Surf City Signs Are HORRIBLE :mad0260: - BMW 3-Series (E90 E92) Forum

ironlion27 · 03-09-2012, 08:09 PM

Surf City Signs did a horrible job on my car! I warn ANYBODY in the Southern California area to go somewhere else, anywhere else, to get their car wrapped. They did a horrible job and then gave me the run around to get the issue fixed and then essentially told me to go fuck myself by discontinuing communication about the issue for 3 weeks until they were contacted by my credit card company to dispute the charges for not getting anywhere close to delivering the agreed upon quality. Service rendered was not the quality agreed upon. Many surfaces were not fully covered with the vinyl wrap. Most cases the wrap was not applied all the way to the edge of the surface. In other cases the wrap was lifting up, such as under the door handles. In other cases the vinyl wrap was simply not applied missing big chunks, leaving the previously painted red surface showing. The model numbers on the back of my car were carelessly covered by the vinyl, they are to be worked around the same way the car's emblem was worked around. I have posted pictures of the shitty job they did at http://spasticexistentialism.com/?p=206

Coding@DetailAddict · 03-09-2012, 08:28 PM

Wow. Worst job EVER.

Boltzz · 03-09-2012, 08:53 PM

Wow.. what scumbags..

Whorning · 03-09-2012, 08:55 PM

holy crap... how much did they charge you??

ironlion27 · 03-09-2012, 10:19 PM

They Charged me $1700. $850 up front then $850 on delivery. I didn't pay the full $850 when I picked up the car because of all the issues. Only agreed to pay part of it under the understanding that the issues would be fixed. After researching the fixes I found out there really aren't any good fixes to a poor initial application other than strip it and start over from scratch.

I think a refund is totally deserved, what do you guys think? Too much? Too little?

FreakinA · 03-09-2012, 11:04 PM

Personally I would be willing to give them another chance. They screwed the pooch the first time, but now EXTRA attention to detail will be paid. And I would expect them to do it for ~1000 now for the hassle.

efdiesel3s · 03-09-2012, 11:30 PM

Full Refund 100%. Since you paid with credit card and documented the incident your credit card company will refund you the money, especially after they see those pictures of the trunk. It doesnt matter if they take extra attention to detail that install is straight garbage no skills what so ever. You should also check the edges because they probably scratched your paint with the razor.

FreakinA · 03-09-2012, 11:41 PM

The way I look at it, if you get a full refund they wasted your time, which= money. I would rather have the manager do the install himself and get the sick matte gray finish, but for considerably less then originally quoted.

ironlion27 · 03-10-2012, 12:52 AM

Do you guys mind if I attribute some of your quotes to your username for my post to put more pressure on the owner for a refund? Thanks.

Analog · 03-10-2012, 04:26 AM

Definitely ask the credit card company to fully reverse the charge.
You should not let the shop touch your car anymore, given their track record.

rdub · 03-10-2012, 11:34 AM

Quote:

Originally Posted by Analog

Definitely ask the credit card company to fully reverse the charge.
You should not let the shop touch your car anymore, given their track record.

+1000000

Hisam135i · 03-10-2012, 01:03 PM

thats horrible!

Q4P · 03-10-2012, 09:25 PM

the doors are by far the funniest part... that red line is just absurd.

EYE4SPEED · 03-11-2012, 10:51 AM

It reminds of Time Attack wheels - black with a red pin stripe. Hope everything works out for you. Would be nice to order the car from the factory in a matte paint.

ironlion27 · 03-15-2012, 01:41 PM

True that! Matte Grey straight from the factory= WET DREAM!

inandout · 03-15-2012, 02:40 PM

1700 seems cheap to begin with.
Is that how much full wraps cost nowadays?
I thought a quality job was around 3000.

e92ben · 03-23-2012, 04:37 PM

That's what you get for wrapping a crimson car! Lol jk man I woulda snapped if I were you that's horrible

yakev724 · 03-23-2012, 09:02 PM

Pull up some edges to make sure they didn't lay some deep scratches into your paint when cutting the vinyl.

GmoBmw · 03-24-2012, 01:06 AM

Thats soooooo lazy.. Hope everything turns your way.

Inspired · 03-24-2012, 02:46 AM

Quote:

Originally Posted by inandout

1700 seems cheap to begin with.
Is that how much full wraps cost nowadays?
I thought a quality job was around 3000.

