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      08-16-2012, 01:01 PM   #1
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Mercedes Benz - 2012 C350 CDI Sport REJECTED!

So as many of you will be aware my car has suffered from various build quality issues since the day I drove it off the forecourt. I know a lot of members on this forum have either bought one of the new Mercedes Benz C Class cars or are seriously looking at it so please read this. It may save you a lot of money.

This is my first Mercedes Benz. Previously I have run BMW, Ford and Volvo.

Whilst I was somewhat disappointed with these issues on a "premium product" my dealer (Mercedes Benz of Boston part of the Lister group of companies) have always been fine.

But by the time we got to visit number TEN to the dealers with my car having spent FIVE WEEKS out of the last 10 months in the workshop it was becoming clear that we were not going to fix the issues.

So in July the dealer had my car for 2 weeks. They totally stripped it down and put it back together (again). Within 15 miles of leaving the dealer the rattles had returned.

Now these rattles are numerous and varied.

First there is the buzzing from the drivers seatbelt mechanism. Right next to my right ear. The dealer claims this is a known problem with a known fix. The problem is that the fix doesn't work.

Then we have a ticking noise from behind the sat nav screen. Sounds like a wire catching on plastic to me.

Then there are various other creaks and cracks from all over the top area of the dash especially when the sun is shining. Every time the car flexes (round a bend for example), the dashboard creaks

And then there is a noise that appears to come from where the 2 parts of the centre console meet.

There are also a bunch of noises coming from the rear of the car but I haven't even started on them.

So after not fixing the car after having it for 2 weeks in July it went into the dealer "one more time". This time after I had spoken to Listers head office and Mercedes Benz UK.

I made it very clear that if it wasn't fixed this time, I would be rejecting the car under the rights afforded me by the sale of goods act on the grounds that the product is not of "satisfactory quality" and that even though i had given the supplying dealer ample opportunity to rectify things, they had failed.

I told them that I did not care if they had to put the car back in it's box, send it back to Germany and rebuild it from scratch. Just fix it.

The car came back after 3 days with rattles.

So last Monday I visited the dealership and formally rejected the car.

The Dealer Principle accepted my rejection and explained that there was a formal process that he needed to follow but that he would look to replace the car.

Today after going through the Mercedes Benz process to do this he has changed his tune.

Mercedes Benz UK have told me that in their opinion, ALL vehicles have various rattles and noises from the cabin area and in their view, as the car hasn't actually failed me, it perfectly fit for purpose.

I have asked them to put this in writing. After all, a letter from Mercedes Benz stating that rattles in brand new cars is "acceptable" is going to make quite some reading and I am sure is something their competitors would love to get hold of!

They declined to put this in writing.

So it looks like things are about to get ugly.

Legal action is an option but because we are talking about a 40k car, the small claims court it not an option so will be expensive. This will be my last resort.

But I have started a blog which can be found at My New Mercedes Benz Rattles documenting everything.

I have ordered up the sign writing for the side of the car to "spread the word" and I am posting this here asking you to spread the word.

If Mercedes Benz will not take me seriously then perhaps they have under estimated the damage something like this can do to their brand.

I will quite happily shout about the sub standard materials they are using from the roof tops if it prevents somebody from throwing good money away.

Thanks for reading
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      08-16-2012, 01:05 PM   #2
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Post on other forums aswell mate....

Will post on the dc5 Type R forum for you....and the TT forum...

I hate it when "big" companies take the p1ss with customers....
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      08-16-2012, 01:06 PM   #3
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try to get videos of the rattles and other issues...

BBC Watchdog their ass aswell....
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      08-16-2012, 01:29 PM   #4
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Money Claim Online 340 cost up to 50k

https://www.moneyclaim.gov.uk/web/mcol/welcome
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      08-16-2012, 01:34 PM   #5
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Insist on them putting their reasons in writing, might be worth getting your solicitor to write asking for this. If they refuse a very well written letter from you documenting the discussion where they claim rattles are ok and inviting their response prior to initiating legal action might get them to move.
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      08-16-2012, 01:37 PM   #6
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I was going to post this for you here, but you've done that.

I've posted on my facebook and the other Mercedes forum.

Good luck Mark.
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      08-16-2012, 01:41 PM   #7
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Marky mate I am so sorry to hear this and I hope it works out for you. Get yourself back in a bimmer
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      08-16-2012, 01:59 PM   #8
st4
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Quote:
Originally Posted by dxb335d View Post
Marky mate I am so sorry to hear this and I hope it works out for you. Get yourself back in a bimmer
We tried suggesting that on MBC.

