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      06-06-2007, 03:27 PM   #1
JohnC602
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Service Problem...

My car is due for service and I just moved to Atlanta so I haven't taken it to any particular dealer yet. I called Nalley BMW last week and was transfered to a Service advisor's desk and left a Voicemail with my phone # for the Service advisor to call me back. My call was never returned. I tried the online submission form for service a few days ago and was never contacted. Call back today, get the receptionist, she says all service advisors are busy and I leave my name and number again, telling her i'm upset my call has not been returned. I am have heard this is the best dealer for service in the Atlanta area. Is this the kind of service I should expect? Anyone have any advice?

Thanks,

JohnC
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      06-06-2007, 03:42 PM   #2
irowharderthanyou
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Not that I have any experience with Atlanta dealers, but I have heard many times in this forum that BMW of South Atlanta is excellent. Maybe some other members can comment on this?
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      06-06-2007, 05:07 PM   #3
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Quote:
Originally Posted by JohnC602 View Post
My car is due for service and I just moved to Atlanta so I haven't taken it to any particular dealer yet. I called Nalley BMW last week and was transfered to a Service advisor's desk and left a Voicemail with my phone # for the Service advisor to call me back. My call was never returned. I tried the online submission form for service a few days ago and was never contacted. Call back today, get the receptionist, she says all service advisors are busy and I leave my name and number again, telling her i'm upset my call has not been returned. I am have heard this is the best dealer for service in the Atlanta area. Is this the kind of service I should expect? Anyone have any advice?

Thanks,

JohnC
Nalley changed management a few months ago. Try South Atlanta.
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      06-06-2007, 05:09 PM   #4
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if its just maintenance service why dont you just go to the dealer and wait on it...
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      06-07-2007, 08:31 AM   #5
JohnC602
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because I need a progman update and from what i hear that takes all day... Not to mention its the principle behind it. I mean, if I they aren't competent enough to call me back, do I really want them working on my car?
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