European Auto Source (EAS) - 3 Months and Still No Order - BMW 3-Series (E90 E92) Forum

bimmertt · 02-25-2012, 03:18 PM

EAS was running a Black Friday special on their Redline products. I received an e-mail from them advertising this special on 11/23/2011 at 7:27PM. I placed my order that same night around 8:53PM. My order consisted of 2 quarts of D4 Synthetic Automatic Transmission Fluid and 2 quarts of 75W90 Synthetic Gear Oil...not a very big order.

After a month goes by, I notice that I still haven't received my order so I contact EAS for a status update. This is what I receive:

Quote:

I apologize for the delay on your order. During the Black Friday sale there was a massive influx of Redline orders.

We are waiting on another shipment of Redline which should arrive to us either tomorrow or early next week at which point your order will be shipped.

I'm a very patient guy so that response was fine with me. I was a little confused though because I literally placed my order a couple hours after I received their advertisement so this had me wondering if my order was shoved to the end of the pack.

So ANOTHER month goes by and there is still no order received. I send another request for a status update and this is what I get:

Quote:

We've experienced a back order with some of the redline products. Your order should be shipping out within the next few days.

So now it has been over three months since I placed my order and I still have not received it. This experience has left a very sour taste in my mouth. I believe I am a fair and patient person. IMO, this just seems unacceptable and unreasonable. I've heard good things about this vendor on here but I can't say I have had a positive experience.

SMOKE EM IF U GOT EM!! · 02-25-2012, 03:24 PM

Sounds like a very fair and reasonable review of the vendor and the issue you had. Hopefully after this they will come through w the product or some answers. I'm assuming you were charged for the order, or not until it shipped?

bimmertt · 02-25-2012, 03:30 PM

Quote:

Originally Posted by SMOKE EM IF U GOT EM!!

Sounds like a very fair and reasonable review of the vendor and the issue you had. Hopefully after this they will come through w the product or some answers. I'm assuming you were charged for the order, or not until it shipped?

I hope so too. I was charged in November.

SMOKE EM IF U GOT EM!! · 02-25-2012, 03:32 PM

Quote:

Originally Posted by bimmertt

I hope so too. I was charged in November.

Wow. Then that's ridiculous. I know it's not a lot of money, but still. They should've refunded it after the first "backorder" issue and agreed to lock you in on the price when the product became available again.

skinrock · 02-25-2012, 05:14 PM

Have you actually asked for a refund or just status updates? It sucks, but they obviously can't ship items that are backordered. Now, if you asked for a refund and they didn't reply or said no, that would be one thing, but it seems like you only asked for status updates.

bimmertt · 02-27-2012, 12:25 PM

Quote:

Originally Posted by skinrock

Have you actually asked for a refund or just status updates? It sucks, but they obviously can't ship items that are backordered. Now, if you asked for a refund and they didn't reply or said no, that would be one thing, but it seems like you only asked for status updates.

Yes, I asked for status updates. If you actually read what they replied with, you would understand my problem here.

rayguy24 · 02-27-2012, 05:33 PM

Bad business practice!

Cuba · 02-27-2012, 06:45 PM

they should have stocked up before the sale.

tom @ eas · 02-27-2012, 07:13 PM

Quote:

Originally Posted by Cuba

they should have stocked up before the sale.

That was the point, to clear the shelves from old inventory. Seemed to work a little too well.

Geoffrey, I apologize this happened - I was not aware of this situation until seeing your thread. I have already made arrangements through one of our associates in your area to have your order shipped through their facility, you should be receiving it within the next 1-3 days.

If you have any questions, please call or email me directly.

02-25-2012, 03:24 PM	#2
SMOKE EM IF U GOT EM!! Major Drives: 06 E90 330, '11 F10 535 xdrive Join Date: Feb 2006 Location: NASSAU NY Posts: 1,190 iTrader: (1) Garage List 2006 330i SPORT [5.00]	Sounds like a very fair and reasonable review of the vendor and the issue you had. Hopefully after this they will come through w the product or some answers. I'm assuming you were charged for the order, or not until it shipped? __________________ LIVE FAST..DRIVE FASTER!!

02-27-2012, 06:45 PM	#8
Cuba Cuba Drives: 07 328xi Join Date: Jul 2010 Location: PA Posts: 1,507 iTrader: (9)	they should have stocked up before the sale. __________________ 07 328xi Monaco Blue\|Premium\|Cold\|Navi\|CA\|LLumar\|Mtec\|DDM\|aFe\|Ambe r-Gone\|Rear Fogs\|Bimmian\|PY-Speed\|OEM\|e92-lighting\|V1\|BavAuto\|Weisslicht\|Cyba\|Beyern\|Falken\| Sonic Tuning\|ECS Tuning\|JL Audio\|Rockford Fosgate

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02-25-2012, 05:14 PM	#5
skinrock Agent Smith Drives: 2013 Fusion AWD Join Date: Jan 2011 Location: The Matrix Posts: 2,852 iTrader: (9) Garage List 2007 335i [3.45]	Have you actually asked for a refund or just status updates? It sucks, but they obviously can't ship items that are backordered. Now, if you asked for a refund and they didn't reply or said no, that would be one thing, but it seems like you only asked for status updates.

02-27-2012, 05:33 PM	#7
rayguy24 the mod bug is crawling in my brain Drives: e90 tiag aka "luna" Join Date: May 2010 Location: SoCAL Posts: 563 iTrader: (15)	Bad business practice!