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BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > How is the dealer for detailing?



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      01-29-2013, 09:46 AM   #1
rjc03001
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How is the dealer for detailing?

Hey everyone, I brought my car in for service to the dealer and got the "courtesy" wash. Needless to say, my car looks like it got washed with a brillo pad along with some nice long scratches. This was actually my first time stepping into the dealership so I was not aware they did this bad of a job, lesson learned, never again. Anyway, they offered to buff out the car for me, and I was wondering if the dealership does a good job doing this. Has anyone had any experience?
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      01-29-2013, 09:50 AM   #2
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Eff the dealership, everytime I go there they try and wash my car even when it's clean, it's like really? It's clean already. I personally would just wash my car my self and detail it my self. When you have a bunch of teenagers washing cars of course your going to find scratches.
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      01-29-2013, 10:09 AM   #3
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I guess it depends which dealer you go to. I don't have a garage and I DD my car every day, so I always stop by the dealer every week or so for free washes. It's a bit better quality than taking it to an automatic car wash, though of course not perfect.
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      01-29-2013, 10:34 AM   #4
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It does depend on the dealership and I'm sure some are better than others, but honestly I would not let the dealership touch the paint on my car. I always request No Wash, but have had them run the car through their Scratchfest5000 brillo machine a couple of times, ruining my detail. Having them then go over it with a buffer would just add insult to injury. They are not professional detailers and as such they don't belong behind a buffer IMHO.
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      01-29-2013, 10:49 AM   #5
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It does depend on the dealership and I'm sure some are better than others, but honestly I would not let the dealership touch the paint on my car. I always request No Wash, but have had them run the car through their Scratchfest5000 brillo machine a couple of times, ruining my detail. Having them then go over it with a buffer would just add insult to injury. They are not professional detailers and as such they don't belong behind a buffer IMHO.
Personally, I don't like letting the dealer wash my car.

However, they've done it without telling me a few times in the past while it was in for service and they do a decent job. My only complaint is that they always miss 2-3 large spots and do a crappy job on the wheels.

I would still rather not let them wash it. I have since asked them to just do the interior vacuum and forgo the wash.
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      01-29-2013, 12:22 PM   #6
rjc03001
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Thanks for the input. So nobody has ever had the dealer buff their car? I was planning on buffing everything out this spring, but they offered to repair the damage.
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      01-29-2013, 12:36 PM   #7
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I don’t let anyone wash my car, let alone detail it. I’ve even gone as far as leaving a post-it on the steering wheel with “NO WASH” written on it when dropping it at the dealer. That was a last resort effort, as requesting no wash with the SA resulted in a swirl/wash the 3 times prior.
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      01-29-2013, 12:40 PM   #8
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First person to answer your question... It'd probably be the same people buffing your car that washed it. Pass on that offer. I'd ask the dealer to pay for a detail at a 3rd party...someone that actually knows what their doing with a paint/clear correction.
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      01-29-2013, 01:06 PM   #9
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They can't even wash my damn car right without swirling it up and leaving smear marks all over it. I can't imagine a detailing job.
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      01-29-2013, 02:20 PM   #10
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never take it to the dealership for any type of DETAIL. i dont even let them wash my car....
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      01-29-2013, 02:32 PM   #11
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My mother had her BSM X5 detailed at the dealership was on special for like 159 it came out awesome.
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      01-29-2013, 02:34 PM   #12
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Quote:
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Eff the dealership
I agree watch some videos and get your own stuff. Even if you are in a city and don't own a garage, chances are someone you know does. After 2-3 times you will have recouped your cash, just don't get roped into doing all your buddies cars
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      01-29-2013, 03:50 PM   #13
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I had my dealer detail the entire car. I won a freebie at our local club tech session at our dealer. I watched them do a demo polishing on a black hooded customer car, was very impressed by the job. My dealer's detailer used a Maguire's two step chemical buffing process - it turned out wonderful on my CR paint. The interior cleaning and revitalizing is what really impressed me - I had zero complaints on everything they did. Every nook inside the car was cleaned and polished. Amazing job.
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      01-29-2013, 03:58 PM   #14
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Heard the dealer around here uses a soft cloth automatic wash.
Gave them once chance. Car looked like it was sprayed wet and then dried.

Now I just let them do the vacuum only. They are good at not doing the wash
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      01-29-2013, 07:32 PM   #15
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all dealers and different, and most the time its highschool kids washing the cars

the last dealership i worked at, the detailing manager refused to use anything but a wool pad for detailing (should have seen black cars in the sunlight!!)
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      01-29-2013, 08:02 PM   #16
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I don't let my dealer wash my car....
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      01-29-2013, 08:12 PM   #17
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I would NEVER let the dealer wash my car. In fact, I tell them repeatedly since day 1 every time I go in for service to let everyone know " NO WASH". However, the last time I was at a dealer they totally forgot and someone washed it. And guess what, I got some nice new scratches. Dude looked like he dried wiped the hell of my car with dirt on it just moving it all around my paint smh....
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      01-29-2013, 08:51 PM   #18
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When I go for service I make them put up a "no courtesy wash" on my mirror. Will not let them touch the car.
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      01-29-2013, 09:02 PM   #19
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Quote:
Originally Posted by AGO 530 View Post
I don’t let anyone wash my car, let alone detail it. I’ve even gone as far as leaving a post-it on the steering wheel with “NO WASH” written on it when dropping it at the dealer. That was a last resort effort, as requesting no wash with the SA resulted in a swirl/wash the 3 times prior.
this guy
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      01-29-2013, 09:10 PM   #20
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I am laminating a sign that says please do not wash. Thank you!!!!

I can't tell you how many times I have had dealers that have screwed this up or last second I asked them why is my car taking so long and they go it is going through the wash.

A sign is the only thing to stop them.

Thanks
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