Reeves BMW - Tampa, FL - BMW 3-Series (E90 E92) Forum

flexbrah · 08-06-2012, 10:11 AM

I was in the market recently for an upgrade from my E46 that I've been driving for the past 6 years, so I came into Reeves. Now I don't know if the salesman just didn't care to make a sale or he ignored me because I'm young (22)... but the sales mentality at Reeves baffles me.

Right off the bat, I had to wait 10-15 minutes for a salesman to even greet me... apparently he was too busy on the phone to make a potential sale. Once I finally got to talk to him, I expressed my interest in an 2009+ 328/335 with low miles. He didn't give me any details whatsoever on any of the cars they had on the lot, instead, he just told me to go look around the lot until I find the car, and then come talk to him (absolutely no help whatsoever). A black 2011 sedan caught my eye, so I came back to talk to him about it. Played the waiting game... again. Then I was told that if I wanted to have a test drive, he had to drive it and I wouldn't be able to drive because its "policy." At this point I was completely fed up with Reeves, so I hopped in the car and immediately drove over to Fields BMW in Lakeland.

Fields BMW is what Reeves should strive to be. Long story short, I walked away with my new Space Gray E90 328 the same day. The guys over at Fields are top notch, and it seemed like they actually wanted my business.

Reeves loss is Fields' gain I suppose. I for one, will never visit Reeves BMW sales again.

bmiller085 · 08-06-2012, 10:16 AM

While I've never been to Reeves in Tampa, I did purchase mine from Fields in Winter Park and I agree that Fields really is top notch. From the moment I walked into the door, all the way through delivery of the vehicle and after, they have given nothing but great service.

Congrats on the new E90!

flexbrah · 08-06-2012, 10:24 AM

Quote:

Originally Posted by bmiller085

While I've never been to Reeves in Tampa, I did purchase mine from Fields in Winter Park and I agree that Fields really is top notch. From the moment I walked into the door, all the way through delivery of the vehicle and after, they have given nothing but great service.

Congrats on the new E90!

Thank you! Fields is leagues beyond Reeves in terms of customer service... I hope you never have to deal with them!

BTW I love the LED AA upgrade you have, it looks great! I'm planning on doing the same

bmiller085 · 08-06-2012, 01:28 PM

Quote:

Originally Posted by flexbrah

Thank you! Fields is leagues beyond Reeves in terms of customer service... I hope you never have to deal with them!

BTW I love the LED AA upgrade you have, it looks great! I'm planning on doing the same

Thanks! It's not the best pic (I darkened it too much) but I do enjoy them much more over the yellow. One day I'd like to get the LUX's but I'd like to spend my money elsewhere at the moment

Keep in touch and happy modding!

Borisimo · 08-06-2012, 02:59 PM

I had a similar experience you had at Reeves, only mine was at Fields in Lakeland. So I think they have good and bad salesman at both.

kudos · 08-18-2012, 10:11 AM

This is hilarious to me because a few months ago I had the same experience.

http://www.e90post.com/forums/showthread.php?t=647143

That was my thread where I vented. Fuck Reeves. I also put a bad review on EVERY yahoo business/google/wherever there were reviews for dealerships. Treat a customer like shit and you deserve to be bad mouthed. Their Porsche dealership is pretty cool though. I remember my mom buying a car there and they were nothing but nice and even talked about cars with 15 year old me at the time.

MxRacerCam · 08-18-2012, 11:57 AM

Wow. I haven't dealt with them. My office is right by Bert Smith, and I've had so-so luck with them. They were nice enough, but lowballed my trade to the tune of about $3,000. So I bought elsewhere.

08-06-2012, 10:11 AM	#1
flexbrah hehe ty men Drives: Space Grey LCI E90 Join Date: Jul 2012 Location: United States Posts: 73 iTrader: (0)	Reeves BMW - Tampa, FL I was in the market recently for an upgrade from my E46 that I've been driving for the past 6 years, so I came into Reeves. Now I don't know if the salesman just didn't care to make a sale or he ignored me because I'm young (22)... but the sales mentality at Reeves baffles me. Right off the bat, I had to wait 10-15 minutes for a salesman to even greet me... apparently he was too busy on the phone to make a potential sale. Once I finally got to talk to him, I expressed my interest in an 2009+ 328/335 with low miles. He didn't give me any details whatsoever on any of the cars they had on the lot, instead, he just told me to go look around the lot until I find the car, and then come talk to him (absolutely no help whatsoever). A black 2011 sedan caught my eye, so I came back to talk to him about it. Played the waiting game... again. Then I was told that if I wanted to have a test drive, he had to drive it and I wouldn't be able to drive because its "policy." At this point I was completely fed up with Reeves, so I hopped in the car and immediately drove over to Fields BMW in Lakeland. Fields BMW is what Reeves should strive to be. Long story short, I walked away with my new Space Gray E90 328 the same day. The guys over at Fields are top notch, and it seemed like they actually wanted my business. Reeves loss is Fields' gain I suppose. I for one, will never visit Reeves BMW sales again. Last edited by flexbrah; 08-06-2012 at 11:39 AM.
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08-06-2012, 10:16 AM	#2
bmiller085 Private First Class Drives: 2011 E90 335i Join Date: Jul 2012 Location: Orlando, FL Posts: 143 iTrader: (3)	While I've never been to Reeves in Tampa, I did purchase mine from Fields in Winter Park and I agree that Fields really is top notch. From the moment I walked into the door, all the way through delivery of the vehicle and after, they have given nothing but great service. Congrats on the new E90! __________________ 2011 E90 335i \| space gray metallic/black dakota \| convenience \| premium \| cold weather \| navigation \| heated steering wheel \| harman/kardon

08-18-2012, 10:11 AM	#6
kudos Lieutenant Drives: 2006 330i Join Date: Jun 2011 Location: Florida Posts: 452 iTrader: (2)	This is hilarious to me because a few months ago I had the same experience. http://www.e90post.com/forums/showthread.php?t=647143 That was my thread where I vented. Fuck Reeves. I also put a bad review on EVERY yahoo business/google/wherever there were reviews for dealerships. Treat a customer like shit and you deserve to be bad mouthed. Their Porsche dealership is pretty cool though. I remember my mom buying a car there and they were nothing but nice and even talked about cars with 15 year old me at the time. __________________ Last edited by kudos; 08-18-2012 at 10:17 AM.

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08-06-2012, 02:59 PM	#5
Borisimo Private First Class Drives: 2011 335i Join Date: Feb 2012 Location: Tampa, FL Posts: 118 iTrader: (0) Garage List 2011 BMW 335i [0.00]	I had a similar experience you had at Reeves, only mine was at Fields in Lakeland. So I think they have good and bad salesman at both.

08-18-2012, 11:57 AM	#7
MxRacerCam New Member Drives: 2008 335i Coupe Join Date: Jun 2012 Location: Sarasota, FL Posts: 22 iTrader: (0)	Wow. I haven't dealt with them. My office is right by Bert Smith, and I've had so-so luck with them. They were nice enough, but lowballed my trade to the tune of about $3,000. So I bought elsewhere.