You get what you pay for. I thought everyone already knew that..

skatenc123 · 03-27-2012, 02:33 AM

wow

03-09-2012, 08:09 PM	#1
ironlion27 New Member Drives: 2009 335I Join Date: Dec 2011 Location: SoCal Posts: 5 iTrader: (0)	Surf City Signs Are HORRIBLE :mad0260: Surf City Signs did a horrible job on my car! I warn ANYBODY in the Southern California area to go somewhere else, anywhere else, to get their car wrapped. They did a horrible job and then gave me the run around to get the issue fixed and then essentially told me to go fuck myself by discontinuing communication about the issue for 3 weeks until they were contacted by my credit card company to dispute the charges for not getting anywhere close to delivering the agreed upon quality. Service rendered was not the quality agreed upon. Many surfaces were not fully covered with the vinyl wrap. Most cases the wrap was not applied all the way to the edge of the surface. In other cases the wrap was lifting up, such as under the door handles. In other cases the vinyl wrap was simply not applied missing big chunks, leaving the previously painted red surface showing. The model numbers on the back of my car were carelessly covered by the vinyl, they are to be worked around the same way the car's emblem was worked around. I have posted pictures of the shitty job they did at http://spasticexistentialism.com/?p=206
	Tweet

03-09-2012, 08:28 PM	#2
Coding@DetailAddict BimmerPost Supporting Vendor Drives: 2007 335i E92 (SGM) Join Date: May 2011 Location: 1600 Wyatt Dr. Ste. 16, Santa Clara CA Posts: 3,032 iTrader: (12) Garage List 2007 BMW 335i E92 [3.79]	Wow. Worst job EVER. __________________ █ Click HERE for Info & Pricing █

03-09-2012, 08:53 PM	#3
Boltzz 08 335i Drives: SGM E90 335i Join Date: Jan 2010 Location: Santa Monica / LA Posts: 331 iTrader: (2)	Wow.. what scumbags.. __________________ 08 E90 335i - SGM \|\| Thanks to LTMW / PYSpeed

03-09-2012, 08:55 PM	#4
Whorning Major Drives: AW E90 335i Join Date: May 2011 Location: Santa Monica, CA Posts: 1,249 iTrader: (4) Garage List 2007 BMW E90 335i [3.17]	holy crap... how much did they charge you?? __________________ LCI Rear Conversion \| Custom BBS CH l Karbonwerke CF CSL Trunk l Duke Dynamics Performance Diffuser \| LTBMW Custom Molded Lip \| ST Coilovers \| JB3 PnP

03-09-2012, 10:19 PM	#5
ironlion27 New Member Drives: 2009 335I Join Date: Dec 2011 Location: SoCal Posts: 5 iTrader: (0)	$$$$ They Charged me $1700. $850 up front then $850 on delivery. I didn't pay the full $850 when I picked up the car because of all the issues. Only agreed to pay part of it under the understanding that the issues would be fixed. After researching the fixes I found out there really aren't any good fixes to a poor initial application other than strip it and start over from scratch. I think a refund is totally deserved, what do you guys think? Too much? Too little?

03-09-2012, 11:04 PM	#6
FreakinA Private First Class Drives: 2009 E92 335i Join Date: Feb 2012 Location: Long Beach, CA Posts: 105 iTrader: (0)	Personally I would be willing to give them another chance. They screwed the pooch the first time, but now EXTRA attention to detail will be paid. And I would expect them to do it for ~1000 now for the hassle.

03-09-2012, 11:30 PM	#7
efdiesel3s Halle Berry or Hallelujah Drives: '11 335d, '93 fd3s, '90 e30 m3 Join Date: Feb 2010 Location: Los Angeles Posts: 57 iTrader: (0)	Full Refund 100%. Since you paid with credit card and documented the incident your credit card company will refund you the money, especially after they see those pictures of the trunk. It doesnt matter if they take extra attention to detail that install is straight garbage no skills what so ever. You should also check the edges because they probably scratched your paint with the razor.

