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BMW 3-Series (E90 E92) Forum > E90 / E92 / E93 3-series Technical Forums > AUDIO/VIDEO + BLUETOOTH + Electronics/Alarm/Software > Dension Gateway 500 trouble after service



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      01-07-2013, 03:45 PM   #1
Atlas12v
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Dension Gateway 500 trouble after service

I have a Dension GW500 fitted to my 2006 E90 with Prof I-Drive.

I fitted it using the CDC prep wires and had it coded to the car by a specialist using Autologic.

I needed to get the car serviced and followed the instructions to switch the GW to "hide" it so any diagnostics did not find it.

Once switched I could not be found through I-Drive as I expected.

I got the car back and switched the GW back to "show" mode.

Now when I select the GW through I-Drive it shows no Ipod, No USB and No something else (I forget)
This is despite having a fully charged Ipod connected.

Any ideas????

I really don't want to have to pay to have the GW coded to the car again.

All help appreciated!
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      01-07-2013, 05:58 PM   #2
ctuna
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They overwrote you old sofware returned to stock.

They overwrote you old software returned it to stock.
Probably is not coded for cdc and maybe kmp with ipod option anymore.

What service was done and why.
Who did it.
If its out of warranty why would you go to
a dealer or did you.
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      01-08-2013, 03:35 AM   #3
Atlas12v
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Quote:
Originally Posted by ctuna
They overwrote you old software returned it to stock.
Probably is not coded for cdc and maybe kmp with ipod option anymore.

What service was done and why.
Who did it.
If its out of warranty why would you go to
a dealer or did you.
Hi ctuna, thanks for the quick reply.

Standard 3rd oil service carried out frustratingly by the same Indy who coded it originally.

So despite the GW being switched to service mode it's still been lost?

Why would it show on the I-Drive if its been lost?
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      01-08-2013, 08:01 AM   #4
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Quote:
Originally Posted by Atlas12v View Post
Hi ctuna, thanks for the quick reply.

Standard 3rd oil service carried out frustratingly by the same Indy who coded it originally.

So despite the GW being switched to service mode it's still been lost?

Why would it show on the I-Drive if its been lost?
There is no CDC enabled in your car anymore. You need to code the CDC enable back.
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      01-08-2013, 08:18 AM   #5
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Seems odd that that would happen on just an oil reset. You can do that on the stalk without any special equipment. Also, from what I understand of Autologic, all coding/programming is done by sending a request off site to Autologic Inc. for analysis and they send a profile back that the service center applies via the Autologic machine.
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      01-08-2013, 11:33 AM   #6
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Why would they touch the software for a oil change?

Why would they touch the software for a oil change?
I wouldn't think it would be necessary to change the thing to invisible mode
for an Indy that knows you had it installed. You should have some leverage
to get it fixed for free it that's the case anyway.
If they put a computer on it you better ask what happened.

Last edited by ctuna; 01-08-2013 at 11:52 AM.
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      01-08-2013, 12:50 PM   #7
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hi there, try removing the power from it and replugging it....

i have the avr with the dension 500 and i get this every now and then.....

does the dension show up on cd5?

is it just not showing anything plugged into it?

ive found using usb to an excellent part of the product....
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      01-09-2013, 11:52 AM   #8
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Quote:
Originally Posted by terminator2k2
hi there, try removing the power from it and replugging it....

i have the avr with the dension 500 and i get this every now and then.....

does the dension show up on cd5?

is it just not showing anything plugged into it?

ive found using usb to an excellent part of the product....
It's showing yes an yes it just states that there no device or USB attached.
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      01-09-2013, 12:23 PM   #9
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have you tried resetting it?

by the bypass switch is a reset switch....use a cocktail stick to push in there to reset the gatewa500 if you havent already done so.....
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      01-10-2013, 03:24 PM   #10
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Yes tried resetting it too.

Very frustrating, looks like its back to the Indy for a recode.
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