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      04-23-2007, 06:42 PM   #1
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Drives: 325i B. Red/Terra
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Roseville, CA BMW services isn't that great

Considering that they're the only bmw services in the sacramento region, I would think their services would be better. I just had my 1st e90 service at 18k a few days ago and I didn't feel that happy. My appointment was on the weekend so I expected busy and lots of SA people running around. I found 2 SA working and there with a line forming in the early morning. I had to wait a bit just to get to them. Since I had an appointment, it wasn't that bad to go through the document. When he was almost done with them, I asked him how long the service would take and he replied 3-4 hours. Then he was about to give me the paper to sign and I asked him if I get a car. He said ok, then called up Hertz rental to pick me up. I would think that high class car would get good services and the loaner would be in high class also, instead I got this cheap american car to drive around. I wouldn't complain if there were other bmw services within the area, but they were the only one. Next time I'll probably take it to the bay area which is about 2 hours drive.

I've had Mercedes services before and man they're HIGH class all the way from services to loaner.

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      04-24-2007, 02:06 AM   #2
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Drives: 2006 330i & 2010 535i
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I brought my wifes 325i in for the 30k maintenance service at East Bay BMW in Pleasanton and this is what they gave me I can't complain because it was a free loaner
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      06-21-2007, 12:32 PM   #3
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Neillo BMW does service, they are off of fulton Ave. in Sacramento. There is also a BMW center going up in Elk Grove soon too. There are other choices in the Sacramento region, Neillo offers BMW loaners but its around a 1-2 week in advance reserve time to get one.
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