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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > comfort access complaints



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      12-24-2012, 02:53 PM   #1
Crewchief05
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comfort access complaints

I know its been covered numerous times but this is crazy. I just bought a 335i and the comfort access is not programmed with the key. The stealership wouldn't even program the 1 key they gave me. Do not buy from Everette Dealership in Benton, AR they do not look after their customers or follow through with their sales. Its under CPO and BMW will not program it. They said they would charge $180 just to program the key (so that doors unlock, lock, start, stop without use of key fob),
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      12-24-2012, 04:11 PM   #2
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Are you sure it has a good battery ?

Are you sure it has a good battery ?
You can get a battery from any drugstore its a 2032 widely used
in remotes it should cost you about 3 bucks per battery , much less online.
If they sold it to you with non working keys I would take it to a higher level at BMW.
But you should have checked that everything was working when you got it to.
Did you get two fobs with the car that's standard.
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      12-24-2012, 06:54 PM   #3
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You bought it from a bmw dealer and the keys came not programmed?
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      12-25-2012, 12:28 PM   #4
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Well I actually bought a car from a used car lot (a white 335i). When I drove it home I realized there were many things wrong with it so I took it back for servicing. On my way to pick it up they informed me that their service tech wrecked it. Since they wrecked it I requested another car. I chose one from another dealership but they were willing to sell it wholesale to the dealership I bought it from. (neither is a bmw lot) When the car arrived they only gave me one key. And the comfort access did not work. But since I chose the car they said they wont fix it. I have changed the battery and it still doesn't work.
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      12-25-2012, 12:29 PM   #5
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Is their anyway to tell if the comfort access is in fact working without the use of the key fob? Any kind of test?
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      12-25-2012, 12:35 PM   #6
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Let me see if I have some of the facts straight. You bought a used BMW CPO or not from other than the dealer and wanted the BMW dealer to code keys for you to be able to use comfort access which you don't know you have or not. Do I have that right?

If you want to see if you have comfort access I would post in the coding section of the forum for someone who lives close to where you live and is willing to come over or you visit them and check to see if the car has comfort access. I can tell you right now that only ultra high end shops or the dealership can program the key.

This thread has nothing to do with comfort access complaints it has everything to do with verifying if you even have comfort access and then coding the key(s) to work.

Where in your CPO did you see that the dealer would program your key? If you can't stand the cost of having the key coded wait until you get a real issue outside of CPO...
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      12-25-2012, 12:55 PM   #7
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The car is under CPO. And yes the car is from a dealer other than the one I purchased from. It for sure has comfort access. And yes I found out that BMW or high end shops are the only ones who could program the key fob. I will definitely check out the coding section though to see if theres a problem with the ca module though. The keys are not covered in the CPO unfortunately which to me sucks. I will probobly get it coded in a few weeks. I want to have the ca options since my car is equipped with it. If you know how to code the keys by all means let me know haha. But I will check out the coding section as well. thanks.
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      12-25-2012, 02:22 PM   #8
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Yup keys not covered. Thats going to be on you
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      12-25-2012, 02:34 PM   #9
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Does the key fob work at all? For example, will it unlock the car/start the car w/o using CA features?
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      12-25-2012, 03:36 PM   #10
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How are keys not covered under CPO? Aren't they part of the car? Sounds like paying a premium for CPO isn't worth it.
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      12-25-2012, 03:50 PM   #11
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thats what im saying. the key works for regular functions such as lock, unlock start. But the CA features are not programmed with the keys. I actually cancelled an extended CPO because of this. I feel that the $2K+ is not worth the little maintenance I would "maybe" come across in the future. But its under CPO until this time next year.
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      12-25-2012, 05:35 PM   #12
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Quote:
Originally Posted by Crewchief05 View Post
I feel that the $2K+ is not worth the little maintenance I would "maybe" come across in the future. But its under CPO until this time next year.
CPO doesn't cover maintenance.
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      12-25-2012, 05:48 PM   #13
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how is it that you bought a CPO from a non-BMW car dealer? I thought that only certified BMW dealers could sell CPO...
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      12-25-2012, 08:35 PM   #14
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Since they wrecked my previous car they bought a car from a bimmer dealer out of state. So it is from a bmw lot but purchased through a used car dealership
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      12-25-2012, 08:37 PM   #15
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So does BMW cover the comfort access system? say if it werent the key would they charge my arm and legs to fix the problem or would it be covered under CPO since its a electrical problem?
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      12-25-2012, 10:54 PM   #16
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Quote:
Originally Posted by Crewchief05 View Post
thats what im saying. the key works for regular functions such as lock, unlock start. But the CA features are not programmed with the keys. I actually cancelled an extended CPO because of this. I feel that the $2K+ is not worth the little maintenance I would "maybe" come across in the future. But its under CPO until this time next year.
I purchased an extra key fob (I have CA) a few years ago from my local dealership. The programming was quite simple: they handed me the non-programmed key, told me to unlock the car with the working key, and then was instructed to insert the key fob and push start. It was as simple as that. Maybe the issue is greater than programming?
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      12-25-2012, 11:08 PM   #17
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Ca is not covered under cpo
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      12-26-2012, 12:50 AM   #18
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I think I figured it out! I just went into the hidden menu and to check battery voltage. It was reading 11.8 (car was not running). I also checked the battery itself and there were no colors visible just a empty hole (or black). Going to see if the dealership can replace the battery since I just purchased. I will report back if they did or not. If not BT cable here I come lol.
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      12-26-2012, 02:17 AM   #19
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Car battery will not affect CA unless it literally doesn't have enough juice to run the electronics.

CA fobs need to be programmed by the dealer. There's pretty much no way around it. They need to program the CAS module to accept the key's signal/code for CA functions.

CPO should have come with two fully working keys, but seeing as how you didn't get the car direct from a BMW dealer I don't know if you have any legs to stand on.
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      12-26-2012, 02:23 AM   #20
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So, both dealers involved in the transaction (the one who sold the car to you and the one who actually supplied the car) are BMW dealers - is that correct?

Did you try to talk to both dealers or only to the one who sold the car to you?
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      12-26-2012, 09:53 AM   #21
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i talked to both to try and get the key programmed as well as a new key. But I am pretty sure its just the battery. My car is taking longer than usual to notice the key in the ignition now too. I am going to try and get the battery replaced then go from there. Both shops including BMW said keys and CA are not covered under cop.
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      12-26-2012, 10:52 AM   #22
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Doesn't E90s have the slot where you put your key in to charge the battery?
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