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      04-06-2012, 11:19 AM   #1
Johnny D
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2006 BMW 325i  [4.58]
Unhappy European Auto Source

Complaint: Bad to none on the communication level. They seem nice on the phone, but I had to always initiate communication.


3/15/12
Ordered a set of Cool Carbon brake pads for my vehicle.

3/22/12
Pads arrived

3/24/12
Brake install
Turned rotors $70 (4 rotors)
Front pads do not fit. Cross reference parts to find I was sent z4 front brakes.
I understand mistakes happen.
Put fresh rotors with shot stock pads back on.

3/25/12
Send email to two EAS employees

3/26/12
Call EAS.
Informed they forwarded my email to RMA employee
Received reply to email with instructions at 4:30pm PST
Reply back to email asking if anything could be done for express shipping. (shipping provided was ground)
My reason for the request was 4 days shipping to EAS, time for them to process, and 4 days back to me. 8+ days on shot pads and fresh rotors = possible additional $35 to turn rotors again and driving on bad pads I felt unsafe.

3/28/12
Call EAS because of no reply to email request for expedited shipping
Was told as soon as they see the return label in transit they would ship replacement pads. I agreed, sounded like a good option.
Shipped pads back to EAS
Emailed RMA person to let them know they were shipped

4/2/12
Receive shipping notification from UPS

4/4/12
Returned pads delivered

4/6/12
Tracking for pads still only showing label created and not shipped.
Call EAS informed that the pads I was to get were "allocated" to another order and they are waiting on pads to fill my order. Told they would expedite shipping on my order once they arrive. Why was I not called?
Request refund
EAS is to email me an RMA for the rear pads (still new in box unopened)
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      04-06-2012, 11:58 AM   #2
david @ eas
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Justin, I apologize that we were not able to have these pads reach you as quickly as we would have liked. Regretably, due to a miscommunication with our warehouse, I was not informed that the pads had not shipped due to a recent lack of stock. An email containing RMA instructions and a return shipping label has already been sent. Please feel free to contact us directly via email or phone if you should have any further questions or concerns.
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      04-06-2012, 12:08 PM   #3
///M3NACE
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These vendors never call.
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      04-06-2012, 12:11 PM   #4
Johnny D
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2006 BMW 325i  [4.58]
Quote:
Originally Posted by jon @ eas View Post
Justin, I apologize that we were not able to have these pads reach you as quickly as we would have liked. Regretably, due to a miscommunication with our warehouse, I was not informed that the pads had not shipped due to a recent lack of stock. An email containing RMA instructions and a return shipping label has already been sent. Please feel free to contact us directly via email or phone if you should have any further questions or concerns.
Jon, I have no hard feelings. I appreciated the professionalism you guys had on the phone. I just wish, like you said, there was some better communication between all parties.
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      04-09-2012, 10:29 AM   #5
skinrock
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Originally Posted by ihsanshaik View Post
These vendors never call.
Really? Because Jon @ EAS just called me a week ago to politely inform me that my product was on backorder and asked if I wanted to downgrade my shipping since it wouldn't ship out soon anyways.
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