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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > How I killed Nickel and Dimeing with the Survey!



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      04-16-2006, 11:14 PM   #1
goIrish
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How I killed Nickel and Dimeing with the Survey!

So I'm glad I read on this message board how important it is to the dealerships to get nothing but 5's on the customer satisfaction survey's.

I didn't really think to even broach the subject about floormats being included as I've read most people on here seem to get them free without having to even mention it.

After I signed all the paperwork and was waiting for the car to get out of detailing, my SA tells me as I'm looking in their 'BMW Lifestyle Shop' that , "Ya know, floormats aren't included so that's something you may want to think about."

I reply with, "That's something I think might get you a 4 on the survey." He says, "Ah, I see" and comes back two minutes later and lets me know they're including the cloth floormats, all season rubber mats, BMW sweatshirt, leather cleaner, beanie and window tint.

I never expected to get anything more than the floormats out of my "threat" but I figured I'd let everyone know who may fall into the floormat trap.

-------------------------------------------
25 Mar06 - Signed deal on unsold inbound car
27 Mar06 - Arrived at Port Hueneme
10 Apr06 - Left VPC
15 Apr06 - Took Delivery

'06 SG/BLK/PREM/XENON/SIRIUS

Last edited by goIrish; 04-16-2006 at 11:58 PM.
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      04-17-2006, 01:23 AM   #2
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Marketman, where are you when a comment like this one shows up on the board?
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      04-17-2006, 07:01 PM   #3
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Sweet !

Way to go !

I'm sure you will follow up on that promise for the 5's !!!

You must have looked at him mean for him to piss hisself like that !

Hope you are enjoying your car ..... !!! Good luck !
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      04-17-2006, 07:04 PM   #4
puck724
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lol...niiiiice
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      04-17-2006, 07:05 PM   #5
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Pulling that crap out (mats) at the last minute is BS.......
Thats almost a SURE way to get a bad survey........even if the CA didn't deserve it.
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      04-18-2006, 09:56 PM   #6
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Pretty sweet, nice job!
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      05-08-2006, 02:10 AM   #7
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wow, anyone else get so much thrown in last minute by mentioning the survey?
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