Poor international customer service @ Alpinemss - BMW 3-Series (E90 E92) Forum

XieJin · 01-17-2013, 07:02 AM

Hey Guys,

I just wondered if any of the local customers in the US have experienced issues getting replacement parts from Alex@Alpinemss? The first time i needed a replacement due to DOA took 2 months. Its now been 6weeks+ since i contacted alex and he has now stopped responding to pms & mails. Seeing as he is a forum sponsor i thought they would have better service towards forum members atleast. The ballasts have been causing issues (lamp errors) since day 1 on my Alpine HIDs but i've ignored them for now, an issue that isn't even supposed to happen on these lights. Now however i'm starting to think it might just be poor quality seeing as 2 parts have broken AND that they never functioned properly from the start

Has anyone else experienced these issues with either alex or the HIDs they sell?

/Dave

Josh1a1h · 01-17-2013, 08:21 AM

I am in the UK...
I had alpine HID AE when I first got my car.
A bulb failed prematurely after 3 months.
He promised many times to re send a new bulb... This was after many times of me attempting to contact him.

He still did not send the bulb and it has been a year. So I chucked his piece of s hit HIDs in the bin.
BTW they were not meant to have errors... BUT THEY DID!

XieJin · 01-17-2013, 02:00 PM

Can't decide on whether to be happy or sad that i'm not the only one. Thanks for posting Josh, hopefully we can bring these issues to light so that other potential buyers don't have to suffer as we have.

BTW i also had the HID AngelEyes but with 8.5k bulbs. One ballast DoA and one lamp (most likely been failing all the time) but now stonedead at around 10 months usage.

cuiter23 · 01-17-2013, 02:02 PM

I think you will have more luck posting in the vendor reviews/comments section.

XieJin · 02-27-2013, 06:49 AM

Well i'll be throwing these POS in the garbage when i get home. Just picked up a new pair from a different vendor. Too bad alpinemss doesn't care about their customers. Will never recommend them to anyone i know in any forum or this when asked.

01-17-2013, 07:02 AM	#1
XieJin Private First Class Drives: '07 E92 325i Join Date: Jan 2011 Location: Sweden Posts: 164 iTrader: (0)	Poor international customer service @ Alpinemss Hey Guys, I just wondered if any of the local customers in the US have experienced issues getting replacement parts from Alex@Alpinemss? The first time i needed a replacement due to DOA took 2 months. Its now been 6weeks+ since i contacted alex and he has now stopped responding to pms & mails. Seeing as he is a forum sponsor i thought they would have better service towards forum members atleast. The ballasts have been causing issues (lamp errors) since day 1 on my Alpine HIDs but i've ignored them for now, an issue that isn't even supposed to happen on these lights. Now however i'm starting to think it might just be poor quality seeing as 2 parts have broken AND that they never functioned properly from the start Has anyone else experienced these issues with either alex or the HIDs they sell? /Dave
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01-17-2013, 08:21 AM	#2
Josh1a1h Major Drives: SB Pre-LCI 335i Join Date: Aug 2011 Location: North London Posts: 1,477 iTrader: (1)	I am in the UK... I had alpine HID AE when I first got my car. A bulb failed prematurely after 3 months. He promised many times to re send a new bulb... This was after many times of me attempting to contact him. He still did not send the bulb and it has been a year. So I chucked his piece of s hit HIDs in the bin. BTW they were not meant to have errors... BUT THEY DID! __________________ JB4, BMS DCI, VRSF DP, H&R/Koni Yellow Dampers. 1M Bumper & Carbon Splitter, LED Angel Eyes w/Full Blackout, M3 Skirts, CSL Boot & Carbon Diffuser, 8.5/10.5 x 19" SSR Professor MS1

01-17-2013, 02:02 PM	#4
cuiter23 Captain Drives: e90 328i Join Date: Jul 2012 Location: Vancouver Posts: 689 iTrader: (0) Garage List 2007 BMW 328i [3.62]	I think you will have more luck posting in the vendor reviews/comments section. __________________ 2007 E90 328i - Titanium Metallic l ZSP l ZCW l Logic7 l PDC l BlackVue DR380G-HD l MTEC License Plate LED l AA N52 Signature Exhaust l MTEC V3 AE l 6000K HID

02-27-2013, 06:49 AM	#5
XieJin Private First Class Drives: '07 E92 325i Join Date: Jan 2011 Location: Sweden Posts: 164 iTrader: (0)	Well i'll be throwing these POS in the garbage when i get home. Just picked up a new pair from a different vendor. Too bad alpinemss doesn't care about their customers. Will never recommend them to anyone i know in any forum or this when asked. Last edited by XieJin; 02-27-2013 at 06:59 AM.

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01-17-2013, 02:00 PM	#3
XieJin Private First Class Drives: '07 E92 325i Join Date: Jan 2011 Location: Sweden Posts: 164 iTrader: (0)	Can't decide on whether to be happy or sad that i'm not the only one. Thanks for posting Josh, hopefully we can bring these issues to light so that other potential buyers don't have to suffer as we have. BTW i also had the HID AngelEyes but with 8.5k bulbs. One ballast DoA and one lamp (most likely been failing all the time) but now stonedead at around 10 months usage.