Dealer driving your car during service - BMW 3-Series (E90 E92) Forum

Tmaccus · 06-13-2012, 01:26 AM

Hey guys,

Just got my car back from replacing the roof seals on my e93. The odometer in VS odometer out is 5 miles based on the record they provided me. Is this common to drive 5 miles after this type of service?

I'm being overprotective but I don't want any technician to redline my car for 5 miles on a pothole ridden streets of northern NJ.

phazen23 · 06-13-2012, 01:29 AM

Quote:

Originally Posted by Tmaccus

Hey guys,

Just got my car back from replacing the roof seals on my e93. The odometer in VS odometer out is 5 miles based on the record they provided me. Is this common to drive 5 miles after this type of service?

I'm being overprotective but I don't want any technician to redline my car for 5 miles on a pothole ridden streets of northern NJ.

Sounds fairly normal, probably wanted to get up to freeway speeds to test the seals.

S3RI35 · 06-13-2012, 01:49 AM

Quote:

Originally Posted by Tmaccus

Hey guys,

Just got my car back from replacing the roof seals on my e93. The odometer in VS odometer out is 5 miles based on the record they provided me. Is this common to drive 5 miles after this type of service?

I'm being overprotective but I don't want any technician to redline my car for 5 miles on a pothole ridden streets of northern NJ.

Maybe for your case it's normal, but worse things have happened. Click my sig for an example :-)

Tmaccus · 06-13-2012, 01:56 AM

Totaled?!!!! Sheeet.

One dealer bent my rim on the e93 during the same "test drive" and another dealer dented my rim on my e90 while installing tires in a 2-week period.

ChasVS · 06-13-2012, 06:08 AM

Yeah, they all like to take customer's cars out for a joy ride so they can redline them for 5 miles. Get's them repeat customers and more costly repair jobs.

Rydicule · 06-13-2012, 06:53 AM

Fairly normal.

See comment about highway speeds... I actually appreciate it myself. Although, I use New Country BMW in Hartford, and I've never found myself anything but pleased with them.

Tmaccus · 06-13-2012, 06:54 AM

It takes half an hour to go 5 mi in jersey. They would fix the bent but they won't claim responsibility. They said the dent couldn't have came from their lot.

vapore0n · 06-13-2012, 07:15 AM

Maybe they were also checking fluids?
Takes a while for the car to warm up and the oil read out to show something.

Every time Ive gone to the dealer they have done a full checkout of the car. One time I took it for a seal (trunk) and when they returned the car they had done a brake fluid change.

The good thing is that roads near my dealer are perfect

AddictedToBavarian · 06-13-2012, 08:57 AM

What dealer? Bloomfield never drove mine, HOWEVER after I asked them NOT to wash it they drove it to get washed AND scuffed a bit of my freshly painted bumper. They just suck.

... oh and gave me a door ding.

It's like dealing with kids. You have to watch their every move.

Rmk392 · 06-13-2012, 09:00 AM

mine drove my car for 20 miles for an oil change

Sara504 · 06-13-2012, 09:08 AM

Mine drove close to 200 for a 3 week long service.

vapore0n · 06-13-2012, 11:21 AM

Quote:

Originally Posted by AddictedToBavarian

What dealer? Bloomfield never drove mine, HOWEVER after I asked them NOT to wash it they drove it to get washed AND scuffed a bit of my freshly painted bumper. They just suck.

... oh and gave me a door ding.

It's like dealing with kids. You have to watch their every move.

time to change dealers.

My dealer dinged my car while fixing the weatherstrip on the trunk. They repaired it and repaired another ding I had caused by someone at the mall.

