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      07-14-2007, 12:44 AM   #89
ska///235i
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I think MB needs to talk to their customers in a more respectful manner. You guys always get complains and sometimes argue with your customers. Yea..sometimes customers are at fault and you get supports from other ppl, but this is not the way to run a business.

A member here bought a set of csl reps from you and ask you to send the centercaps to me which he already paid for...i never got them and i pm you several times. I really dont give a dawm about the centercaps..is just that you never responded to my pms.......stop giving people this "you didnt buy from us" attitude
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      07-15-2007, 11:25 AM   #90
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If **********s has such bad customer service. Why do I always see people buying their merchandise? I wouldn't buy from them, reading the reviews here.
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      07-15-2007, 11:46 AM   #91
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Quote:
Originally Posted by SES_D View Post
If **********s has such bad customer service. Why do I always see people buying their merchandise? I wouldn't buy from them, reading the reviews here.
You dont need to worry about the few negative reviews here. I've placed plenty of orders with MB and will continue to do so. I've sent everyone I know that's shopping for performance parts, mods anything to them and they've all had excellent transactions. We live in a world of business and sometimes shit happens.
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      07-15-2007, 04:09 PM   #92
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Quote:
Originally Posted by NPDAN View Post
You dont need to worry about the few negative reviews here. I've placed plenty of orders with MB and will continue to do so. I've sent everyone I know that's shopping for performance parts, mods anything to them and they've all had excellent transactions. We live in a world of business and sometimes shit happens.
Thank you for the orders you have placed and all of the referrals you've sent to us, I greatly appreciate it! In fact most of our business comes from referrals from past customers who have enjoyed their transaction with us. That says a lot to me.

On a side note... why is this thread still going when everything has been resolved? People keep reading the first page only and not reading the whole thing and then jump to conclusions.
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      07-15-2007, 06:08 PM   #93
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Quote:
Originally Posted by ska View Post
I think MB needs to talk to their customers in a more respectful manner. You guys always get complains and sometimes argue with your customers.
+1

i was gonna order some stuff but then my friend told me they have horrible customer service...i don't know if it changed but he was really unhappy
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      07-16-2007, 02:16 PM   #94
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Mike is a really good guy, different people have different expectations. Give them a try, they won't let you down
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      07-16-2007, 08:43 PM   #95
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i don't know what is some people's problem with **********, don was really helpful when i was buying my rims and always responded quickly i give MB a
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      07-31-2007, 04:15 PM   #96
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right now i am working with them on my wheel issue they have been great and hopefully we can get it worked out. again i know they are the middle man on the problem but they have done everything and have responded ASAP to my emails EVERY TIME!!!!!
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      07-31-2007, 04:31 PM   #97
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Mike is a great guy to deal with....always willing to satisfy a customers needs to the fullest no matter what it takes.
 
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      07-31-2007, 05:21 PM   #98
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Quote:
Originally Posted by NPDAN View Post
You dont need to worry about the few negative reviews here. I've placed plenty of orders with MB and will continue to do so. I've sent everyone I know that's shopping for performance parts, mods anything to them and they've all had excellent transactions. We live in a world of business and sometimes shit happens.
Guess what, I listened, & got SCREWED.

About 1 week from purchase date I got this in my e-mail:

Dear ***********,

Order #1185588970 with **********s.com has now been cancelled. Any charges on your credit card have been refunded and will appear on your statement shortly. Please consider shopping with us again, we greatly value your business!

Sincerely,
The **********s.com Team


GREAT!!!!

They were something small, bumperplugs, but STILL. If you advertise the product on the website, then the customer would assume you have it. They did not have the product, so decided to send me a e-mail 1 week later to tell me. What if I really needed this product for legal reasons?, then i would've been screwed even more.
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      07-31-2007, 05:51 PM   #99
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yeah they actually DO lag sometimes but oh well
 
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      07-31-2007, 06:48 PM   #100
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Quote:
Originally Posted by ward View Post
I agree them cancelling the order without telling you isn't so great


but really, is it that bad?

I think most of us have bigger issues to deal with than this

so you're delayed in getting your item for 2 weeks... is there something that I don't understand here as to why this is such a crisis?

No offense, but for someone who says they have bigger issues to deal with..(your words, above), you sure spend a lot of time replying to a post that in your logic would not be worth your time or energy..

he has a valid point IMO
and even if he didn't.. i doubt he posted here to be lectured..

cheers..
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      07-31-2007, 06:51 PM   #101
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Quote:
Originally Posted by Mike************ View Post
Thank you for the orders you have placed and all of the referrals you've sent to us, I greatly appreciate it! In fact most of our business comes from referrals from past customers who have enjoyed their transaction with us. That says a lot to me.

On a side note... why is this thread still going when everything has been resolved? People keep reading the first page only and not reading the whole thing and then jump to conclusions.

Thats the price you pay as a vendor and dealing with paying customers..
I see both sides, but the concern in the OP is valid IMO
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      08-02-2007, 11:55 PM   #102
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Quote:
Originally Posted by NPDAN View Post
You dont need to worry about the few negative reviews here. I've placed plenty of orders with MB and will continue to do so. I've sent everyone I know that's shopping for performance parts, mods anything to them and they've all had excellent transactions. We live in a world of business and sometimes shit happens.
I disagree. Mistakes happen, but prompt customer service and communication are essential. Unfortunately, I find MB communication less than satisfactory.

I did receive one product in a timely manner, but I will be more hesistant to buy again due to their lack of consistently prompt replies.
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      08-07-2007, 02:40 PM   #103
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+1
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      08-07-2007, 04:07 PM   #104
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Order #1176921955 Ordered 4-18-07 Waiting for reimbursement of cancelled order...When will i receive my check that you said i was going to get after i returned the item July 20th...Today is August 7TH...?????
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      08-07-2007, 04:09 PM   #105
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Quote:
Originally Posted by cn555ic View Post
Order #1176921955 Ordered 4-18-07 Waiting for reimbursement of cancelled order...When will i receive my check that you said i was going to get after i returned the item July 20th...Today is August 7TH...?????
Hi, please send orders************.com your details and we will look into the status of the refund.

We cannot look things up based on your forum screen name.
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      08-07-2007, 04:15 PM   #106
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mike, i am waiting on my refund as well for order # 1183637565, please let me know what's going on with this.
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      08-07-2007, 04:17 PM   #107
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Guys, this is not the **********s order status update thread.

If you have a question about your order, please email orders************.com and it will be taken care of.

I will look into the above post.
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      08-07-2007, 04:25 PM   #108
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Quote:
Originally Posted by tjnptel1 View Post
mike, i am waiting on my refund as well for order # 1183637565, please let me know what's going on with this.
Waiting on our supplier to confirm the cancellation (to make sure they did not ship it) and then we will issue the refund to you right away.

EDIT: Refund has been confirmed and you have been emailed the information.
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      08-07-2007, 08:28 PM   #109
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hey mike i sent you a email...Please act promptly and send me a check..thanks
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      08-07-2007, 09:11 PM   #110
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Heloooo anyone there?
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