E90Post
 


GTB Performance
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > UK > Watchdog This Week It Looks Like It Is About Bmw



Reply
 
Thread Tools Search this Thread
      09-12-2012, 03:06 PM   #133
fulcrum
Lieutenant
United Kingdom
5
Rep
437
Posts

 
Drives: E92 330 M Sport
Join Date: Jun 2011
Location: London

iTrader: (0)

Quote:
Originally Posted by bazz780 View Post
I just rang the number and call is in a queue, are they working on this overnight?
And the mail message box is full!
Appreciate 0
      09-12-2012, 03:06 PM   #134
Paul Skinbach
Registered
0
Rep
2
Posts

 
Drives: BMW 320d M Sport
Join Date: Jul 2012
Location: Northamptonshire

iTrader: (0)

I think the fact they suggested you fit a steering wheel lock or clamp means even watchdog feel BMW won't ever truly resolve the issue, but in for a penny and all that I'll give em a call and see what they have to say.
Appreciate 0
      09-12-2012, 03:13 PM   #135
yeti racing
Second Lieutenant
yeti racing's Avatar
United Kingdom
2
Rep
229
Posts

 
Drives: 2008 E90 330d M Sport
Join Date: Jul 2012
Location: Herts

iTrader: (0)

Quote:
Originally Posted by Brian mc21 View Post
So can anyone with an affected car just ring this number even if you didn't purchase it from BMW etc.
What he said.....
Appreciate 0
      09-12-2012, 03:15 PM   #136
Billyray911
Colonel
Billyray911's Avatar
United Kingdom
31
Rep
2,729
Posts

 
Drives: 335d
Join Date: Dec 2009
Location: Mind your own business...no,really.

iTrader: (6)

The number to ring is:

0800 083 4397
Appreciate 0
      09-12-2012, 03:16 PM   #137
bazz780
Lieutenant
bazz780's Avatar
12
Rep
515
Posts

 
Drives: E90 330d m sport
Join Date: Nov 2011
Location: london

iTrader: (0)

0800 083 4397
Appreciate 0
      09-12-2012, 03:23 PM   #138
mob17
Brigadier General
mob17's Avatar
United Kingdom
79
Rep
3,818
Posts

 
Drives: E92 335D
Join Date: Mar 2012
Location: East Midlands, UK

iTrader: (4)

Can't we just contact our local dealers?
__________________
2008 E92 335D SE - Ohlins
2010 E90 320D SE
1994 E36 318I SE
1996 E36 316I SE
Appreciate 0
      09-12-2012, 03:27 PM   #139
bazz780
Lieutenant
bazz780's Avatar
12
Rep
515
Posts

 
Drives: E90 330d m sport
Join Date: Nov 2011
Location: london

iTrader: (0)

Quote:
Originally Posted by mob17 View Post
Can't we just contact our local dealers?
Will be far easier and should be same as calling number as surely bmw gb will pay out to dealer for the work?
Appreciate 0
      09-12-2012, 03:31 PM   #140
Nickhub
Enlisted Member
England
0
Rep
45
Posts

 
Drives: 420D F32 M-Sport
Join Date: Apr 2009
Location: Nottingham

iTrader: (0)

Here is the official BMW press release:
http://www.bmw.co.uk/bmwuk/corporate...212___,00.html
Appreciate 0
      09-12-2012, 03:38 PM   #141
SeanCorky
Sparkling Graphite
SeanCorky's Avatar
United Kingdom
2
Rep
168
Posts

 
Drives: E92 335i M-Sport
Join Date: Feb 2012
Location: Liverpool

iTrader: (0)

Garage List
Info here...

http://www.bmw.co.uk/bmwuk/about/new...270000,00.html

EDIT: Beat me to it!
Appreciate 0
      09-12-2012, 03:41 PM   #142
confused.com
Private First Class
1
Rep
116
Posts

 
Drives: 335d
Join Date: Jun 2011
Location: oxford

iTrader: (1)

I only caught the very end of the segment, but it appears cars after 2011 are not affected?

So that would mean the service advisor at Battersea BMW fed me a load of sh!te when i queried him on this last weekend. I was told this only affected a small number of BMW's and was not an issue across the range - for these BMW have developed a software update to remedy the problem, BUT i was not to worry, my 2008 e92 is not affected and has the updated software already!!!

I did quietly chuckle to myself but like to give people the benefit of the doubt. I should have LOL'd
Appreciate 0
      09-12-2012, 03:41 PM   #143
2funky4u
Enlisted Member
2funky4u's Avatar
0
Rep
38
Posts

 
Drives: BMW 335i SE Coupe
Join Date: Jun 2012
Location: Midlands

iTrader: (0)

Quote:
Originally Posted by bazz780 View Post
0800 083 4397
So after a long hold just called customer services. Explained what car I had, 335 SE coupe and was told that no immediate fix is available and that I would be contacted as soon as they have the required fix available .... Within the next 8 weeks ! Did I miss something ?
Appreciate 0
      09-12-2012, 03:42 PM   #144
makkan00
Major General
makkan00's Avatar
United Kingdom
132
Rep
7,679
Posts

 
Drives: F10
Join Date: Dec 2011
Location: Essex

iTrader: (48)

Cope pasted:


High-tech car theft.
12/09/2012

You might have heard about reports in the media about BMWs being stolen by a new kind of theft. BMW, like other manufacturers, has become the target of organised criminal operations who are targeting specific vehicles and using highly sophisticated equipment illegally to steal vehicles.

BMW prides itself on its vehicle security systems and all BMWs meet all UK and global security standards. Our engineers and technicians review all aspects of our vehicles constantly, including security systems, and after extensive research we are clear that none of our latest models - new 1 Series Hatch, 3 Series, 5 Series, 6 Series and 7 Series - nor any other BMW built after September 2011 can be stolen using the method highlighted. However, as responsible manufacturers we are looking at ways of mitigating against this new kind of attack. We are now in the process of offering to any concerned customers of targeted models, extra technical measures which will mean the car cannot be taken using the piece of equipment highlighted in these stories, although of course there is no such thing as the unstealable car.

If you are concerned about this issue, you can contact our Customer Service department on 0800 083 4397 or your local BMW dealer, either of which will happy to advise.

We also recommend following general advice given by the Police:

- When using remote locking, ensure the car has actually locked by checking a door.
- Be careful with your keys and who you give them too keys (e.g. valet parking). There is a risk that they could be cloned.
- Where ever possible park your car out of sight, in a locked garage or under the cover of CCTV cameras.

In addition: We recommend servicing your car at authorised BMW dealerships on a regular basis to give the opportunity of further enhancing theft protection.

BMW Group UK



Happy to advise

So will they be upgrading any software????
__________________
Appreciate 0
      09-12-2012, 03:44 PM   #145
bazz780
Lieutenant
bazz780's Avatar
12
Rep
515
Posts

 
Drives: E90 330d m sport
Join Date: Nov 2011
Location: london

iTrader: (0)

Yup, calling the dealer tomorrow instead to sort it as mention in release, cheeky baskets state to use bmw for servicing so they can enhance theft protection!!!! LMFAO
Appreciate 0
      09-12-2012, 03:54 PM   #146
norman1979
Private First Class
2
Rep
109
Posts

 
Drives: V8 M3
Join Date: Apr 2011
Location: London

iTrader: (0)

Just spoke to BMW Customer Services.
They have advised that NO SOLUTION has been reached. They are not providing a software update to anybody! They are still working on a solution which should hopefully be completed by 8 weeks!!!


Edit - Apparently they gave out the wrong information on Watchdog. FFS this is ridiculous
Appreciate 0
      09-12-2012, 03:56 PM   #147
AdrianSi
Second Lieutenant
AdrianSi's Avatar
United Kingdom
4
Rep
228
Posts

 
Drives: E90 330d LCi MSport
Join Date: Jul 2011
Location: Midlands, UK

iTrader: (1)

Take a read of this:-

http://www.facebook.com/bmwuk/posts/..._comment_reply

"Normally this is something which the customer would have to pay for, but as an act of goodwill the workshop costs will be covered by BMW and your local dealer."

And i fear that we are going to struggle with our E9x models as it is the X5/X6 range that they recognising at current.

