|
|
|
|
|
|
BMW Garage | BMW Meets | Register | Today's Posts | Search |
|
BMW 3-Series (E90 E92) Forum
>
I need your help - Carbon Build Up
|
|
01-25-2013, 08:05 PM | #1 |
Private
10
Rep 51
Posts |
I need your help - Carbon Build Up
2009 335d
60,000 miles Carbon Build Up - extended warranty will not cover and BMW NA is treating me horrible. I just went in again to talk to my service rep manager to continue pressing them to fix the Carbon Build Up issue. I need some help from the forum: The service manager needs other case examples of this problem to pull up so he can show examples to the regional rep who is coming in town on Tuesday. He needs the last 7 numbers of the VIN from other Carbon build up D's to pull up cases from their database. Anyone that's had Carbon buildup please PM or email the last 7 digits of the VIN for me to compile a case list. patrickjuhlin@gmail.com In return I will put together a comprehensive case for others to use in the future and for a group letter. Thanks in advance. |
01-25-2013, 09:53 PM | #2 |
Lieutenant Colonel
96
Rep 1,592
Posts
Drives: 2011 335d, M-Sport
Join Date: Jan 2012
Location: MD
|
Hope you get some help on this.
|
Appreciate
0
|
01-25-2013, 10:32 PM | #3 |
Brigadier General
208
Rep 3,175
Posts |
Contact Emily at BMWNA - contact info below.
Emily is the rep I have been conversing with in response to my note to BMW Group. Let Emily know that you were referred on "E90 Post" by a fellow 335d owner that she has traded e-mails and voicemails with. It is important for BMWNA and BMW Group to know this issue is becoming public knowledge and therefore it is in their own best interest to step in front of this and take responsibility for what appears to be an engineering design flaw. Once again I reached out to Emily in an effort to rekindle our discussion as it relates this very issue and our concerns with respect to the short/long term reliability of our 335d's. I also provided a link to this post. What I find truly disappointing is, BMWNA's refusal to stand behind its' product in the face of a growing and well known issue. The fact that BMWNA would go so far as to blame an owner for this design flaw is astounding! BMWNA Contact: Please contact Emily and report back as to her response. I have attempted to contact you and have been unable to reach you. Your satisfaction is our most important priority. It would be my pleasure to speak with you if you still require assistance. I can be reached at 1-800-831-1117, ext. 8993. The BMW Customer Relations and Services Department Monday through Friday from 9:00 A.M. to 9:00 P.M., Eastern Time. Sincerely, Erin Waugh BMW Customer Relations and Services Representative Last edited by cssnms; 01-26-2013 at 12:08 PM.. |
Appreciate
0
|
01-26-2013, 12:24 AM | #4 |
Brigadier General
411
Rep 3,049
Posts
Drives: 2009 BMW 335d
Join Date: Jan 2012
Location: Toronto, ON, Canada
|
Sent you my last 7 digits via PM.
|
Appreciate
0
|
01-26-2013, 07:37 AM | #6 |
Brigadier General
411
Rep 3,049
Posts
Drives: 2009 BMW 335d
Join Date: Jan 2012
Location: Toronto, ON, Canada
|
I know you're referring to the OP but I'll chime in. My extended warranty wasn't even purchased through BMW. The dealer had no reservations at all in replacing my intake manifold.
|
Appreciate
0
|
01-26-2013, 10:05 AM | #8 |
First Lieutenant
130
Rep 391
Posts
Drives: E90 335d, G07 M50i, F26 X4
Join Date: Jul 2011
Location: Virginia
|
OP Did you buy extended warranty from BMW or 3rd party. Even though I cant help you directly since I didnt have carbon build up but I was thinking to write to BMWNA with my fear of owning vehicle beyond main warranty period. Is it good idea?
|
Appreciate
0
|
01-28-2013, 05:03 PM | #10 |
Brigadier General
281
Rep 4,121
Posts |
|
Appreciate
0
|
01-28-2013, 05:58 PM | #11 |
Private
10
Rep 51
Posts |
Two so far and the Service Rep claims that both had no work done in their system, atleast work that BMW paid for. I really need your help now becuase the reagional rep is in town tomorrow morning!!! I need some amunition that somewhere BMW has covered the costs. I have read mutliple cases where this happnened but I need to provide proof.
|
Appreciate
0
|
01-28-2013, 06:09 PM | #12 | ||||||
Brigadier General
281
Rep 4,121
Posts |
From the other forum:
Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
|
||||||
Appreciate
0
|
01-28-2013, 06:22 PM | #13 | |||||||||||
Brigadier General
281
Rep 4,121
Posts |
And locally:
Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
Quote:
|
|||||||||||
Appreciate
0
|
01-29-2013, 07:55 AM | #16 | |
Jumping Jack Flash
321
Rep 1,692
Posts
Drives: 2021 X3 M40i
Join Date: Nov 2012
Location: California (east of Sacramento)
|
Quote:
1. Is the X5d engine experiencing similar problems, and if not, what is the difference in the engine configuration? 2. What has BMW done with the new engines in the 320d and other models that are being introduced in the near future?
