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      03-15-2012, 01:16 PM   #1
V8Killer
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Diego@lutz

Just wanted to say Diego has been awesome to deal with. I ordered a AA fmic from him, good communication and fast shipping. When I received my intercooler I was disappointed to find the cool side outlet bent so it looked like a capital D. I took a photo of it and sent him the pic he responded promptly the next morning as it was after hours, letting me know he forwarded it to AA and was waiting on a response. After a few hours he emailed just to let me know that he was working on it and hadn't heard anything yet and would contact ASAP. Later that day he informed me AA was going to email a call tag to ship it back free of charge and get another coming to me as soon as I dropped it off with the shipper. It's in the mail and can't wait again!!! Sorry for the long iPhone story but wanted to try and touch on most of the details.

A big shout out to Diego@lutz and AA for taking care of things as fast as possible without any headaches. I would definitely do business with both of them again. Thank you for making a bad situation right!!
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      03-16-2012, 09:26 AM   #2
Viral@ActiveAutowerke
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Quote:
Originally Posted by V8Killer View Post
Just wanted to say Diego has been awesome to deal with. I ordered a AA fmic from him, good communication and fast shipping. When I received my intercooler I was disappointed to find the cool side outlet bent so it looked like a capital D. I took a photo of it and sent him the pic he responded promptly the next morning as it was after hours, letting me know he forwarded it to AA and was waiting on a response. After a few hours he emailed just to let me know that he was working on it and hadn't heard anything yet and would contact ASAP. Later that day he informed me AA was going to email a call tag to ship it back free of charge and get another coming to me as soon as I dropped it off with the shipper. It's in the mail and can't wait again!!! Sorry for the long iPhone story but wanted to try and touch on most of the details.

A big shout out to Diego@lutz and AA for taking care of things as fast as possible without any headaches. I would definitely do business with both of them again. Thank you for making a bad situation right!!
Awesome Glad to hear that Diego took care of you and gave you the VIP Treatment.

Can't wait to see this beast with the new Intercooler on soon.
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      03-16-2012, 11:40 AM   #3
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Quote:
Originally Posted by V8Killer View Post
Just wanted to say Diego has been awesome to deal with. I ordered a AA fmic from him, good communication and fast shipping. When I received my intercooler I was disappointed to find the cool side outlet bent so it looked like a capital D. I took a photo of it and sent him the pic he responded promptly the next morning as it was after hours, letting me know he forwarded it to AA and was waiting on a response. After a few hours he emailed just to let me know that he was working on it and hadn't heard anything yet and would contact ASAP. Later that day he informed me AA was going to email a call tag to ship it back free of charge and get another coming to me as soon as I dropped it off with the shipper. It's in the mail and can't wait again!!! Sorry for the long iPhone story but wanted to try and touch on most of the details.

A big shout out to Diego@lutz and AA for taking care of things as fast as possible without any headaches. I would definitely do business with both of them again. Thank you for making a bad situation right!!
Quote:
Originally Posted by Viral@ActiveAutowerke View Post
Awesome Glad to hear that Diego took care of you and gave you the VIP Treatment.

Can't wait to see this beast with the new Intercooler on soon.
Michael it was my pleasure to assist you with your purchase and exchange.
As usual dealing with the guys over at Active Autowerke is always a pleasure.
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