I have posted the thread with the stolen airbag... hope the OP doesnt mind... but as per the thread, it really does highlight the magnitude of the failing!
__________________

E90 330d - N57
Prof Nav - 6FL - Visability Pack - Alpine Hi-Fi Upgrade - L7 Subwoofers - L7 rear mids + tweeters - 6FL
Appreciate 0
      09-12-2012, 03:56 PM   #148
Dragon88
Private First Class
Dragon88's Avatar
United Kingdom
1
Rep
164
Posts

 
Drives: BMW E92 320i M-Sport
Join Date: Jun 2012
Location: West London

iTrader: (0)

What a load of bollocks!
Appreciate 0
      09-12-2012, 03:57 PM   #149
makkan00
Major General
makkan00's Avatar
United Kingdom
132
Rep
7,679
Posts

 
Drives: F10
Join Date: Dec 2011
Location: Essex

iTrader: (48)

Quote:
Originally Posted by norman1979 View Post
Just spoke to BMW Customer Services.
They have advised that NO SOLUTION has been reached. They are not providing a software update to anybody! They are still working on a solution which should hopefully be completed by 8 weeks!!!

Lets hope so.

So for next 8 weeks, OBD should be moved.

I hope it does not turn out to be 8 month and 8 years later on.
__________________
Appreciate 0
      09-12-2012, 03:59 PM   #150
mob17
Brigadier General
mob17's Avatar
United Kingdom
79
Rep
3,818
Posts

 
Drives: E92 335D
Join Date: Mar 2012
Location: East Midlands, UK

iTrader: (4)

Guess im going to move the OBD port tomorrow
__________________
2008 E92 335D SE - Ohlins
2010 E90 320D SE
1994 E36 318I SE
1996 E36 316I SE
Appreciate 0
      09-12-2012, 04:00 PM   #151
zltm089
Major General
zltm089's Avatar
United Kingdom
90
Rep
7,421
Posts

 
Drives: 335i SE Coupe Space Grey
Join Date: Nov 2008
Location: LONDON

iTrader: (0)

Garage List
2006 BMW 335i  [5.00]
RESULT!!!!!
__________________

Current Car: E92 335i SE Dream Cars: AMG SL65 Black,GallardoSuperleggera, GTR 2012, Agera R, F430 Scuderia, DBS, EVO X FQ400, Lexus LFA, F10 M5, M4, GT3 RS4.0, Ferrari 458, Ferrari F12, R8 V10 plus, Jaguar F Type V8, Lamborghini LP700-4 Aventador, Chevrolet Camaro ZL1, C63 AMG Coupe Black, Vanquish 2012, Laferrari, GT3 991, McLaren 650s.
Appreciate 0
      09-12-2012, 04:03 PM   #152
makkan00
Major General
makkan00's Avatar
United Kingdom
132
Rep
7,679
Posts

 
Drives: F10
Join Date: Dec 2011
Location: Essex

iTrader: (48)

Quote:
Originally Posted by mob17 View Post
Guess im going to move the OBD port tomorrow
With your sound system, you should have done it so far.

Albeit, not too late to regret.
__________________
Appreciate 0
      09-12-2012, 04:05 PM   #153
makkan00
Major General
makkan00's Avatar
United Kingdom
132
Rep
7,679
Posts

 
Drives: F10
Join Date: Dec 2011
Location: Essex

iTrader: (48)

Quote:
Originally Posted by AdrianSi View Post
Take a read of this:-

http://www.facebook.com/bmwuk/posts/..._comment_reply

"Normally this is something which the customer would have to pay for, but as an act of goodwill the workshop costs will be covered by BMW and your local dealer."

And i fear that we are going to struggle with our E9x models as it is the X5/X6 range that they recognising at current.

I have posted the thread with the stolen airbag... hope the OP doesnt mind... but as per the thread, it really does highlight the magnitude of the failing!

I am gald that you posted it.

I guess more of us should be doing it.
__________________
Appreciate 0
      09-12-2012, 04:13 PM   #154
mob17
Brigadier General
mob17's Avatar
United Kingdom
79
Rep
3,818
Posts

 
Drives: E92 335D
Join Date: Mar 2012
Location: East Midlands, UK

iTrader: (4)

Quote:
Originally Posted by zltm089
RESULT!!!!!
You being sarcastic or did BMW customer service give you a solution?

Makkan - yes its embarrassing will move it tomorrow first thing
__________________
2008 E92 335D SE - Ohlins
2010 E90 320D SE
1994 E36 318I SE
1996 E36 316I SE
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 12:29 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST