E90Post
 


TNT Racewerks
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > Regional Forums > Australia > Don't buy from ECS



Reply
 
Thread Tools Search this Thread
      12-19-2016, 07:53 PM   #1
Kabnine
Private First Class
8
Rep
150
Posts

Drives: 2008 135i 6MT
Join Date: Jun 2013
Location: Queensland, Australia

iTrader: (0)

Don't buy from ECS

Don't buy from ECS Tuning. I had never had a problem before, and I have purchased stuff from them over the last few years including for my BMW. However, I have tried to claim warranty on a factory part, but they have informed me they do not honour warranties on OEM parts outside of the USA.
Appreciate 0
      12-19-2016, 08:44 PM   #2
vtl
Colonel
vtl's Avatar
Australia
560
Rep
2,637
Posts

Drives: 2008 BMW 135i MT
Join Date: Apr 2015
Location: Melbourne, Australia

iTrader: (0)

I don't know why anyone would ever buy from ECSTuning from Australia. Their shipping prices are a joke. FCP euro might not be as cheap for some of the stuff compared to ECS but the shipping is so much cheaper. Also the FCP service is excellent if anything goes wrong, they will respond quickly and send you a new part. Return of the old part is covered by them as well. I've placed about a dozen orders with FCP over the last year, only 1 mistake and it was rectified very quickly
__________________
Build Thread | MHD Custom Tune | Agency Power DPs | PE Mod Exhaust | 550i Clutch | Wagner FMIC | M3 LSD | Turbosmart Kompact DVs | M3 Control arms | M3 steering rack | KW V2 Coilovers | Dinan Camber Plates | E92 M3 Front Sway | UUC Trans mounts | Nolathane rear subframe bushings | Ferodo DS2500 pads | Yokohama AD08R | 18" BMW 313 Rims | Schroth Harness | M3 Steering Wheel | LEDs | CIC + Combox retrofit

Last edited by vtl; 12-20-2016 at 05:50 PM.
Appreciate 0
      12-19-2016, 08:49 PM   #3
Kabnine
Private First Class
8
Rep
150
Posts

Drives: 2008 135i 6MT
Join Date: Jun 2013
Location: Queensland, Australia

iTrader: (0)

I wouldn't know, I have never used their shipping. I will be using schmiedmann from now on, or maybe the guys you recommended.
Appreciate 0
      12-19-2016, 09:14 PM   #4
E90notting
New Member
0
Rep
8
Posts

Drives: Bmw e90
Join Date: Dec 2016
Location: Perth

iTrader: (0)

Oring for $60 usd shipping at ecs...
Appreciate 0
      12-19-2016, 10:15 PM   #5
Brule
Colonel
Australia
175
Rep
2,078
Posts

Drives: 2007 335i e92 6spd man
Join Date: Jul 2013
Location: Darwin

iTrader: (0)

If you email Ecs you get cheap shipping.

I like to buy from them as they send you updates of purchase, shipping and any delays.

I but from Fcp too and shipping is cheaper without asking.

As for warranties who knows till something breaks.
Hope the part wasn't too expensive
Appreciate 0
      12-19-2016, 10:28 PM   #6
Kabnine
Private First Class
8
Rep
150
Posts

Drives: 2008 135i 6MT
Join Date: Jun 2013
Location: Queensland, Australia

iTrader: (0)

It was a HPFP. In retrospect, I should have bought it from Australia, since it was always going to fail and need a warranty claim. Stupid BMW, stupid HPFP.
Appreciate 0
      12-19-2016, 10:58 PM   #7
DR-JEKL
Major General
Australia
368
Rep
5,417
Posts

Drives: Space Grey E92 335i 6MT
Join Date: Jul 2012
Location: Newcastle Ozstraylia

iTrader: (3)

would the warranty require you to send it back?

Yeah ECS is a joke, i even emailed them complaining that they were losing business as their shipping calculator was totally unrealistic, yet they didn't budge.

Schmiedmann seems to be the cheapest for most parts, yet FCP euro is probably the most reliable from what some guys have said.
Appreciate 0
      12-19-2016, 11:22 PM   #8
Kabnine
Private First Class
8
Rep
150
Posts

Drives: 2008 135i 6MT
Join Date: Jun 2013
Location: Queensland, Australia

iTrader: (0)

I offered to send it back and get a replacement item. I wasn't even chasing a refund of cash....
Appreciate 0
      12-19-2016, 11:39 PM   #9
SE7EN335
First Lieutenant
40
Rep
366
Posts

Drives: 335i
Join Date: Aug 2015
Location: Australia

iTrader: (1)

Some guy on n54tech sent back Mitsubishi oem turbos that he got from FCPeuro in 2013 which was completely thrashed with above 21psi and constant track days. And FCPeuro gave him brand new oem turbos once he returned the old thrashed oem turbos back. Goes to show how good FCPeuro is. Don't ever compare FCPeuro to the joke of a business ECS.
Appreciate 1
      12-20-2016, 02:29 AM   #10
PeteA
Major
PeteA's Avatar
Australia
75
Rep
1,043
Posts

Drives: E30, E82
Join Date: Sep 2012
Location: Melbourne

iTrader: (3)

I've had good experiences from both companies, but much better ones at FCP (even when they made a small mistake).

