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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > TERRIBLE service from **********s!! (resolved)



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      04-16-2012, 11:02 AM   #1
XenaBimmer
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TERRIBLE service from **********s!! (resolved)

*****Issue has been resolved*******
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(His) 2014 BMW 328i Sportline--Arctic White/Black, 8 speed
tinted windows, clear front reflectors, black kidney grills & whiskers, Carbon Fiber: mirrors, shark fin, window pillars, front splitters, lip spoiler, BMS stage 1, Injen cai
(Hers) 2014 BMW 320i--Black Sapphire Metallic/Black, 8 speed
tinted windows, smoked front reflectors, BMS stage 1

Last edited by XenaBimmer; 04-17-2012 at 07:37 AM.
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      04-16-2012, 11:02 AM   #2
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Did you try to call them?
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      04-16-2012, 11:04 AM   #3
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I have emailed the main customer service address, and have been in contact with Elliot on numerous occasions. So yes, I've contacted them over and over.
I'm typically a patient guy, but this is rediculous
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(His) 2014 BMW 328i Sportline--Arctic White/Black, 8 speed
tinted windows, clear front reflectors, black kidney grills & whiskers, Carbon Fiber: mirrors, shark fin, window pillars, front splitters, lip spoiler, BMS stage 1, Injen cai
(Hers) 2014 BMW 320i--Black Sapphire Metallic/Black, 8 speed
tinted windows, smoked front reflectors, BMS stage 1
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      04-16-2012, 11:10 AM   #4
asado111
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I asked if you CALLED them, you said e-mail. Try calling them?
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      04-16-2012, 11:11 AM   #5
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Quote:
Originally Posted by asado111 View Post
I asked if you CALLED them, you said e-mail. Try calling them?
All previous communication has been via email, so that's not the problem. I just keep on getting reply after reply saying they will be sent out soon and they never are
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(His) 2014 BMW 328i Sportline--Arctic White/Black, 8 speed
tinted windows, clear front reflectors, black kidney grills & whiskers, Carbon Fiber: mirrors, shark fin, window pillars, front splitters, lip spoiler, BMS stage 1, Injen cai
(Hers) 2014 BMW 320i--Black Sapphire Metallic/Black, 8 speed
tinted windows, smoked front reflectors, BMS stage 1
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      04-16-2012, 11:17 AM   #6
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Quote:
Originally Posted by XenaBimmer View Post
I ordered my 20" M5 replica style wheels from **********s 3 months ago and had initial great service. The problem was that the ///M logos fell off of all 4 wheels within a couple days, so I promptly emailed Elliot back at **********s for a solution.

Well, 3 months later, and I STILL do not have the correct ///M logos!! I have contacted them OVER AND OVER over the past few months and have not received the proper logos yet! They sent me a set about a month ago, but they are to big and do not fit these wheels so they are useless.

HORRIBLE CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!:m ad0259:
I found your problem.
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      04-16-2012, 11:17 AM   #7
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Quote:
Originally Posted by XenaBimmer View Post
All previous communication has been via email, so that's not the problem. I just keep on getting reply after reply saying they will be sent out soon and they never are
There is a difference between a phone ringing and someone actually checking their emails. FFS, Call.
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      04-16-2012, 11:20 AM   #8
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I was instructed to communicate via email when calling, so I'm not going to waste my time calling every few days with no help
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(His) 2014 BMW 328i Sportline--Arctic White/Black, 8 speed
tinted windows, clear front reflectors, black kidney grills & whiskers, Carbon Fiber: mirrors, shark fin, window pillars, front splitters, lip spoiler, BMS stage 1, Injen cai
(Hers) 2014 BMW 320i--Black Sapphire Metallic/Black, 8 speed
tinted windows, smoked front reflectors, BMS stage 1
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      04-16-2012, 11:23 AM   #9
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Quote:
Originally Posted by XenaBimmer View Post
I was instructed to communicate via email when calling, so I'm not going to waste my time calling every few days with no help
a lot of vendors want email only. HPB has a number on there site and i swear its in an empty office lol. i have tried calling them a million times, NEVER answered.
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      04-16-2012, 11:25 AM   #10
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Can't you just buy a set for a few bucks on eBay? You're wasting more time and energy than required to just buy a replacement set and stick on your wheels.
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      04-16-2012, 11:26 AM   #11
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Quote:
Originally Posted by yakev724 View Post
Can't you just buy a set for a few bucks on eBay? You're wasting more time and energy than required to just buy a replacement set and stick on your wheels.
I paid extra for them with the wheels so no, I'm not just giving up on it
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(His) 2014 BMW 328i Sportline--Arctic White/Black, 8 speed
tinted windows, clear front reflectors, black kidney grills & whiskers, Carbon Fiber: mirrors, shark fin, window pillars, front splitters, lip spoiler, BMS stage 1, Injen cai
(Hers) 2014 BMW 320i--Black Sapphire Metallic/Black, 8 speed
tinted windows, smoked front reflectors, BMS stage 1
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      04-16-2012, 11:27 AM   #12
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Man im right there with you I would be livid too...This makes me NEVER want to business with them!
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      04-16-2012, 11:31 AM   #13
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so you're mad because of stickers?
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      04-16-2012, 11:34 AM   #14
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Quote:
Originally Posted by XenaBimmer View Post
I was instructed to communicate via email when calling, so I'm not going to waste my time calling every few days with no help