__________________
2021 X3 M40i: M Sport Differential, Adaptive M Suspension.
Previous BMWs: 1971 BMW 2002, 1973 BMW R75/5, and 2011 BMW 335d Previous Other Vehicles: '67 Cougar, '70 911e, '86 Jetta Diesel, '05 and '12 Foresters, et al. |
|
Appreciate
0
|
01-29-2013, 08:03 AM | #17 | |
Throbbing Member
43
Rep 1,433
Posts |
Quote:
The prevailing theory is this: Since the SUV is heavier, the engine is more heavily loaded all the time, and diesels need to be under load to prevent carbon build up. There have been a number of suggestions to drive the 335d hard (wheee!) to prevent buildup. But, there's also the EGR recall, which might prevent the issue from happening as well, but I don't think there are enough data points to make that conclusion, especially since the EGR recall work would have to be done before carbon buildup is an issue. So far it seems the 2009 and 2010 models are most likely to have it, possibly because the 2011 didn't have enough miles before having the EGR work done.
__________________
2014 Tesla Model S 85kwh
Previous cars: 2011 335d / Deep Sea Blue / Saddle brown / sport / premium 2008 BMW 135i / 6MT 2002 Z06 Corvette |
|
Appreciate
0
|
01-29-2013, 08:17 AM | #18 |
Brigadier General
208
Rep 3,175
Posts |
I finally got around to speaking with a BMWNA rep (Erin) yesterday with whom I have been trading e-mails with regarding this issue and to whom I provided various forum links to the carbon build-up threads and I am disappointed to report that she/BMWNA could NOT answer even one question or provide any sort of response to the matter. In fact her response was, she is not aware of any problems and that I should express my concerns to my servicing dealer; to which I responded I already have they do not know anything.
The rep did say she was going to forward my e-mails and the forum links to the technical desk, but could not promise that I would recieve any kind of response - VERY SAD to say the least! |
Appreciate
0
|
01-29-2013, 08:39 AM | #19 | |
Lieutenant Colonel
96
Rep 1,592
Posts
Drives: 2011 335d, M-Sport
Join Date: Jan 2012
Location: MD
|
Quote:
Keep n mind, we are talking about roughly 10 cars. this is large relative to the number of diesels on the forum but insignificant relative to the number of diesels sold 2009-2011. In contrast, It took Mazda about three years and hundreds of public cases to extend their rx8 engine warranty to 100k miles, and this was a blatant design flaw in the apex seals which could not be attributed to any outside forces (gas quality, etc.). |
|
Appreciate
0
|
01-29-2013, 08:40 AM | #20 | |
Brigadier General
281
Rep 4,121
Posts |
Quote:
|
|
Appreciate
0
|
01-29-2013, 08:45 AM | #21 |
Captain
72
Rep 697
Posts |
M57 Technical Specs
Here is the document that entails all the differences between the Euro and US version and E70/E90 differences.
Overall summary - US versions have a stricter emissions system. E70 comes with a low and high pressure EGR system. Where the E90 has only high pressure EGR system. So it is stricter emissions for the E70. I can't imagine E70 with high miles with the old EGR system not having carbon build up issues, as BMW also released the update for them. The cases are probably just not documented on the internet. Enjoy. |
Appreciate
0
|
01-29-2013, 10:04 AM | #22 |
Brigadier General
229
Rep 3,489
Posts
Drives: Montego Blue 335d
Join Date: Jun 2011
Location: Puerto Rico(Dominican Republic 03/2017)
|
Does 60 minutes or ANYONE out that can bring this fiasco to lite on BMW
__________________
RENNtech Flash(Lenny Wu)/WAGNER IC
Enkei Rajin 18"/Execuhitch Hitch/Koni FSD Soft Ride Bike Rack/Brava Synthetic Motor Oil(Made in Puerto Rico)/Meth(in the works)/CBU done w Andrew EGR Race Pipe (whoa! what an animal it is now) |
Appreciate
0
|
Bookmarks |
|
|