E90Post
 


VIBE Motorsports
 
BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > European Auto Source (EAS) - 3 Months and Still No Order



Reply
 
Thread Tools Search this Thread
      02-25-2012, 03:18 PM   #1
bimmertt
Lieutenant Colonel
bimmertt's Avatar
27
Rep
1,677
Posts

 
Drives: 2007 e92 335i
Join Date: Nov 2008
Location: Earth

iTrader: (7)

Thumbs down European Auto Source (EAS) - 3 Months and Still No Order

EAS was running a Black Friday special on their Redline products. I received an e-mail from them advertising this special on 11/23/2011 at 7:27PM. I placed my order that same night around 8:53PM. My order consisted of 2 quarts of D4 Synthetic Automatic Transmission Fluid and 2 quarts of 75W90 Synthetic Gear Oil...not a very big order.

After a month goes by, I notice that I still haven't received my order so I contact EAS for a status update. This is what I receive:

Quote:
I apologize for the delay on your order. During the Black Friday sale there was a massive influx of Redline orders.

We are waiting on another shipment of Redline which should arrive to us either tomorrow or early next week at which point your order will be shipped.
I'm a very patient guy so that response was fine with me. I was a little confused though because I literally placed my order a couple hours after I received their advertisement so this had me wondering if my order was shoved to the end of the pack.

So ANOTHER month goes by and there is still no order received. I send another request for a status update and this is what I get:

Quote:
We've experienced a back order with some of the redline products. Your order should be shipping out within the next few days.
So now it has been over three months since I placed my order and I still have not received it. This experience has left a very sour taste in my mouth. I believe I am a fair and patient person. IMO, this just seems unacceptable and unreasonable. I've heard good things about this vendor on here but I can't say I have had a positive experience.
Appreciate 0
      02-25-2012, 03:24 PM   #2
SMOKE EM IF U GOT EM!!
Major
SMOKE EM IF U GOT EM!!'s Avatar
United_States
20
Rep
1,332
Posts

 
Drives: 06 E90 330, 15 AY F82 M4TMFW
Join Date: Feb 2006
Location: L.I, NY

iTrader: (1)

Garage List
2006 330i SPORT  [5.00]
Sounds like a very fair and reasonable review of the vendor and the issue you had. Hopefully after this they will come through w the product or some answers. I'm assuming you were charged for the order, or not until it shipped?
__________________



LIVE FAST..DRIVE FASTER!!
Appreciate 0
      02-25-2012, 03:30 PM   #3
bimmertt
Lieutenant Colonel
bimmertt's Avatar
27
Rep
1,677
Posts

 
Drives: 2007 e92 335i
Join Date: Nov 2008
Location: Earth

iTrader: (7)

Quote:
Originally Posted by SMOKE EM IF U GOT EM!! View Post
Sounds like a very fair and reasonable review of the vendor and the issue you had. Hopefully after this they will come through w the product or some answers. I'm assuming you were charged for the order, or not until it shipped?
I hope so too. I was charged in November.
Appreciate 0
      02-25-2012, 03:32 PM   #4
SMOKE EM IF U GOT EM!!
Major
SMOKE EM IF U GOT EM!!'s Avatar
United_States
20
Rep
1,332
Posts

 
Drives: 06 E90 330, 15 AY F82 M4TMFW
Join Date: Feb 2006
Location: L.I, NY

iTrader: (1)

Garage List
2006 330i SPORT  [5.00]
Quote:
Originally Posted by bimmertt View Post
I hope so too. I was charged in November.
Wow. Then that's ridiculous. I know it's not a lot of money, but still. They should've refunded it after the first "backorder" issue and agreed to lock you in on the price when the product became available again.
__________________



LIVE FAST..DRIVE FASTER!!
Appreciate 0
      02-25-2012, 05:14 PM   #5
skinrock
Agent Smith
skinrock's Avatar
46
Rep
2,860
Posts

 
Drives: 2013 Fusion AWD
Join Date: Jan 2011
Location: The Matrix

iTrader: (9)

Garage List
2007 335i  [3.45]
Have you actually asked for a refund or just status updates? It sucks, but they obviously can't ship items that are backordered. Now, if you asked for a refund and they didn't reply or said no, that would be one thing, but it seems like you only asked for status updates.
Appreciate 0
      02-27-2012, 12:25 PM   #6
bimmertt
Lieutenant Colonel
bimmertt's Avatar
27
Rep
1,677
Posts

 
Drives: 2007 e92 335i
Join Date: Nov 2008
Location: Earth

iTrader: (7)

Quote:
Originally Posted by skinrock View Post
Have you actually asked for a refund or just status updates? It sucks, but they obviously can't ship items that are backordered. Now, if you asked for a refund and they didn't reply or said no, that would be one thing, but it seems like you only asked for status updates.
Yes, I asked for status updates. If you actually read what they replied with, you would understand my problem here.
Appreciate 0
      02-27-2012, 05:33 PM   #7
rayguy24
the mod bug is crawling in my brain
rayguy24's Avatar
United_States
14
Rep
576
Posts

 
Drives: e90 tiag aka "luna"
Join Date: May 2010
Location: SoCAL

iTrader: (15)

Bad business practice!
Appreciate 0
      02-27-2012, 06:45 PM   #8
Cuba
Cuba
Cuba's Avatar
United_States
35
Rep
1,604
Posts

 
Drives: 07 328xi
Join Date: Jul 2010
Location: PA

iTrader: (11)

they should have stocked up before the sale.
__________________
07 328xi Monaco Blue|Premium|Cold|Navi|CA|LLumar|Mtec|DDM|aFe|Ambe r-Gone|Rear Fogs|Bimmian|PY-Speed|OEM|e92-lighting|V1|BavAuto|Weisslicht|Cyba|Beyern|Falken| Sonic Tuning|ECS Tuning|JL Audio|Rockford Fosgate
Appreciate 0
      02-27-2012, 07:13 PM   #9
tom @ eas
BimmerPost Supporting Vendor
tom @ eas's Avatar
United_States
329
Rep
10,632
Posts


 
Drives: BMW
Join Date: Nov 2005
Location: Anaheim, CA

iTrader: (13)

Garage List
Quote:
Originally Posted by Cuba View Post
they should have stocked up before the sale.
That was the point, to clear the shelves from old inventory. Seemed to work a little too well.

Geoffrey, I apologize this happened - I was not aware of this situation until seeing your thread. I have already made arrangements through one of our associates in your area to have your order shipped through their facility, you should be receiving it within the next 1-3 days.

If you have any questions, please call or email me directly.
__________________
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 07:20 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST