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BMW 3-Series (E90 E92) Forum > E90/E92/E93 Marketplace (For Sale / Trade / Wanted) > Vendor Comments/Review/Feedback Forum > Fantastic, honest vendor - BaanVelgen, highly recommended



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      11-05-2012, 05:55 AM   #1
XRS
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Drives: 335i E92 M-Sport
Join Date: May 2012
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Fantastic, honest vendor - BaanVelgen, highly recommended

I would like to give a shout out to BaanVelgen for the remarkably pleasant experience I had in dealing with them for my KWv2.

I am from Malaysia, and had order a set of these coilovers for my E92 335i.
Hendrik (the owner), responded to all my enquiries in a detailed and timely manner, and everything went smoothly throughout the buying process.

Unfortunately, bad luck rained over me and I was held at gunpoint after having a late dinner around the neighbourhood. The robbers took my car and everything else inside of it.

In these difficult situation, I messaged Hendrik to put my order on hold. On compassionate grounds, Hendrik went a step and told me it was all right to cancel the order, although the shipment has arrived at his warehouse.

I have to say in this day and age, it's really difficult to come across such a honest vendor, and I'm writing this to share with everyone here.

Kudo's to you, Hendrik, I have no doubt in my mind that I will deal with you again when I get my next vehicle.

A highly recommended seller to everyone here on e90post.

Cheers,
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      11-07-2012, 10:58 AM   #2
BaanVelgen
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Join Date: Nov 2011
Location: Rotterdam

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Hi XRS,

It still gives me a cold shiver when I read about the hijacking. We think it is not more then normal that in these situations customers have the right to cancel their order.

Thank you very much for the loving words, we really appreciate it.

Cheers

Hendrik@BaanVelgen
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