E90Post
 


E92 Lighting
 
BMW 3-Series (E90 E92) Forum > BMW E90/E92/E93 3-series General Forums > General E90 Sedan / E91 Wagon / E92 Coupe / E93 Cabrio > Hurricane Sandy - Got my car back from insurance



Reply
 
Thread Tools Search this Thread
      01-06-2013, 11:47 AM   #1
lorinser
Private First Class
 
Drives: BMW e92 black/black
Join Date: Oct 2008
Location: NJ

Posts: 101
iTrader: (0)

Hurricane Sandy - Got my car back from insurance

So if anyone remembers. I had insurance take my car from Hurricane Sandy.
It was taken first week of November. It was supposed to be delivered by Thanksgiving, and Encompass Insurance sent the car out to be inspected. It ended up being Ok, no problems.

Guess what! It took them until Today to get my car delivered. I was out of a car for 2 months.
First it was delivered to NYC 2 weeks ago without notice, while i was out of the country. AND they lost my car keys. So their plan was to leave it on the street.
Had them take it back.

finally today it was delivered. Mind you I gave them my car in Great condition. I had them take it away after the storm because i was concerned, even though it ran fine.

I want you to look at how it was returned. The crank is gone. Engine doesn't start. The car lot/inspection people opened the car up and put it in neutral.

Also, i need help asap. What is missing from my trunk (left side)??? Clearly something is disconnected.

My claims rep center is closed on weekends. Any advice on how to proceed except getting furious on the phone?

My blood is boiling.
Attached Images
     
lorinser is offline   United_States
0
Reply With Quote
      01-06-2013, 11:50 AM   #2
Blindside_137
Brigadier General
 
Blindside_137's Avatar
 
Drives: '09 E93 Space Gray 328
Join Date: Jun 2010
Location: Raleigh, NC // Blacksburg, VA

Posts: 4,971
iTrader: (1)

holy effing shit, I would've had a heart attack.

I don't even know what to tell you, I'm speechless.
__________________
M3 Edition Grilles|Painted Reflectors|Matte Black Vinyl Window Trim|M3 Lip Spoiler|35% Tint|19" Satin Black Avant Garde M359|Lux H8 V3
OEM Aero Lip|M3 Side Skirts|LCI Tails|M-tech Rear|Duke Dynamics CF Performance|Cyba 4.0 Black Chrome
Blindside_137 is online now   United_States
0
Reply With Quote
      01-06-2013, 11:55 AM   #3
adiba14
Private
 
Drives: 335i
Join Date: Sep 2012
Location: Texas

Posts: 59
iTrader: (0)

Get a lawyer and sue the shit out of them. Did you take pics before?
adiba14 is offline  
0
Reply With Quote
      01-06-2013, 12:03 PM   #4
sammk
Private First Class
 
Drives: 2008 328i Coupe
Join Date: Oct 2011
Location: Michigan

Posts: 173
iTrader: (1)

Hope you're not exaggerating, because this is beyond unacceptable... If this is true, I would be going pe$h!t ballistic at this very moment.
__________________
sammk is offline  
0
Reply With Quote
      01-06-2013, 12:08 PM   #5
135Pats
Need more fuel
 
135Pats's Avatar
 
Drives: 135i
Join Date: May 2012
Location: Maryland

Posts: 5,175
iTrader: (1)

Wait is this serious? If so that is ABSURD, utterly inexcusable on their part. Lawyer up and sue them blind for breach of contract and professional negligence, do you have "before" pictures?
__________________
E88 FBO N54 Alpinweiss/Coral Red/Meisterschaft Race/Berk Resonated/Macht Schnell 3"/ER CP/Synapse/VRSF FMIC/FFTEC LPFP/HFS-4 DO Stainless Lines/BMS DCI/BMS Thermostat Delete/Rob Beck PCV Valve + Cap/BMS OCC/PTF E50/ST Coilovers/M3 Front Control Arms + Tension Rods/M3 Subframe Bushings/M3 FSB/DINAN Camber Plates/Apex ARC-8/Project Kics/Macht Schnell Studs/VAC Hubs/Rogue Transmission Mounts/Alpina TCU Flash/Icarbon/Kerscher/BMW Performance
135Pats is online now   United_States
0
Reply With Quote
      01-06-2013, 12:08 PM   #6
lorinser
Private First Class
 
Drives: BMW e92 black/black
Join Date: Oct 2008
Location: NJ

Posts: 101
iTrader: (0)

i wish i was exaggerating and just embellishing. but i'm not.