03-09-2012, 11:41 PM	#8
FreakinA Private First Class Drives: 2009 E92 335i Join Date: Feb 2012 Location: Long Beach, CA Posts: 105 iTrader: (0)	The way I look at it, if you get a full refund they wasted your time, which= money. I would rather have the manager do the install himself and get the sick matte gray finish, but for considerably less then originally quoted.

03-10-2012, 12:52 AM	#9
ironlion27 New Member Drives: 2009 335I Join Date: Dec 2011 Location: SoCal Posts: 5 iTrader: (0)	Do you guys mind if I attribute some of your quotes to your username for my post to put more pressure on the owner for a refund? Thanks.

03-10-2012, 04:26 AM	#10
Analog Lieutenant Drives: 06 E90 330i, 12 F10 535 xdrive Join Date: Oct 2006 Location: Santa Clara, CA Posts: 575 iTrader: (20)	Definitely ask the credit card company to fully reverse the charge. You should not let the shop touch your car anymore, given their track record.

03-10-2012, 01:03 PM	#12
Hisam135i Major Drives: 335i Join Date: Dec 2010 Location: Irvine, CA Posts: 1,097 iTrader: (0)	thats horrible! __________________ 2008 Monaco Blue 335i \| Terracotta \| Premium \| Auto \| Comfort Access \| Matte-black Grills \| Carbon Fiber Splitters \| 20% Tint \| 1- point E9x Picture Game \| Staggered 19' VMR V701 \| Legal Disclaimer: My posts on this website cannot be held against me in any issues, such as warranty claims. \|

03-10-2012, 09:25 PM	#13
Q4P Colonel Drives: Too Much Join Date: Apr 2011 Location: World Posts: 2,302 iTrader: (0)	the doors are by far the funniest part... that red line is just absurd. __________________ 2jZ + RB26 + 4G63 + LS9 + N54 =

03-11-2012, 10:51 AM	#14
EYE4SPEED Ex-Quattro Driver Drives: E90 335d M-Sport LCI Join Date: Apr 2010 Location: West Coast... of Michigan Posts: 1,984 iTrader: (21)	It reminds of Time Attack wheels - black with a red pin stripe. Hope everything works out for you. Would be nice to order the car from the factory in a matte paint. __________________ FS: HRE Center Caps http://www.e90post.com/forums/showth...post13972317l] FS: OEM Kidneys http://www.e90post.com/forums/showthread.php?t=783447

03-15-2012, 01:41 PM	#15
ironlion27 New Member Drives: 2009 335I Join Date: Dec 2011 Location: SoCal Posts: 5 iTrader: (0)	True that! Matte Grey straight from the factory= WET DREAM!

03-15-2012, 02:40 PM	#16
inandout Second Lieutenant Drives: 4 Rings Join Date: Feb 2008 Location: USA Posts: 288 iTrader: (0)	1700 seems cheap to begin with. Is that how much full wraps cost nowadays? I thought a quality job was around 3000.

03-23-2012, 04:37 PM	#17
e92ben Major Drives: 2007 335i coupe Join Date: Jul 2011 Location: Kenosha Wi Posts: 1,300 iTrader: (3)	That's what you get for wrapping a crimson car! Lol jk man I woulda snapped if I were you that's horrible __________________ e92 335i.... Jb4 G5 iso, Helix FMIC, RissRacing catless Dp's, Dinan exhaust, BMS dci, BMW performance electronic V2-ebrake-shift boot, full M3 interior swap novillo & speed cloth, H&R coilovers, OZ ultras, M3 front bumper, CF hood & trunk, LCI tails, much more...

03-23-2012, 09:02 PM	#18
yakev724 Brigadier General Drives: 06 330i Join Date: Jul 2010 Location: Long Island Posts: 3,531 iTrader: (48)	Pull up some edges to make sure they didn't lay some deep scratches into your paint when cutting the vinyl.

03-24-2012, 01:06 AM	#19
GmoBmw Captain Drives: 2007 335i Join Date: Dec 2011 Location: California Posts: 638 iTrader: (7)	Thats soooooo lazy.. Hope everything turns your way. __________________ 2007 BMW 335I- JB4 G5,DCI,VRSF DPs,NT555r Drag Radials Daily Driver

03-27-2012, 02:33 AM	#21
skatenc123 Lieutenant Drives: 2007 335i coupe Join Date: Jan 2012 Location: NC Posts: 532 iTrader: (1)	wow

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