I gave them a chance to wash the car and it looked like they used a wet shammy to clean it. Now I just tell them not to wash it.

kbryce · 06-13-2012, 11:32 AM

i got my car back once after a week and the mileage difference was like 700

they said that the key had not been updated in two weeks and then gave me the actual mileage in and out... i thought, well if that's the case why not write that in the first place.. and there's no way i drove 700 miles in two weeks. of course i didn't look at the odometer before i brought it in, so there's no way to prove they drove it.

but i was pissed nonetheless

Tmaccus · 06-13-2012, 01:24 PM

Bridgewater BMW in NJ:
Trip 1) Had my e93 in for convertible seal replacement.
Trip 2) Had to come back to get another convertible seal replacement because the roof still leaked. They made a gash (about 3 inches long) into leather piece next to the seat. Made a dent and had a long (6 inch) road rash on one rim.
Trip 3) They repaced the piece they left a gash in. They repaired the rim and said they were just being nice and wasn't their fault.

Tmaccus · 06-13-2012, 01:29 PM

Oh, and they always put that tacky BRIDGEWATER BMW rear license plate holder everytime. I have a collection of them. I finally told them to not put it on during my last trip.

Rookie83 · 06-13-2012, 03:18 PM

Probably just took it to lunch. Trust me, i work for a dealership. I hear technicians everyday say "hey wanna go to lunch?".... "ya, got a car to drive?". And that is everyday, it doesnt matter if the car is dropped off for an oil change or a longblock. Their logic is based off of "what the customer doesnt know doesnt hurt them". Oh and its not just lunch either, its for naps and random errands as well lol

///Mandy · 06-13-2012, 06:30 PM

That's why you need a hidden camera in your cars for certainty.

John 070 · 06-13-2012, 06:32 PM

I've had it go both ways. last service was the battery, ODO didn't change. I've had nearly 300 miles. And I've had 5-6.

Imho the 5-6 is worrisome, they probably beat the **** out of it going to lunch etc. Like I've said before I cannot stand techs using customers' cars for errands.

John 070 · 06-13-2012, 06:34 PM

Quote:

Originally Posted by Rookie83

Probably just took it to lunch. Trust me, i work for a dealership. I hear technicians everyday say "hey wanna go to lunch?".... "ya, got a car to drive?". And that is everyday, it doesnt matter if the car is dropped off for an oil change or a longblock. Their logic is based off of "what the customer doesnt know doesnt hurt them". Oh and its not just lunch either, its for naps and random errands as well lol

F*** I saw this every day in Arlington, VA. It's astounding nobody calls Fox News who seem to love this stuff.

Kernel Kurtz · 06-13-2012, 06:36 PM

Quote:

Originally Posted by ///Mandy

That's why you need a hidden camera in your cars for certainty.

Or GPS.

Maybe leave a smartphone in the car and track it throughout the day......

John 070 · 06-13-2012, 06:36 PM

Quote:

Originally Posted by kbryce

i got my car back once after a week and the mileage difference was like 700

they said that the key had not been updated in two weeks and then gave me the actual mileage in and out... i thought, well if that's the case why not write that in the first place.. and there's no way i drove 700 miles in two weeks. of course i didn't look at the odometer before i brought it in, so there's no way to prove they drove it.

but i was pissed nonetheless

They did drive it 700 miles. It doesn't happen every day, but sometimes when a car is in for an extended period, it becomes the demo of the week. I honestly think it's s*****, but we BMW owners tend to be captive audiences and lap dogs. The HPFP stuff is all done, but you shoulda seen how many people were just sheep about the issue. No backbone.

mashimarho · 06-13-2012, 06:37 PM

Quote:

Originally Posted by Sara504

Mine drove close to 200 for a 3 week long service.