I was literally notified around thanksgiving that the car was in working condition, no problems. clean inspection.

So from then, until today, all this happened.

I have some before pics when the car was picked up by the tow truck. however they are night pics. Clearly running.
But have plenty of previous/regular pictures of my car.

I have a lot of suppressed rage. Trying to keep calm.
Can't do anything until tomorrow...
lorinser is offline   United_States
0
Reply With Quote
      01-06-2013, 12:13 PM   #7
Otruba_843
Major
 
Otruba_843's Avatar
 
Drives: 2009 E90
Join Date: Feb 2012
Location: Charleston, SC

Posts: 1,446
iTrader: (0)

What the f*@$............I would want to kill someone right now
__________________
2009 E90 328i Monaco Blue
premium/idrive/convience/logic-7/cold weather/ xenons/ saddle brown interior
Otruba_843 is offline   United_States
0
Reply With Quote
      01-06-2013, 12:20 PM   #8
cuiter23
Major
 
cuiter23's Avatar
 
Drives: E90 328i ZSP
Join Date: Jul 2012
Location: Vancouver

Posts: 1,021
iTrader: (0)

Garage List
2007 BMW 328i  [3.00]
I can't wait to see you screw over the insurance company HARD!
__________________
2007 E90 328i - Titanium Metallic l 19" VMR V710 l H&R Trak+ Spacers l Mtech Rear Lip Spoiler l Hamann Front Lip l Eibach Sportline l AA N52 Signature Exhaust l OEM Blacklines l MTEC V3 AE l 6000K HID l Nokya 7000K Fogs l MTEC License Plate LED l Interior LED l 15% Tint l BlackVue DR380G-HD + PMP
cuiter23 is offline  
0
Reply With Quote
      01-06-2013, 12:36 PM   #9
RequestTheOverhead
Going Mach Chicken
 
RequestTheOverhead's Avatar
 
Drives: e90 pre-LCI 335
Join Date: Jun 2012
Location: Denver, CO

Posts: 99
iTrader: (1)

Garage List
Wow. Just wow.

That's completely and utterly unacceptable! I give you props for staying as calm as you are right now. I can't remember off hand what is located on the driver's side in the trunk... amp or maybe something to do with the CD changer. I'll take a look at mine and report back.
__________________
'07 335xi, Alpine White
| Cold, "Sport", and Luxury packages | Tinted | OEM Black Lines | JB4 | DCI | ER FMIC | Forge DV's | Custom exhaust with secondary cat delete, Magnaflow mufflers, black Dimisa Tips | Staggered 18" V718's, Matte Black | Flappy Paddles | Titanium CF Trim Wrap | BMW Performance Shifter and E-Brake Handle |
RequestTheOverhead is offline  
0
Reply With Quote
      01-06-2013, 12:38 PM   #10
N8N
Major
 
N8N's Avatar
 
Drives: 2009 E92 335i 6MT
Join Date: Sep 2012
Location: Sterling, VA

Posts: 1,422
iTrader: (1)

Send a message via AIM to N8N Send a message via MSN to N8N Send a message via Yahoo to N8N
I think it depends on year. Some years might be CD changer, some years might be Sirius module. In any case, someone stole some shiznit, clearly.
N8N is offline   United_States
0
Reply With Quote
      01-06-2013, 12:50 PM   #11
hunginator
Private First Class
 
hunginator's Avatar
 
Drives: 2010 BMW 335i E92
Join Date: Dec 2012
Location: Ottawa

Posts: 130
iTrader: (0)

It looks like they took a dump in your car. I would be extremely furious. Do not be satisfied until everything is up to your standards in this case.

