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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Vishnu Customer Service Problems



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      09-27-2012, 09:00 PM   #1
slostjoe
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Vishnu Customer Service Problems

Ok so I will start off by saying I am by no means bashing this company as I have dealt with them several times in the past with excellent results.

However this time has been much different. I tried numerous times to call and email Vishnu prior to ordering my Procede, but against my judgement I went ahead and ordered the procede v5 rev3 and requested expedited shipping at my expense well after waiting about 5 business days with no confirmation I emailed and called them again they said the harness was on back order and they would overnight it as soon as they received it which they did....

So after finally receiving the parts the harness didn't fit so I made several attempts to contact them as was able to get an email back 4 days later saying to send it back and they will exchange it well I did so and no cannot reach them again...

I am extremely let down and upset I just spent 800$ for something I cannot even use and cannot get an answer for all I'm asking is for help/advice for my situation.

Thanks!
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      09-28-2012, 12:25 PM   #2
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Anyone?
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      09-28-2012, 12:46 PM   #3
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Quote:
Originally Posted by slostjoe View Post
Ok so I will start off by saying I am by no means bashing this company as I have dealt with them several times in the past with excellent results.

What did you order from them before?
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      09-28-2012, 04:02 PM   #4
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I don't know what relevance this has to my post or why it even matters for that fact.

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2 Procedes before this one
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      09-28-2012, 05:04 PM   #5
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Was generally curious...

Anyways, it sounds like another member on here is having communication problems as well.

http://www.e90post.com/forums/showthread.php?t=751091
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      09-29-2012, 12:50 PM   #6
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Quote:
Originally Posted by N55
Was generally curious...

Anyways, it sounds like another member on here is having communication problems as well.

http://www.e90post.com/forums/showthread.php?t=751091
That's great lol

I don't know if I should dispute the transaction with my credit card company or what.
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      09-29-2012, 01:33 PM   #7
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I've left 2 messages, several emails, and PM's to both Robert and Shiv, and have not gotten any response in the last 3 months or so.

You're not alone.
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      09-29-2012, 02:19 PM   #8
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vishnu has the worst customer service. I switched to jb4, im way happier!
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      09-30-2012, 01:05 AM   #9
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This is complete bullshit. I myself am a business owner I cannot imagine doing that to anyone especially after taking their money.

I guess I'll file a dispute with PayPal.
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      10-19-2012, 12:46 AM   #10
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Hope you get it resolved! I had to harass **********s for awhile to get my refund.
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      10-19-2012, 06:58 AM   #11
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I have the V5 Rev 3, ordered it in May. Got it like 2 months later. When it came time to update and do all the computer BS, the videos and directions were out-dated. They answered but couldn't do much for me. Thank god a fellow member in the Ft Walton FL area helped me out on the phone one evening. Great product, but they need someone to sit down and create, detailed, up to date videos that show every step. Mainly on the computer end. Reality is I'm about over all this aftermarket stuff on cars. It becomes a money pit, time pit and fight in the end. I think I'm going to get on a stock 5 series plan every 5-7 years. Good luck with Vishnu. If they are not taking calls, I'd wait maybe 1 whole week after calls/messages and emails and then dispute the charges. If you wait too long you give up your dispute rights I believe. So hard to tell if these companies are getting into trouble and just trying to run the clock out on your butt.
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