06-13-2012, 01:26 AM	#1
Tmaccus Private Drives: '06 E90 325i, '08 E93 335i Join Date: Jul 2010 Location: philly/central NJ Posts: 54 iTrader: (0)	Dealer driving your car during service Hey guys, Just got my car back from replacing the roof seals on my e93. The odometer in VS odometer out is 5 miles based on the record they provided me. Is this common to drive 5 miles after this type of service? I'm being overprotective but I don't want any technician to redline my car for 5 miles on a pothole ridden streets of northern NJ. __________________ E93 N54: Jet Black on Black, 6MT, FULLY STOCK. Sports PKG, Premium PKG, etc. E90 N52: Jet Black, AT, H&R Sport springs, Hyper Silver 19" VMR V715 staggered, 3% tint, White SMD fog lights, K&N filter, Premium PKG.
	Tweet

06-13-2012, 01:56 AM	#4
Tmaccus Private Drives: '06 E90 325i, '08 E93 335i Join Date: Jul 2010 Location: philly/central NJ Posts: 54 iTrader: (0)	Totaled?!!!! Sheeet. One dealer bent my rim on the e93 during the same "test drive" and another dealer dented my rim on my e90 while installing tires in a 2-week period. __________________ E93 N54: Jet Black on Black, 6MT, FULLY STOCK. Sports PKG, Premium PKG, etc. E90 N52: Jet Black, AT, H&R Sport springs, Hyper Silver 19" VMR V715 staggered, 3% tint, White SMD fog lights, K&N filter, Premium PKG.

06-13-2012, 06:08 AM	#5
ChasVS Colonel Drives: 2007 E92 335i Join Date: Aug 2009 Location: Central FL Posts: 2,248 iTrader: (9)	Yeah, they all like to take customer's cars out for a joy ride so they can redline them for 5 miles. Get's them repeat customers and more costly repair jobs. __________________ My speeding isn't the problem. It's the Slow Folks ahead of me that cause accidents!

06-13-2012, 06:54 AM	#7
Tmaccus Private Drives: '06 E90 325i, '08 E93 335i Join Date: Jul 2010 Location: philly/central NJ Posts: 54 iTrader: (0)	It takes half an hour to go 5 mi in jersey. They would fix the bent but they won't claim responsibility. They said the dent couldn't have came from their lot. __________________ E93 N54: Jet Black on Black, 6MT, FULLY STOCK. Sports PKG, Premium PKG, etc. E90 N52: Jet Black, AT, H&R Sport springs, Hyper Silver 19" VMR V715 staggered, 3% tint, White SMD fog lights, K&N filter, Premium PKG. Last edited by Tmaccus; 06-13-2012 at 01:27 PM. Reason: spelling

06-13-2012, 09:08 AM	#11
Sara504 ///Miss E92 Drives: 2013 335is Join Date: Aug 2007 Location: California Posts: 17,214 iTrader: (6)	Mine drove close to 200 for a 3 week long service. __________________ 2013 335is-Current 2011 335i -Sold 4/132006 325i-Sold 7/11

06-13-2012, 06:53 AM	#6
Rydicule Private First Class Drives: E90 Join Date: Jun 2010 Location: CT, US Posts: 134 iTrader: (0)	Fairly normal. See comment about highway speeds... I actually appreciate it myself. Although, I use New Country BMW in Hartford, and I've never found myself anything but pleased with them.

06-13-2012, 07:15 AM	#8
vapore0n Second Lieutenant Drives: 2010 335i Join Date: Jul 2011 Location: MA Posts: 290 iTrader: (0)	Maybe they were also checking fluids? Takes a while for the car to warm up and the oil read out to show something. Every time Ive gone to the dealer they have done a full checkout of the car. One time I took it for a seal (trunk) and when they returned the car they had done a brake fluid change. The good thing is that roads near my dealer are perfect

06-13-2012, 08:57 AM	#9
AddictedToBavarian My other ride is a Bianchi Infinito Drives: E92 328xi Join Date: Apr 2011 Location: North Jersey Posts: 2,603 iTrader: (0)	What dealer? Bloomfield never drove mine, HOWEVER after I asked them NOT to wash it they drove it to get washed AND scuffed a bit of my freshly painted bumper. They just suck. ... oh and gave me a door ding. It's like dealing with kids. You have to watch their every move.

