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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > Watchdog This Week It Looks Like It Is About Bmw



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      09-13-2012, 10:32 AM   #221
Cyprio
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I can never remember my reg whenever I ring BMW so I just give them my name and they look-up my details
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      09-13-2012, 10:34 AM   #222
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I can never remember my reg whenever I ring BMW so I just give them my name and they look-up my details
If you have the same problems with your banking details,let me know,I'll keep them safe for you
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      09-13-2012, 10:37 AM   #223
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I'm hopeless with that as well - the other half takes care of it
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      09-13-2012, 10:43 AM   #224
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Just curious, but how much is a replacement key from a dealer? As it only takes 2 mins or so to clone, must be a healthy margin
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      09-13-2012, 10:48 AM   #225
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Just reg no,as long as it's not a private plate
I gave them my private plate and it wasn't a problem??
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      09-13-2012, 10:50 AM   #226
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Just curious, but how much is a replacement key from a dealer? As it only takes 2 mins or so to clone, must be a healthy margin
Yes will be a good argument with the service department when they quote for 2 hours labour
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      09-13-2012, 10:56 AM   #227
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You guys are right i know i can just move it back. I actually asked the guy that im simply moving it, not splicing and he insisted it would invalidate it! Made me laugh.

But im definately doing it today then adding a dummy port when it arrives
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      09-13-2012, 10:59 AM   #228
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I got thought and I'm told my 2006 model is unaffected ???

How true is this? Anyone with a 2006 been told any different?

I passed the number onto my dad who is also an e90 owner, 2008 and they've registered his details to pass to our local dealer to arrange a software upgrade in the next couple if weeks.

Concerned I'm being brushed off......best move the port.
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      09-13-2012, 11:26 AM   #229
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Quote:
Originally Posted by Dizzle View Post
I got thought and I'm told my 2006 model is unaffected ???

How true is this? Anyone with a 2006 been told any different?

I passed the number onto my dad who is also an e90 owner, 2008 and they've registered his details to pass to our local dealer to arrange a software upgrade in the next couple if weeks.

Concerned I'm being brushed off......best move the port.
As in a previous post BMW changed to D-can on the port around Feb/Mar 2007.Mine is a E93 March build and it is D-can, I have phoned and it is covered.
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      09-13-2012, 11:36 AM   #230
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Quote:
Originally Posted by Falmouthboy View Post
Watchdog are normally quite good at following up on these stories, so it may be worth watching next week as the chances are they will have had a flood of new calls on the basis of this response from BMW.

I think after the cracked wheels fiasco, BMW are more 'wary' of the power of Watchdog to kick up a ruck. The big pity here is that they haven't been more proactive and it has had to come to this. Total arrogance on the part of BMW UK. Nothing less.
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      09-13-2012, 11:38 AM   #231
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I just bought a 2010 330d LCI and I'm picking it up on Saturday morning so I mailed the sales guy in the dealer asking if I could have the "technical measures" mentioned in the BMW press release installed on my car prior to collection on Saturday.

His respones was "BMW are contacting some owners of X5's and X6's to trial a measure that will mitigate against this sort of attack but as yet, there is nothing for any other models"

"Trial a measure" - sounds like BMW haven't a clue what their doing and have blatantly lied in that press release
Tell him to keep the car then and you will steal it later in 3 minutes...
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      09-13-2012, 11:56 AM   #232
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Had my car in at the dealers today getting a new idrive button and the service manager asked me if I had seen Watchdog. Told him I missed it but know all about the problem with forums etc.
He said his phone has been ringing all day with people asking questions about this. He has been instructed to tell customers that they should expect a recall within four weeks.

He did point out that when the car was initially sold this issue was not a problem but technology being what it is today then this is now an issue. He did say that no doubt in the future this will probably happen with the new F 3 series in a few years time.
Guess he has a point...
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      09-13-2012, 12:29 PM   #233
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Just rang BMW now and got through straight away.

Anyway, she took my details and told me that my local dealer will be in contact within the next 8 weeks for the "quality advancement device".

Just out of curiosity, I asked her about cars older than 5 years, and she said that only cars from 07 are going to be looked at by BMW. Not sure if that is E60/61 specific or for all models.

So hopefully should hear something back within the next 8 weeks from my local dealer.
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      09-13-2012, 12:35 PM   #234
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got mine registered an with the advisor an hour ago, only few mins wait on the line.

mine is a 06 plate.

now just have to wait them the roll out the update
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      09-13-2012, 12:59 PM   #235
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so whats the deal with earlier cars.. they said in their press announcement that they are only doing cars from 2007-2011

EDIT: just spoke to someone on the phone, who assured me that cars pre-2007 are not affected, and use a different software setup, therefore are not vulnerable to the key programming theft measures.

Why am I not convinced?
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      09-13-2012, 01:04 PM   #236
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Quote:
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Anyway, she took my details and told me that my local dealer will be in contact within the next 8 weeks for the "quality advancement device".
It seems like there's confusion at BMW as to whether the upgrade is mechanical or software, because a quality advancement device doesn't sound much life a software upgade, I reckon they're going to give us all a crook-lock
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      09-13-2012, 01:08 PM   #237
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I Just got through as well and they confirmed that only cars registered after march 2007 are effected, i insisted that i do not want take the chance in case bmw decide to include 2006 as well, so she took details and agreed to pass on to sytner.

Funny how they all of a sudden have a late hour call center open to deal with the "non existent" problem
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      09-13-2012, 01:10 PM   #238
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2006 BMW 335i  [5.00]
Just saw the programme....that bird is really really fit...she can come try my car anytime...
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      09-13-2012, 01:19 PM   #239
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Quote:
Originally Posted by mob17 View Post
You guys are right i know i can just move it back. I actually asked the guy that im simply moving it, not splicing and he insisted it would invalidate it! Made me laugh.

But im definately doing it today then adding a dummy port when it arrives
Thank you for your email.

Please be assured that your comments have been noted by ourselves and I am sorry to read that you remain dissatisfied with this situation. I can only reiterate that currently this situation is being investigated.

With regard to your enquiry as to whether you can reject the car; I can advise that we, BMW UK, believe that the car is fit for purpose and that we would not support the rejection of the car under these circumstances. With regard to moving the OPD port; I can advise that we, BMW UK, would not recommend this but it is of course your personal decision as to whether you choose to go ahead with this. I can confirm that the warranty on the car would not be invalidated under these circumstances, unless a fault arose as a direct result of the modification.

I am sorry that you have had further cause to contact us under such circumstances.

Yours sincerely,

BMW UK
Harkan Suleyman
Customer Service Manager B1-UK-Z-2
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      09-13-2012, 01:21 PM   #240
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Guess I'm going to spend this Saturday moving my OBD port.
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      09-13-2012, 01:23 PM   #241
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Just got of the phone to customer services. I have a sep 11 build e90 and they said it was not affected. Only upto August 2011!
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      09-13-2012, 01:28 PM   #242
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Originally Posted by SIMPSD3005
Just got of the phone to customer services. I have a sep 11 build e90 and they said it was not affected. Only upto August 2011!
Actually if that's true, what did they change between August and September 2011? And why are they only "testing solutions" now. Surely the fix done to sep builds is tested.
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