You were also instructed that the wheel caps would be shipped out soon, were they? No, so FFS, CALL! It makes a difference! I called mod bargain when I needed assistance with something, it took me 5mins to fix over phone rather than sending e-mails and waiting 5 minutes for a reply!
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      04-16-2012, 11:34 AM   #15
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Quote:
Originally Posted by ejazbmw View Post
so you're mad because of stickers?
Correct, which is a product that I purchased and have not properly received

KEEP OFFTOPIC COMMENTS TO YOURSELVES
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(His) 2014 BMW 328i Sportline--Arctic White/Black, 8 speed
tinted windows, clear front reflectors, black kidney grills & whiskers, Carbon Fiber: mirrors, shark fin, window pillars, front splitters, lip spoiler, BMS stage 1, Injen cai
(Hers) 2014 BMW 320i--Black Sapphire Metallic/Black, 8 speed
tinted windows, smoked front reflectors, BMS stage 1
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      04-16-2012, 11:37 AM   #16
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Quote:
Originally Posted by asado111 View Post
You were also instructed that the wheel caps would be shipped out soon, were they? No, so FFS, CALL! It makes a difference! I called mod bargain when I needed assistance with something, it took me 5mins to fix over phone rather than sending e-mails and waiting 5 minutes for a reply!
What wheel caps? You have this confused with someone else

The mode of communication does not matter here, the obvious problem is bad customer service after 3 MONTHS when I've been using their preferred method of communication!
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(His) 2014 BMW 328i Sportline--Arctic White/Black, 8 speed
tinted windows, clear front reflectors, black kidney grills & whiskers, Carbon Fiber: mirrors, shark fin, window pillars, front splitters, lip spoiler, BMS stage 1, Injen cai
(Hers) 2014 BMW 320i--Black Sapphire Metallic/Black, 8 speed
tinted windows, smoked front reflectors, BMS stage 1
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      04-16-2012, 11:41 AM   #17
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good luck
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      04-16-2012, 11:53 AM   #18
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**********s will most likely see this and your problems should be fixed asap. sort of unfortunate that it had to come to this but no one should blame you or refute your actions. id be pretty upset myself especially if i paid extra.

And to those that say to call them, I personally wouldve done so. BUT he isnt obligated to. **********s provides both their number and email, as a customer, he could choose one or the other as means of communication but as a vendor that doesnt excuse **********s for neglecting either or.
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      04-16-2012, 12:02 PM   #19
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There is no excuse for the delay and this is something that should have been taken care of immediately. Like I have already mentioned in my previous thread, this is the first time that I am personally hearing about this issue and I will do my best to get this taken care of promptly. Thanks again for giving us the opportunity to earn your business and we'll definitely make things right!
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      04-16-2012, 01:51 PM   #20
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Sometimes a PM to a sponsor on this forum works wonders. Speaking from experience. Just saying.
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      04-16-2012, 03:16 PM   #21
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Quote:
Originally Posted by **********s.com View Post
Like I have already mentioned in my previous thread, this is the first time that I am personally hearing about this issue and I will do my best to get this taken care of promptly.
Given the circumstances, a better gesture would have been to take care of the problem before you posted. Not sure the OP wants to keep hearing excuses why it didn't get done and that someone new is going to now try his best to get it taken care of promptly.

Your comment "this is the first time I am personally hearing about this issue" is not only an excuse, but if you really are the person who can get it done, a sad reflection on your company of a lack of awareness of what other employees are up to.

Hope next time you post the problem is resolved. Have a great day.
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      04-16-2012, 03:22 PM   #22
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stop emailing and just call. i deal with alan he is very nice and willing to help you.
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