E90 Join Date: Jul 2005 Location: Bowie, MD Posts: 302 iTrader: (0)	What hasn't happened You take vehichle in for one thing and you get a mystery issue which requires more work The latest episode Car wouldnt start one morning (the starter was replaced in June 2011). Towed to Passport where they replaced starter but then it still wouldnt start on first attempt as you have to try 4-10 times. A PUMA request was sent out from Passport and they stated that the CAS Unit would need to be replaced, which wasnt under warranty and costs 880. So i authorize that and a week later get service ticket stating problem still exists and that they need to run more test at another 800, and that major electrical issues persist and a ground wire on motor is burnt and evidence of tampering in DME Junction box(electrical components were replaces in APril by them along with new fuses cause the battery blew up/nuked but ALL of this was suposedly fixed at a tune of 2500). So after VM left by my service rep at 6:00 saying he was leaving but my bill is 1600 (800 is for car rental fees!!!!) __________________ 8/23/05 2006 325i Black Sapphire-Terra Interior-Burl Trim-Nav Idrive-Xenon-ZSP-ZPP-wind deflector-chrome exhaust-PDC

12-15-2011, 07:44 PM	#3
boom could fuck up a rock fight... Drives: 08 e92 335xi Join Date: Sep 2009 Location: USA Posts: 1,093 iTrader: (0)	What's up? I typically go there for service.

12-15-2011, 08:01 PM	#4
AlpineE90335i Lieutenant Drives: Tiag E90 335i Join Date: Jul 2011 Location: Virginia Posts: 411 iTrader: (2) Garage List 2007 BMW 335i E90 [0.50] 1998 Jeep Cherokee ... [0.00] 1990 E30 M3 Sold [0.00] 1995 BMW M3 Sold [0.00]	Wat happened?

12-16-2011, 11:17 AM	#10
nawtyxes First Lieutenant Drives: Black Sapphire E90 Join Date: Jul 2005 Location: Bowie, MD Posts: 302 iTrader: (0)	This is my last time going there. __________________ 8/23/05 2006 325i Black Sapphire-Terra Interior-Burl Trim-Nav Idrive-Xenon-ZSP-ZPP-wind deflector-chrome exhaust-PDC

12-16-2011, 12:49 PM	#14
E92Monstah E92 OCD Drives: 2008 BMW 328i Coupe Join Date: Feb 2011 Location: Alexandria, VA Posts: 130 iTrader: (2) Garage List 2008 BMW 328i Coupe [0.00]	My cooling fan was running on high, constantly. I took it to Passport and they told me because it was hot outside. After another week of the fan running on high, I brought it back and insisted they look at it. They said they would, but they'd have to keep it all day and I can't have a loaner because I didn't buy from Passport. And he insisted it was running because it was hot outside. I drove directly to BMW of Alexandria, got a loaner, and a they replaced my thermostat. Took about 2 hours from drop-off to pick-up. __________________ 2008 328i Coupe / Jet Black / Black Dakota Leather / 6-Speed ((SOLD)) 2012 Mercedes Benz C300 Sport 4Matic / 7-Speed Auto / Palladium Silver / Black Leather

12-16-2011, 01:39 PM	#15
kokopuffs405 Yup Drives: 2013 M33333333333 Join Date: Apr 2010 Location: Maryland Posts: 509 iTrader: (6) Garage List 2013 BMW [0.00]	Wow, VOB/Tischer always gives loaners, enterprise loaners =) __________________ Oh hello

12-16-2011, 01:43 PM	#16
utfenix335i Lieutenant Colonel Drives: 2007 E92 335i TiAg/Blk\|ZSP Join Date: Jun 2010 Location: Rockville, MD Posts: 1,885 iTrader: (11) Garage List 2007 BMW 335i [5.00]	Wow. that... blows... I'd definitely write to BMW and tell them what's up. I doubt it'll do much good but at least you can go on record saying that their inability to fix the problem the first time has caused you to spend exceedingly more money on the car. VOB gives 2 days free... 2 days != $800... Insurance claim it?

12-16-2011, 03:34 PM	#18
nawtyxes First Lieutenant Drives: Black Sapphire E90 Join Date: Jul 2005 Location: Bowie, MD Posts: 302 iTrader: (0)	i called BMW USA and filed a complaint with dealership and their practices Water Pump Fuel Pump CCC replaced twice passenger seat replaced CAS Unit Replaced Battery and associated harnesses and wiring replaced Clutch replaced twice Starter replaced three times O-Ring replaced __________________ 8/23/05 2006 325i Black Sapphire-Terra Interior-Burl Trim-Nav Idrive-Xenon-ZSP-ZPP-wind deflector-chrome exhaust-PDC

12-17-2011, 09:33 AM	#19
ceb NHTSA Nazi Drives: 335ix Join Date: Aug 2009 Location: MD Posts: 1,975 iTrader: (1)	Passport is undeniably the worst dealership out there. The SA's flat out lie and the techs do a mediocre (at best) job. VOB is a dealership to watch. I suspect that their repair facility will improve dramatically in the near future - once Euro Motorcars completes the takeover.

12-17-2011, 02:04 PM	#20
lito Lieutenant Colonel Drives: CL9, E92 Join Date: May 2009 Location: DC metro Posts: 1,587 iTrader: (3)	wow! bought my car there, but never brought her there for any services.

12-19-2011, 10:31 AM	#21
jsublime Lieutenant Drives: 135i DCT Join Date: Jan 2009 Location: NoVa Posts: 410 iTrader: (0)	Whoa, sorry you had issues. This story could be about any dealership though, I had bad experiences at Sterling and Alexandria, now I only go to passport and they always do a good job and always give me a loaner - so YMMV. __________________

12-19-2011, 10:42 AM	#22
nawtyxes First Lieutenant Drives: Black Sapphire E90 Join Date: Jul 2005 Location: Bowie, MD Posts: 302 iTrader: (0)	its called repeat offenses __________________ 8/23/05 2006 325i Black Sapphire-Terra Interior-Burl Trim-Nav Idrive-Xenon-ZSP-ZPP-wind deflector-chrome exhaust-PDC

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