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      12-28-2012, 07:19 PM   #1
PerthBMW
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HELP - Is "trim" covered under warranty??

Hi

I had my 2010 325i serviced at the Stealership yesterday and sought to have the black surround on the start/stop button assessed for replacement under warranty as the coating was pealing off. I was rung by a Service Assistant during the day who advised that "trim" was only covered under warranty for 12 months and, given my car was 2 years old, it could not be replaced.

I have checked the warranty booklet I was provided when I purchased the car and also the current version on the BMW website and I cannot find anywhere an exclusion to the effect that "trim" is only covered for 12 months.

Can anybody help me here - am I looking in the wrong place and is there some fine print I am not reading?

On my review of the warranty conditions, the car is covered for 36 months end of story so that should include the trim. Also, I wonder constitutes "trim" - is that the whole inside of the bloody car?

I am very frustrated and would appreciate any guidance especially on how to get this corrected. If I am wrong and it is written somewhere then fair enough, I accept that, I just canít find it!!!

Thanks heaps guys...
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      12-28-2012, 07:44 PM   #2
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Tricky one, but it could be factored down to wear and tear. They can also put it down to you having contaminants on your hands to have caused this etc etc.

I don't think you'll have much luck.
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      12-28-2012, 11:09 PM   #3
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Quote:
Originally Posted by PerthBMW View Post
I was rung by a Service Assistant during the day who advised that "trim" was only covered under warranty for 12 months.
Call the Service Manager and get him to quote the info and page number in your official BMW manual where it says 12 mths only.

Its bullshit and you are being conned.
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      12-29-2012, 12:31 AM   #4
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Quote:
Originally Posted by QLD View Post
Call the Service Manager and get him to quote the info and page number in your official BMW manual where it says 12 mths only.

Its bullshit and you are being conned.
Mmmmmm I thought so it just sounds so bloody stupid hey.

I will send the Manager an email and ask that question of where it is written in the warranty terms.

Thanks
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      12-29-2012, 12:52 AM   #5
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Absolute rubbish.

I have had 2 individual leather drivers seat covers replaced as the side support rubbed through to the base leather, 1 was black on a 330ci convertable, one was white on Z4 35is. Both had less than 10,000km's, were over 12 months old but less than 2 years & they had to import the new covers from Germany.

BTW, both were my wifes daily drivers, she weighs less than 50kg & treats the cars like a baby.
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      12-29-2012, 01:31 AM   #6
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Quote:
Originally Posted by fontana302 View Post
Absolute rubbish.

I have had 2 individual leather drivers seat covers replaced as the side support rubbed through to the base leather, 1 was black on a 330ci convertable, one was white on Z4 35is. Both had less than 10,000km's, were over 12 months old but less than 2 years & they had to import the new covers from Germany.

BTW, both were my wifes daily drivers, she weighs less than 50kg & treats the cars like a baby.
Wow, you can just replace the leather covers??

wonder how much that would cost to do yourself?
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      12-29-2012, 09:20 AM   #7
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I have had peeling trim replaced after 12 months.
It's a poor design, not wear and tear.
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      12-29-2012, 05:04 PM   #8
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Originally Posted by PerthBMW View Post
Mmmmmm I thought so it just sounds so bloody stupid hey.

I will send the Manager an email and ask that question of where it is written in the warranty terms.

Thanks
Good to put it in writing so its on record, but make sure you ring him as a follow up if he doesn't respond after a couple of days. They (dealers) are notorious for not responding to emails (let alone phone messages).
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      12-29-2012, 06:28 PM   #9
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Wow, you can just replace the leather covers??

wonder how much that would cost to do yourself?
Yes you change just the leathers. I did this on my old E46 M3 when I put new leathers on both the front seats. Not particularly hard but there is a lot of work involved and you need the right tools to reapply the metal hog ring clips.
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      01-02-2013, 07:39 PM   #10
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Hi

I heard back from the Stealer and they agree that trim is covered under warranty and in the process of getting the part in - "start/stop button" to be replaced.

I have attached a copy of the button showing the coating starting to peel away (to the right of the "T" in the word START and the "P" in the word STOP). Given the car is two years old though best to report it now and get fixed in case it happens again.

Thanks for your help with this...
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      01-02-2013, 11:18 PM   #11
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Quote:
Originally Posted by PerthBMW View Post
Hi

I heard back from the Stealer and they agree that trim is covered under warranty and in the process of getting the part in - "start/stop button" to be replaced.

Thanks for your help with this...
no probs, glad u got it sorted! good result.
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      01-03-2013, 12:15 AM   #12
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Quote:
Originally Posted by PerthBMW View Post
Hi

I heard back from the Stealer and they agree that trim is covered under warranty and in the process of getting the part in - "start/stop button" to be replaced.

I have attached a copy of the button showing the coating starting to peel away (to the right of the "T" in the word START and the "P" in the word STOP). Given the car is two years old though best to report it now and get fixed in case it happens again.

Thanks for your help with this...
Awesome outcome!

I also have the same issue in the same spot as you! However, being a 2009 model it would not be under warranty anymore.
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