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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > New & Preowned BMW Ordering / Pricing / Tracking Information Forum (including European Delivery) > Half an E91 Tool Kit!



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      11-21-2012, 02:19 AM   #1
BmerMeUp
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Thumbs down Half an E91 Tool Kit!

As the saying goes:
Q: "What's worse than finding a worm in your apple...?"
A: "HALF a worm!"

So I recently collected my 2008 E91 (CPO) from the BMW dealership and spent several hours reading the OM, at which point I discover this car has a toolkit. "Cool," I think and go looking for it.

Sadly, I discover I don't have a toolkit..
I have HALF a toolkit!! There isn't even a TOW HOOK!!
I would have thought that would be a legislated requirement to sell a car, especially a BMW CPO one - if you can't tow it properly or safely, that seems like a liability to me, no? Like having a spare tire (or runflats in this case).

Anyway - I brought it to their attention, and they are DEBATING on what to do!! Disappointed. I would have expected that should be an "OMG MR. NEW CPO OWNER, we are very sorry for our oversight, and will send you a new toolkit (which will cost us next to nothing) immediately."

Still waiting to hear what they decide.


And before I get pounded for not checking - I didn't expect to need to re-CPO the car myself on delivery... I looked for scratches and two keys, and drove off happy. Until now.
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      11-21-2012, 02:39 AM   #2
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You have to find a way to get them you a full set most likely they took it themselves because stealership. When my dad and I went to go get him an X5 from BMW Long Beach I noticed the retractable trunk cover was missing and they brought out a new one. You always have to check for the spare, jack, toolkit, owners manual, for suvs the trunk cover, etc.
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      11-21-2012, 08:37 AM   #3
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Quote:
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You have to find a way to get them you a full set ... You always have to check for the spare, jack, toolkit, owners manual, for suvs the trunk cover, etc.
Hey Amini77 - Agreed! I am hoping they send me a new set, but they are still debating (day 3, Business passed it to Sales, passed it to Parts...) which is not likely a good sign. I like the dealership I went to... but BMWNA will get a big fat email fart from me if dealership doesn't come through!

And yes... live and learn. Had this been a roadsider deal, I would surely have gone over it with a fine toothed comb. I trusted the CPO a little too much it seems.
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      11-22-2012, 01:18 PM   #4
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Sorry to hear that, that blows. Hopefully, the dealership would do the right thing and fork over the missing items (or just give you a brand new kit).
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      11-22-2012, 04:36 PM   #5
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Sorry to hear that, that blows. Hopefully, the dealership would do the right thing and fork over the missing items (or just give you a brand new kit).
My feeling exactly! Still waiting for Parts to respond. I'm probably in the Ignore pile by now. I will follow up shortly and see what they say.
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      11-22-2012, 07:43 PM   #6
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thats pretty common. it used to come with a full set, but seems a lot don't anymore. if you search you will see other have complained about it too. my cousin got an 09 335 cpo recently and he was missing a few things. my 06 came with all.
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      11-22-2012, 10:56 PM   #7
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thats pretty common. it used to come with a full set, but seems a lot don't anymore. if you search you will see other have complained about it too. my cousin got an 09 335 cpo recently and he was missing a few things. my 06 came with all.
Hunh - didn't know that! First time CPO buyer, figured it'd be "good as new"! Lesson learned..
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      11-23-2012, 07:19 PM   #8
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I hope you have at least the wheel nut adapter!

BTW, my dealer would not loose any time and give you a new kit.
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      12-07-2012, 08:08 AM   #9
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Thanks for your input - after my persistent requests, the dealership has confirmed the parts are "in the mail" for me.

Whew!
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      12-07-2012, 09:31 AM   #10
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^ nice... now, hopefully, you won't ever have to use the toolkit
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      12-07-2012, 09:38 AM   #11
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^ nice... now, hopefully, you won't ever have to use the toolkit
Ha. Trudat. Never thought of it that way.
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      12-31-2012, 11:06 PM   #12
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And as time went on, the toolkit contained fewer and fewer things. My brand-new Euro-delivered '11 e91 came with nothing but the tow hook. I added the rest myself.

Nice thing about ED is you do get the First Aid kit and warning triangle for free.
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