I never knew why someone would go from a 335d to a C350. The different in power etc is quite signifcant.
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      08-16-2012, 02:00 PM   #9
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Is it? What HP is the Merc
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      08-16-2012, 02:04 PM   #10
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Quote:
Originally Posted by dxb335d View Post
Is it? What HP is the Merc
265bhp and single turbo. Its quite laggy.

The 335d is 286bhp (but under quoted says a knowledable chap who tunes them on MBC) and probably around 300bhp.

Then there is the issue of the sequential turbo charging. I've seen a 335d in action and a C350 is a fair bit slower
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      08-16-2012, 02:06 PM   #11
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bad news matey

I think a few weekends with your signwritten car parked outside the dealer means they'll take you a lot more seriously... I wonder whether the DP is on your side though?

good luck!
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      08-16-2012, 02:13 PM   #12
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I'm sorry to hear this but it seems more and more common these days, i was led to believe the poor build of MBs had been rectified, clearly not.

Definately park it on the public highway right outside the dealership, and go "shopping" for the day. That'll get them moving....
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      08-16-2012, 02:16 PM   #13
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Feel really sorry for you Mark, mine has been absolutely rattle free although I did recently spot this and post it on MBclub

http://www.mbclub.co.uk/forums/gener...oupe-bits.html

And just shared your blog on my twitter feed
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      08-16-2012, 02:22 PM   #14
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Quote:
Originally Posted by st4 View Post
265bhp and single turbo. Its quite laggy.

The 335d is 286bhp (but under quoted says a knowledable chap who tunes them on MBC) and probably around 300bhp.

Then there is the issue of the sequential turbo charging. I've seen a 335d in action and a C350 is a fair bit slower
I has a 335d, very quick motors.
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      08-16-2012, 04:22 PM   #15
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Terrible that a new car should have these issues and be in the dealer so much.

Good luck, and agree if Merc reject you view they HAVE to put this in writing!
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      08-16-2012, 05:04 PM   #16
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Feel for you.

Nothing worse spending your hard earned on something that isn't good enough. Then to waste so much time trying to get it sorted.

Sadly it is far too common to read about premium cars not very well built.

Best of luck.
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      08-16-2012, 05:23 PM   #17
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Sorry to hear about your problems. Feeling like I had a lucky escape not buying a Merc.

That said, the gear lever on my F30 rattles, though that's the only problem I've had so far.
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      08-17-2012, 12:23 AM   #18
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Sorry to hear of your issues,I hated my Merc from day one imho they are very poor , So much so the first and second service on my was free of charge ,When the local dealer called suggesting it required a service I went through a load off gripes and both times it was serviced foc, They just called trying to sell me another as it is approaching 3 yrs now and it was a short call LOL.

Would you be happy with another MB or are you after a refund ??

Good Luck , I think you are in for a load of hard work ,but if you have the time and patience you may be able to swap it , Possibly speak with Andrew (palm nuts) Im sure he can help
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      08-17-2012, 01:21 AM   #19
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Hope you get this resolved; hopefully the negative publicity, in the form of an appropriate message on your, car will help - please post a picture when you've had the sign writing done.
I've had a look at your blog and note, from your entry dated 15th July, that the loan car was even worse than your own. What about the demo car you drove before purchase - presumably you took an extended test drive over a couple of days - did that not have similar issues?
It's a shame if this is a common MB problem as I'm seriously considering an E-Class cabriolet and I'm planning to take one for a weekend very soon - I'll pay particular attention to any rattles and post my findings.
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      08-17-2012, 03:52 AM   #20
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Send a message via MSN to MEGA
I've posted this on my own site.

http://forum.evotechnik.net/showthre...009#post395009
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      08-17-2012, 04:36 AM   #21
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Quote:
Originally Posted by pjs View Post
And just shared your blog on my twitter feed
I tryed retweeting (whatever that means ) but no idea if it worked. Will spread the work on the Zed forum...

Good luck with things.

edit - now on 350z-uk.com...
http://www.350z-uk.com/forum/viewtopic.php?f=13&t=64929
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Last edited by rogerxp; 08-17-2012 at 04:46 AM.
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      08-17-2012, 05:20 AM   #22
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Originally Posted by rogerxp View Post
I tryed retweeting (whatever that means ) but no idea if it worked. Will spread the work on the Zed forum...

Good luck with things.

edit - now on 350z-uk.com...
http://www.350z-uk.com/forum/viewtopic.php?f=13&t=64929
Cheers
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