06-13-2012, 09:00 AM	#10
Rmk392 First Lieutenant Drives: E92 Join Date: Apr 2012 Location: Philly Posts: 301 iTrader: (0)	mine drove my car for 20 miles for an oil change

06-13-2012, 11:32 AM	#13
kbryce I have to return some video tapes Drives: e92 335i 6mt Join Date: Apr 2011 Location: Albany/NYC Posts: 2,719 iTrader: (0)	i got my car back once after a week and the mileage difference was like 700 they said that the key had not been updated in two weeks and then gave me the actual mileage in and out... i thought, well if that's the case why not write that in the first place.. and there's no way i drove 700 miles in two weeks. of course i didn't look at the odometer before i brought it in, so there's no way to prove they drove it. but i was pissed nonetheless __________________ 13 Black Sapphire e92 335i - 6mt - VMR VB3 - Black Kidneys - BMS Performance Intake - Muffler Delete - Cyba Scoops 10 Le Mans Blue e92 335i - 09 Monaco Blue e92 328i xdrive - 07 Sparkling Graphite e92 328xi

06-13-2012, 01:24 PM	#14
Tmaccus Private Drives: '06 E90 325i, '08 E93 335i Join Date: Jul 2010 Location: philly/central NJ Posts: 54 iTrader: (0)	Bridgewater BMW in NJ: Trip 1) Had my e93 in for convertible seal replacement. Trip 2) Had to come back to get another convertible seal replacement because the roof still leaked. They made a gash (about 3 inches long) into leather piece next to the seat. Made a dent and had a long (6 inch) road rash on one rim. Trip 3) They repaced the piece they left a gash in. They repaired the rim and said they were just being nice and wasn't their fault. __________________ E93 N54: Jet Black on Black, 6MT, FULLY STOCK. Sports PKG, Premium PKG, etc. E90 N52: Jet Black, AT, H&R Sport springs, Hyper Silver 19" VMR V715 staggered, 3% tint, White SMD fog lights, K&N filter, Premium PKG.

06-13-2012, 01:29 PM	#15
Tmaccus Private Drives: '06 E90 325i, '08 E93 335i Join Date: Jul 2010 Location: philly/central NJ Posts: 54 iTrader: (0)	Oh, and they always put that tacky BRIDGEWATER BMW rear license plate holder everytime. I have a collection of them. I finally told them to not put it on during my last trip. __________________ E93 N54: Jet Black on Black, 6MT, FULLY STOCK. Sports PKG, Premium PKG, etc. E90 N52: Jet Black, AT, H&R Sport springs, Hyper Silver 19" VMR V715 staggered, 3% tint, White SMD fog lights, K&N filter, Premium PKG.

06-13-2012, 03:18 PM	#16
Rookie83 First Lieutenant Drives: 2009 335i 6mt cpe Join Date: May 2011 Location: DFW Posts: 372 iTrader: (1)	Probably just took it to lunch. Trust me, i work for a dealership. I hear technicians everyday say "hey wanna go to lunch?".... "ya, got a car to drive?". And that is everyday, it doesnt matter if the car is dropped off for an oil change or a longblock. Their logic is based off of "what the customer doesnt know doesnt hurt them". Oh and its not just lunch either, its for naps and random errands as well lol

06-13-2012, 06:30 PM	#17
///Mandy N54 <3 Drives: E90 335xi Join Date: Apr 2008 Location: Here. Posts: 1,551 iTrader: (1)	That's why you need a hidden camera in your cars for certainty. __________________ E90 335xi\|Nav pkg\|Sport pkg\|Dakota leather\|Brushed aluminum trim\|MTech kit

06-13-2012, 06:32 PM	#18
John 070 Lieutenant General Drives: 335i cpe Join Date: Oct 2006 Location: ZSP/ZPP/ZCW Posts: 10,282 iTrader: (0)	I've had it go both ways. last service was the battery, ODO didn't change. I've had nearly 300 miles. And I've had 5-6. Imho the 5-6 is worrisome, they probably beat the **** out of it going to lunch etc. Like I've said before I cannot stand techs using customers' cars for errands.

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