ECS prices are sometimes cheaper per part, more expensive for shipping but also also have a larger variety of parts.

I've used both, but I think I prefer FCP
__________________
Appreciate 1
      12-20-2016, 03:58 AM   #11
SE7EN335
First Lieutenant
40
Rep
366
Posts

Drives: 335i
Join Date: Aug 2015
Location: Australia

iTrader: (1)

Also you all are forgetting that FCP has price match guarantee to match any lower price by any other verified vendor in the world including ECS as well as request any part that another vendor may have that FCP does not have and price match that as well. So they can match ECS's prices whilst also keeping shipping costs pretty reasonable. It's a pretty one-sided comparison between ECS and FCP if you ask me
Appreciate 0
      12-20-2016, 05:11 AM   #12
WatashiEd
Private First Class
WatashiEd's Avatar
Australia
14
Rep
147
Posts

Drives: 2006 E90 325i 6MT
Join Date: Mar 2016
Location: Sydney, Australia

iTrader: (0)

Bought a Mishimoto racing thermostat from ECSTuning before but doesn't seem to be able to fit it, searched online and found that everyone has fitting issue too, emailed Chris from ECS about the issue, he did some research for 2 days then get back and said he seems find that no one has successfully installed that thingy too and refunded me full straight away without any questions =]
__________________
"Race cars are neither beautiful nor ugly. They become beautiful when they win."
Enzo Ferrari
Appreciate 0
      12-20-2016, 08:05 AM   #13
Socket
Major General
Socket's Avatar
Australia
1386
Rep
8,841
Posts

Drives: 335i
Join Date: Nov 2014
Location: Melbourne

iTrader: (4)

FCP hands down, half my car is made up of parts from them
Appreciate 0
      12-20-2016, 09:18 AM   #14
Wolf 335
Lieutenant Colonel
Wolf 335's Avatar
Canada
352
Rep
1,698
Posts

Drives: 2007 E92 335i
Join Date: Aug 2012
Location: GTA - Greater Toronto Area

iTrader: (0)

I'm in Canada and I can tell you that ECS loses a lot of business from Canadians simply because their shipping rates are ridiculous.

I've wanted to buy so many damn parts from them but simply turn to our local vendors as they beat ECS in total cost, because ECS's shipping nonsense.

They have very good prices however, shipping cost completely kills any savings and on top of that you get duty, brokerage fees and exchange rate.
Appreciate 0
      12-20-2016, 12:35 PM   #15
ECSTuning
BimmerPost Supporting Vendor
ECSTuning's Avatar
United_States
517
Rep
9,711
Posts


Drives: Independent Tuning Specialists
Join Date: Jul 2008
Location: Ohio

iTrader: (18)

Send a message via AIM to ECSTuning
Kabnine sorry to hear you're having an issue, you have a PM from me requesting some info.

-James
__________________
Appreciate 0
      12-20-2016, 03:34 PM   #16
titium
Captain
171
Rep
957
Posts

Drives: 2009 BMW 135i
Join Date: Jun 2015
Location: Sydney

iTrader: (0)

Quote:
Originally Posted by Brule
If you email Ecs you get cheap shipping.

I like to buy from them as they send you updates of purchase, shipping and any delays.

I but from Fcp too and shipping is cheaper without asking.

As for warranties who knows till something breaks.
Hope the part wasn't too expensive
yep I've tried this but they take so long to respond 2-3 days or more. In both instances I've gone and bought the product elsewhere, and one time had the product before they replied to my request for cheaper shipping.

shipping was reasonable a few years back not sure what's changed.....
Appreciate 0
      12-20-2016, 05:49 PM   #17
vtl
Colonel
vtl's Avatar
Australia
560
Rep
2,637
Posts

Drives: 2008 BMW 135i MT
Join Date: Apr 2015
Location: Melbourne, Australia

iTrader: (0)

https://www.ecstuning.com/TermsOfUse/#product-warranty

Quote:
Genuine (OEM) products sold or shipped outside of the US are sold as is with no expressed or implied warranty.
Wow this is a joke, in Australia companies are not even allowed to say 'no warranty' or 'no refunds' as it is illegal to do so. We are quite lucky to have such good consumer guarantees and protections here.

