Costco Tire Damaged My Rims - BMW 3-Series (E90 E92) Forum

puffer · 11-11-2012, 07:36 PM

Had Costco change my tires and they left notches on the rim of all 4 wheels and scratches and dents on the inside of the lip. They made me file a claims report. Anyone have any experience with dealing with Costco Tire on trying to get them to pay for damages?

Also, how much does it cost to resurface rims?

On top of it all, they took my stainless steel valve caps and gave me those stupid green (nitrogen) ones. I asked for them back and they gave me the cheap plastic chrome ones.

Here's a typical notch on the rim. There are about 3~4 of these per wheel.

A couple of the many scratches

One of the dents on the inside of the lip

And another

ihsanshaik · 11-11-2012, 07:41 PM

I dealt with wal mart. They first told me 70 bucks for on wheel they messed up. I told them no way its 140 at this shop I WANT TO go to and they said okay. They gave me a check and it was nice and easy.

Dents on the inside of the lip? Any pictures.

puffer · 11-11-2012, 08:23 PM

added pictures

CombatNinja · 11-11-2012, 08:34 PM

Why would you take any car you care about to Costco?

ihsanshaik · 11-11-2012, 08:38 PM

Why not? Costco isn't ghetto or anything. Its just wheels/tires...Its not like hes getting something big done.

BMW has messed up my wheels before as well. BMW has dropped my cousins brand new E90 back in 06 off the truck. totaled..

Things happen. Have you wondered why businesses have insurance....Shit happens.

That is unfortunate that happened and I hope everything works out.

D's Bimmer · 11-11-2012, 08:50 PM

That's sucks. They might be good with prices. But I wouldn't trust them or most other general tire stores for that matter.

spiike32 · 11-11-2012, 09:40 PM

I will only take my Morr's to shops with touchless machines which just happens to be a discount tire by my house with a franchise owner that is a car enthusiast. Look into touchless machines next time.

puffer · 11-11-2012, 10:47 PM

I've been to costco one time before with my previous car and they never damaged the rims, granted they were OEM 17", not after market 19". I went to a firestone last time and they didn't leave one mark on the wheel, so I thought it wouldn't be that tough not to.
Hopefully whenever the claims department gets back to me, they will be reasonable to work with.
Anyone have any idea how much it would cost to repair?

EYE4SPEED · 11-12-2012, 08:39 PM

If you want it done right, take it to the local indy shop. Having the flunky at a warehouse store... you sorta brought it upon yourself. Why would they be careful?

At minimum, you need to take pictures at drop off because most tire shops will tell you there is no way their machines could do that. Trust me, I have learned my lesson.

I take winter wheels or beat up stocker to Discount Tire or Walmart. I take wheels that I care about to my local indy shop (and pay and arm and a leg to ensure they don't get damaged).

puffer · 11-13-2012, 02:20 PM

They should be careful cause it's their job. I know Costco pays their workers in the warehouse better than supermarkets. I assumed they should have better trained employees.
Like I said, I've been there before and they didn't scratch the rims. Will be going to Indy shops from now on though.

I've read some reviews online about people with the same issue and Costco has been reasonable (since we are all paying members). Let's hope they are the same this time around.

puffer · 12-17-2012, 06:00 PM

Well, Costco claims department payed for the wheel repair as well as the rental car. They were pretty easy to deal with, although their official stance is they are denying they caused the damage, but can't prove they didn't do it . Wish they would just take responsiblity and at the very least train their guys better, but whatever, I'm never going back there again.

On the plus side, if you have curb rash and want it repaired for free, take it to costco and they'll mess up your wheels and pay for repairs

11-11-2012, 07:36 PM	#1
puffer Private Drives: 2007 e90 328i N51 Join Date: Jun 2009 Location: San Diego Posts: 76 iTrader: (0)	Costco Tire Damaged My Rims Had Costco change my tires and they left notches on the rim of all 4 wheels and scratches and dents on the inside of the lip. They made me file a claims report. Anyone have any experience with dealing with Costco Tire on trying to get them to pay for damages? Also, how much does it cost to resurface rims? On top of it all, they took my stainless steel valve caps and gave me those stupid green (nitrogen) ones. I asked for them back and they gave me the cheap plastic chrome ones. Here's a typical notch on the rim. There are about 3~4 of these per wheel. A couple of the many scratches One of the dents on the inside of the lip And another __________________ H&R Sport Springs, Koni Yellow shocks, PE Exhaust Last edited by puffer; 11-11-2012 at 08:18 PM. Reason: adding pictures
	Tweet

11-11-2012, 08:23 PM	#3
puffer Private Drives: 2007 e90 328i N51 Join Date: Jun 2009 Location: San Diego Posts: 76 iTrader: (0)	added pictures __________________ H&R Sport Springs, Koni Yellow shocks, PE Exhaust

11-11-2012, 08:50 PM	#6
D's Bimmer First Lieutenant Drives: 2011 335i Sedan Join Date: Nov 2011 Location: Toronto Posts: 318 iTrader: (1)	That's sucks. They might be good with prices. But I wouldn't trust them or most other general tire stores for that matter. __________________ 2011 335i Sport Sedan \| Dinan Stage II Tune \| BMW Performance Exhaust \| BMW Performance Front Grill \| Eibach Spacers \| OEM Euro M-Sport \| 19" Volk Forged Performance ME's

11-11-2012, 09:40 PM	#7
spiike32 Captain Drives: Monaco Blue E92 335i Join Date: Apr 2009 Location: shy-town Posts: 847 iTrader: (7)	I will only take my Morr's to shops with touchless machines which just happens to be a discount tire by my house with a franchise owner that is a car enthusiast. Look into touchless machines next time. __________________

11-11-2012, 10:47 PM	#8
puffer Private Drives: 2007 e90 328i N51 Join Date: Jun 2009 Location: San Diego Posts: 76 iTrader: (0)	I've been to costco one time before with my previous car and they never damaged the rims, granted they were OEM 17", not after market 19". I went to a firestone last time and they didn't leave one mark on the wheel, so I thought it wouldn't be that tough not to. Hopefully whenever the claims department gets back to me, they will be reasonable to work with. Anyone have any idea how much it would cost to repair? __________________ H&R Sport Springs, Koni Yellow shocks, PE Exhaust

11-11-2012, 07:41 PM	#2
ihsanshaik Banned Drives: E36 M3, E36 Vert , E90 N52 Join Date: Oct 2006 Location: Downers Grove, IL Posts: 3,578 iTrader: (5)	I dealt with wal mart. They first told me 70 bucks for on wheel they messed up. I told them no way its 140 at this shop I WANT TO go to and they said okay. They gave me a check and it was nice and easy. Dents on the inside of the lip? Any pictures.

11-11-2012, 08:34 PM	#4
CombatNinja Defender of the Universe Drives: e91 328i, e90 328i, e90 335i Join Date: Feb 2011 Location: United States Posts: 1,032 iTrader: (0)	Why would you take any car you care about to Costco?

11-11-2012, 08:38 PM	#5
ihsanshaik Banned Drives: E36 M3, E36 Vert , E90 N52 Join Date: Oct 2006 Location: Downers Grove, IL Posts: 3,578 iTrader: (5)	Why not? Costco isn't ghetto or anything. Its just wheels/tires...Its not like hes getting something big done. BMW has messed up my wheels before as well. BMW has dropped my cousins brand new E90 back in 06 off the truck. totaled.. Things happen. Have you wondered why businesses have insurance....Shit happens. That is unfortunate that happened and I hope everything works out.

11-12-2012, 08:39 PM	#9
EYE4SPEED Ex-Quattro Driver Drives: E90 335d M-Sport LCI Join Date: Apr 2010 Location: West Coast... of Michigan Posts: 1,984 iTrader: (21)	If you want it done right, take it to the local indy shop. Having the flunky at a warehouse store... you sorta brought it upon yourself. Why would they be careful? At minimum, you need to take pictures at drop off because most tire shops will tell you there is no way their machines could do that. Trust me, I have learned my lesson. I take winter wheels or beat up stocker to Discount Tire or Walmart. I take wheels that I care about to my local indy shop (and pay and arm and a leg to ensure they don't get damaged). __________________ FS: HRE Center Caps http://www.e90post.com/forums/showth...post13972317l] FS: OEM Kidneys http://www.e90post.com/forums/showthread.php?t=783447

11-13-2012, 02:20 PM	#10
puffer Private Drives: 2007 e90 328i N51 Join Date: Jun 2009 Location: San Diego Posts: 76 iTrader: (0)	They should be careful cause it's their job. I know Costco pays their workers in the warehouse better than supermarkets. I assumed they should have better trained employees. Like I said, I've been there before and they didn't scratch the rims. Will be going to Indy shops from now on though. I've read some reviews online about people with the same issue and Costco has been reasonable (since we are all paying members). Let's hope they are the same this time around. __________________ H&R Sport Springs, Koni Yellow shocks, PE Exhaust

12-17-2012, 06:00 PM	#11
puffer Private Drives: 2007 e90 328i N51 Join Date: Jun 2009 Location: San Diego Posts: 76 iTrader: (0)	Well, Costco claims department payed for the wheel repair as well as the rental car. They were pretty easy to deal with, although their official stance is they are denying they caused the damage, but can't prove they didn't do it . Wish they would just take responsiblity and at the very least train their guys better, but whatever, I'm never going back there again. On the plus side, if you have curb rash and want it repaired for free, take it to costco and they'll mess up your wheels and pay for repairs __________________ H&R Sport Springs, Koni Yellow shocks, PE Exhaust

Thread Tools	Search this Thread
Show Printable Version Email this Page	Search this Thread: Advanced Search