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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > ECS Tuning slow ship



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      12-03-2012, 02:16 PM   #1
Drex335iLov
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ECS Tuning slow ship

Order was put in on Nov 20th and here it is Dec 3rd. Granted Thanksgiving probably messed things up a bit. I called them on Nov 28th and the CS guy said they shipped out on the 27th. The items were in stock an not backordered. 7 days to get the order out? Even if the parts needed to be sourced a followup email would be nice. Geez....coming up on 2 weeks is a bit much if they expect to keep the customer happy. I've been a customer for 6 years...they may have lost me here as the delay in these parts is really putting me in a bind.
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      12-03-2012, 02:43 PM   #2
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Drex - can you shoot me a PM with your order number or email on account? I'd like to have a talk with my guys and find out exactly what happened with your order. I'm very sorry for the inconvenience.
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      12-03-2012, 04:16 PM   #3
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UPS just dropped them off. All is right in the world. I'll shoot ya the order number so you can find out what happened. A little more communication would have been much appreciated so I could adjust my schedule a bit. Free time to do a brake job with a 3 year old can be a bit tough.
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