Based on that policy alone I would be steering people away from ECS
__________________
Build Thread | MHD Custom Tune | Agency Power DPs | PE Mod Exhaust | 550i Clutch | Wagner FMIC | M3 LSD | Turbosmart Kompact DVs | M3 Control arms | M3 steering rack | KW V2 Coilovers | Dinan Camber Plates | E92 M3 Front Sway | UUC Trans mounts | Nolathane rear subframe bushings | Ferodo DS2500 pads | Yokohama AD08R | 18" BMW 313 Rims | Schroth Harness | M3 Steering Wheel | LEDs | CIC + Combox retrofit
Appreciate 0
      12-20-2016, 06:19 PM   #18
aaron_
Lieutenant
40
Rep
584
Posts

Drives: E93 335i LCI
Join Date: Dec 2015
Location: Sydney

iTrader: (0)

Didn't realize the parts had no warranty outside US. Will never purchase from them again
Appreciate 0
      12-20-2016, 06:37 PM   #19
ECSTuning
BimmerPost Supporting Vendor
ECSTuning's Avatar
United_States
517
Rep
9,711
Posts


Drives: Independent Tuning Specialists
Join Date: Jul 2008
Location: Ohio

iTrader: (18)

Send a message via AIM to ECSTuning
The warranty policy on genuine BMW parts is that of BMW. Any retailer operating outside of this is in risk of being flagged by BMW. That being said I was able to find Kabnine order from Feb of 2015 in our system, my head of customer service will be reaching out shortly.

-James
__________________
Appreciate 0
      12-20-2016, 11:59 PM   #20
Socket
Major General
Socket's Avatar
Australia
1386
Rep
8,841
Posts

Drives: 335i
Join Date: Nov 2014
Location: Melbourne

iTrader: (4)

Quote:
Originally Posted by ECSTuning View Post
The warranty policy on genuine BMW parts is that of BMW. Any retailer operating outside of this is in risk of being flagged by BMW. That being said I was able to find Kabnine order from Feb of 2015 in our system, my head of customer service will be reaching out shortly.

-James
Nice of you to reach out on behalf of your company James.

I am genuinely impressed, that you got on the forum to follow up the OPs case.

That said, I've been stuffed around by you guys so many times, I've taken my business elsewhere, but it's nice to see someone at ECS take an interest

Keep up the good work James
Appreciate 0
      12-21-2016, 12:24 AM   #21
SE7EN335
First Lieutenant
40
Rep
366
Posts

Drives: 335i
Join Date: Aug 2015
Location: Australia

iTrader: (1)

Quote:
Originally Posted by ECSTuning View Post
The warranty policy on genuine BMW parts is that of BMW. Any retailer operating outside of this is in risk of being flagged by BMW. That being said I was able to find Kabnine order from Feb of 2015 in our system, my head of customer service will be reaching out shortly.

-James
FCP have been doing this lifetime replacement warranty guarantee "policy" for over 4 years with ALL of its products in both the US and outside of the US and have had NO negative ramifications from BMW. Heck I even emailed Gareth from FCP if I could return my Genuine BMW branded (not ZF branded) transmission pan and filter with integrated gasket along with the Genuine BMW branded mechatronic sealing sleeve if they start leaking in the future. And he replied saying of course you can and we will replace it for you or give you unexpired store credit for the value of the products you returned for, no questions asked. So its a bit suspicious that you say you may face legal action from BMW when FCP has been doing it for over 4 years.

Nevertheless, I commend you for taking the initiative to sort the customer service issue ECS are having with Kabnine.
Appreciate 0
      12-21-2016, 02:45 AM   #22
vtl
Colonel
vtl's Avatar
Australia
560
Rep
2,637
Posts

Drives: 2008 BMW 135i MT
Join Date: Apr 2015
Location: Melbourne, Australia

iTrader: (0)

Not just referring to ECS as it happens with a lot of other vendors on the forums here.

If a customer has to jump up and down on the forums to get customer service then they've already failed imo. They're stomping a PR issue rather than ensuring good customer serivce. Any remedy to the situation is what should've happened in the first place, and is most likely a one time solution rather than good service in general.
__________________
Build Thread | MHD Custom Tune | Agency Power DPs | PE Mod Exhaust | 550i Clutch | Wagner FMIC | M3 LSD | Turbosmart Kompact DVs | M3 Control arms | M3 steering rack | KW V2 Coilovers | Dinan Camber Plates | E92 M3 Front Sway | UUC Trans mounts | Nolathane rear subframe bushings | Ferodo DS2500 pads | Yokohama AD08R | 18" BMW 313 Rims | Schroth Harness | M3 Steering Wheel | LEDs | CIC + Combox retrofit
Appreciate 0
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 06:18 AM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST