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      04-16-2012, 09:57 AM   #1
Oemboy335i
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Moderator please delete thread

Problem is currently being resolved so please delete thread

Last edited by Oemboy335i; 04-16-2012 at 11:45 AM. Reason: Problem currently being resolved
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      04-16-2012, 10:17 AM   #2
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I'm having the same problem!! Over 3 months now w/ the M5 replicas without ///M logos and I've been dealing with Elliot and have not received the logos yet!!
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      04-16-2012, 10:20 AM   #3
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Quote:
Originally Posted by Oemboy335i View Post
I have ordered the V-style aero lip from Elliot a few months ago when my car was in the shop. My car recently just got out and the fitment on the lip is off on both sides. I have talked to Gilbert and Eddie, and was instructed by gilbert to email him the pictures and he would get back to me that same day, then I called a few days later and was instructed by Eddie to email Elliot and that he would get back to me asap which unfortunately has been 3 weeks.

I know **********s have a good reputation for their service which I agree because i have been a returning customer, but I guess this time was different.

Hopefully this will help me
wow I remember talking to you about this. Hopefully they step in and take care of you!!! And continue the customer service this community knows them for.
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      04-16-2012, 10:40 AM   #4
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Thanks again for giving us the opportunity to earn your business! I apologize for any delay in response on Elliott's behalf. We do try our best to help out our customers and I'm sure you've seen that in the vendor feedback section. I'll go ahead and shoot you over a pm so that we can get this issue resolved for you!
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      04-16-2012, 10:43 AM   #5
XenaBimmer
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Quote:
Originally Posted by **********s.com View Post
I apologize for any delay in response on Elliott's behalf. We do try our best to help out our customers and I'm sure you've seen that in the vendor feedback section. I'll go ahead and shoot you over a pm so that we can discuss this privately. Thanks again for giving us the opportunity to earn your business!
So what's the excuse for my 3 month wait?!!
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      04-16-2012, 10:44 AM   #6
Oemboy335i
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Originally Posted by XenaBimmer View Post
I'm having the same problem!! Over 3 months now w/ the M5 replicas without ///M logos and I've been dealing with Elliot and have not received the logos yet!!
Yeah man, I hope all of this gets situated soon...

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Originally Posted by ACEE View Post
wow I remember talking to you about this. Hopefully they step in and take care of you!!! And continue the customer service this community knows them for.
True that, couldn't agree more.
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      04-16-2012, 10:52 AM   #7
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So what's the excuse for my 3 month wait?!!
There is no excuse for the delay and this is something that should have been taken care of immediately. We do work with different manufactures and there are more than one size of the M logo decals available. This is the first time that this is being brought up to my attention as well. I'll shoot you over a PM and we'll get this all figured out!
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      04-16-2012, 11:00 AM   #8
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Quote:
Originally Posted by **********s.com View Post
Thanks again for giving us the opportunity to earn your business! I apologize for any delay in response on Elliott's behalf. We do try our best to help out our customers and I'm sure you've seen that in the vendor feedback section. I'll go ahead and shoot you over a pm so that we can get this issue resolved for you!

Thanks for the quick pm, I have sent you a reply. And probably will contact you soon if it will help
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      04-16-2012, 11:03 AM   #9
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**********s is good. I dealt with Alan last week and seemed very helpful and took care of my needs. Unfortunate that you had this issue
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      04-16-2012, 11:07 AM   #10
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Even though i am out of the office due to a personal family death, i will work with Alan to get these two issues resolved. In regards to the fitment, i will get the pics you sent over to the supplier and we can get a replacement set up for you at once. In regards to the M Stickers, i have been dealing with getting a set from the supplier since we last spoke. I have never forgotten nor tried to put it off. We will get these matters resolved.
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      04-16-2012, 11:12 AM   #11
XenaBimmer
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Quote:
Originally Posted by **********s View Post
Even though i am out of the office due to a personal family death, i will work with Alan to get these two issues resolved. In regards to the fitment, i will get the pics you sent over to the supplier and we can get a replacement set up for you at once. In regards to the M Stickers, i have been dealing with getting a set from the supplier since we last spoke. I have never forgotten nor tried to put it off. We will get these matters resolved.
Updates are needed though, you can't leave a customer hanging for so long
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      04-16-2012, 11:26 AM   #12
Oemboy335i
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Quote:
Originally Posted by **********s View Post
Even though i am out of the office due to a personal family death, i will work with Alan to get these two issues resolved. In regards to the fitment, i will get the pics you sent over to the supplier and we can get a replacement set up for you at once. In regards to the M Stickers, i have been dealing with getting a set from the supplier since we last spoke. I have never forgotten nor tried to put it off. We will get these matters resolved.
Sorry for your loss, I didn't intend on being a burden to you, I just needed help. I hope we can get everything situated.
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