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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > **LUX ANGEL EYES CO.** won't give me my LUX back ANY ADVICE?



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      08-24-2012, 04:05 PM   #1
guribeng1
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**LUX ANGEL EYES CO.** won't give me my LUX back ANY ADVICE?

I had LUX v5.0 on my e90 pre LCI 335.
The driver side LUX LED got cracked. So I sent an email to LUX Co. about it and they told me to send it to them with RMA form and some cash to repair it. I sent my broken LUX 5.0 and got it back.

The problem starts from here.

After I got it back, I installed it on my car. But I realized driver side angel eye and passenger side angel eye have different color.

Passenger side angel eyes have bright white color and driver side angel eyes (which is the one that I got repaired from LUX Co.) have bluish color.

I sent an email to LUX Co. that I think they accidently put version 4.0 LED on my LUX. (as many of you guys know LUX v4.0 has blueish color)
I tried to send picture of it, but my phone and camera couldn't capture the color differece. So they told me to send both side of LUX so they can see the difference and fix it again. So I sent pair of LUX 5.0 with RMA and CASH again

I checked tracking number and LUX Co. have received my LUX last week. I sent an email saying when I can get my lux back (because I have to leave town soon to go back to college). I didn't get reply. I waited 2 days and sent another email. NO reply. I went to their website and left message. No reply.

They used to reply my message in few hrs or at least in 1 day.
Since they dont have phone number listed on their website, I couldnt make a call. Only way to contact them is to send an email or leave message on their website. I have waited almost 2 weeks and they are keep ignoring my messages.

Should I wait more? or is there anything I can do right now?
If anyone know their phone number PLEASE let me know!!

THANKS FOR READING MY THREAD


EDIT: I found this picture from someone's thread and mine looked just like this
(picture from http://www.e90post.com/forums/showthread.php?t=132215)

left- LUX 4.0 right - LUX 5.0
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2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer

Last edited by guribeng1; 08-24-2012 at 04:22 PM.
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      08-24-2012, 07:32 PM   #2
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N.E. ONE?
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2007 E90 335i Pre-Lci 19" m6 wheels/m3 style front bumper/CF interior trim/B&W emblem/jb3/CF m3 spoiler/lux5.0/blackline/led fog/black grille/12mm MS & 20mm TMS spacers
2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer
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      08-24-2012, 07:37 PM   #3
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Sounds fishy. I've heard of some complaints with them before, but overall they seem ok. I'm sure this will catch their attention so don't worry.
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      08-24-2012, 07:40 PM   #4
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yeah, its there! but just so hard to capture on camera, maybe if you do it in the pitch of blackness?
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      08-24-2012, 07:59 PM   #5
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Sorry, a bit off topic. Does anyone have v5.1 or v5.2? I actually like the look of the 4.0, will the 5.1 or5.2 have any hints of blue?

Subscribed. Op, just ordered a set and have seen some interesting threads about them so a bit worried about quality/service if problems are to arise later on.
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      08-24-2012, 10:29 PM   #6
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i hope they compensate you or something. i don't want to lose respect for them
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      08-24-2012, 10:45 PM   #7
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They take their time but they do return your hard earned money.
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      08-26-2012, 11:05 AM   #8
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Still waiting
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      08-26-2012, 12:59 PM   #9
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i'm surprised they haven't seen this and said something
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      08-26-2012, 01:04 PM   #10
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let's keep bumping this until he gets a response!
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      08-26-2012, 01:16 PM   #11
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Do you have to really take off the tires to change angel eyes? Thanks
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      08-26-2012, 01:30 PM   #12
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Quote:
Originally Posted by PINOY_E90 View Post
Do you have to really take off the tires to change angel eyes? Thanks
That picture isn't my car. As I said up there, I got that picture from someone elses thread.

AND yes, its easier to change angel eyes without the wheels.

You can still change it with wheels on your car, but u will not be able to see what you are doing since theres not enough space.
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      08-26-2012, 02:31 PM   #13
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I've ordered LUX V5.1's way back and had a problem with one of the units. It took a bit of emailing but eventually worked it out. He sent me a new one and I didn't even have to send him back the malfunctioning one. I have a good shot of them in my 'Garage' pics. They are a perfect match with the Xenons so yeah they are more whitish.
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      08-26-2012, 02:39 PM   #14
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It's my understanding that LUX is literally one guy who does this out of his garage on a part-time basis. There may be some good reasons for his delay in responding. It's not ideal, but it's a risk we take when we start into the modding hobby.
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      08-26-2012, 03:55 PM   #15
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Marc is a good guy. He went to Bimmerstock and returning late so give him a day or two
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      08-26-2012, 04:00 PM   #16
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I love my LUX
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      08-26-2012, 04:05 PM   #17
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Quote:
Originally Posted by 335dM View Post
I love my LUX
ditto, hopefully this all works out
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      08-26-2012, 05:40 PM   #18
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I'm sorry for the confusion, but we have already replied to your e-mail a few days ago...... We have fixed this issue for you and the lights are in the mail back to you, 100% repaired. If you have not received our e-mail response, the e-mail with the tracking number, and our follow up e-mails please let me know and i'll be glad to get them all over to you ASAP.

As well sorry we haven't responded sooner, we have been preparing for Bimmerfest and were there the entire weekend. This is the first chance we had to get back on the computer.
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      08-26-2012, 07:02 PM   #19
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Quote:
Originally Posted by LuxAngelEyes View Post
I'm sorry for the confusion, but we have already replied to your e-mail a few days ago...... We have fixed this issue for you and the lights are in the mail back to you, 100% repaired. If you have not received our e-mail response, the e-mail with the tracking number, and our follow up e-mails please let me know and i'll be glad to get them all over to you ASAP.

As well sorry we haven't responded sooner, we have been preparing for Bimmerfest and were there the entire weekend. This is the first chance we had to get back on the computer.
Thanks for replying, I dont know why but I havent got any emails from you. I checked my inbox and spam mails everyday. I was worried because you used to answer my emails in few hours

Can you pm me the tracking number? I didnt get the email

And thanks again for reparing my LUX
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2012 E92 ZCP M3 LUX/ Performance rear spoiler/black performance grille/M3 Performance exhaust/12mm 15mm TMS spacer

Last edited by guribeng1; 08-26-2012 at 07:07 PM.
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      08-26-2012, 08:37 PM   #20
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Please send me an e-mail again - Sales@LuxAngelEyes.com and i'll let you know.
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