I'm angry just looking at this post trying to think what I would do if I were in your shoes.
hunginator is offline   Canada
0
Reply With Quote
      01-06-2013, 12:53 PM   #12
lorinser
Private First Class
 
Drives: BMW e92 black/black
Join Date: Oct 2008
Location: NJ

Posts: 101
iTrader: (0)

this is the car lot/inspection where the car was taken, chosen by Encompass

http://www.copart.com/c2/copart_home_page.html

Copart Auctions in Brookhaven NY.

Is it worth calling them and tell them sleep with one eye open?
And agreed, i just said that to myself minutes ago - someone took a dump on the roof and threw up inside.
lorinser is offline   United_States
0
Reply With Quote
      01-06-2013, 12:57 PM   #13
Jeff@TopGearSolutions
BimmerPost Supporting Vendor

 
Jeff@TopGearSolutions's Avatar
 
Drives: C6 Z06, GSXR-750, 09 335i
Join Date: Dec 2008
Location: TopGearSolutions.com

Posts: 16,390
iTrader: (31)

Send a message via AIM to Jeff@TopGearSolutions
I'm assuming there is a back story to this?

Why did the insurance take your car in the first place? Were they supposed to bring it to a body or repair shop from damages after the hurricane?

Regardless of why that is unacceptable on so many levels.
Jeff@TopGearSolutions is offline   United_States
0
Reply With Quote
      01-06-2013, 01:04 PM   #14
lorinser
Private First Class
 
Drives: BMW e92 black/black
Join Date: Oct 2008
Location: NJ

Posts: 101
iTrader: (0)

It's a pretty simple and short backstory.

The car was located in Queens. Hurricane came, and residents who did stay in their buildings and not do the evacuation said water levels came up to as high as side view mirrors.

As soon as bridges opened up, i went to check out the car. still looked clean inside and out, no water, and ran just fine. As a pre-caution because surrounding buildings and cars were flooded, i called up insurance.

about 3 weeks later the car was deemed OK, no problems, passed inspection. Not going to be scrapped, and i was told i was "of the lucky few" who's car made it out just fine.
lorinser is offline   United_States
0
Reply With Quote
      01-06-2013, 01:05 PM   #15
rorkor
Second Lieutenant
 
rorkor's Avatar
 
Drives: '11 E90 N52 6MT
Join Date: Feb 2012
Location: here

Posts: 275
iTrader: (0)

Garage List
2010 E70 X5 35d  [5.00]
2011 E90 328i  [5.00]
The module you are missing is the HiFi amplifier, the CD changer mounts over it and I am sure you would know if that was missing. No reason to touch that. Document everything and call your agent, if you have one, and get them to come write it up and file the claim on your behalf. If I were you, I would change insurance companies too. Liberty Mutual is the CCA's sponsor/carrier and they are really great about care and for my 3 cars, were very reasonable on rates.
__________________
rorkor is offline   United_States
0
Reply With Quote
      01-06-2013, 01:13 PM   #16
Overspooled
MurderedOut
 
Overspooled's Avatar
 
Drives: 2013 c63 AMG Coupe
Join Date: Sep 2012
Location: Montreal

Posts: 338
iTrader: (0)

Bro wtf did they do to your car???
__________________
2013 C63 AMG COUPE
Overspooled is offline   Canada
0
Reply With Quote
      01-06-2013, 01:37 PM   #17
JasonDCarton
Captain
 
JasonDCarton's Avatar
 
Drives: BMW E90
Join Date: Jul 2012
Location: San Diego

Posts: 756
iTrader: (0)

Garage List
2006 BMW E90  [4.75]
I'm speechless, that is absolutely horrible.
__________________
JasonDCarton is offline   United_States
0
Reply With Quote
      01-06-2013, 01:50 PM   #18
StevenY.
///M
 
StevenY.'s Avatar
 
Drives: 10' SG e92 335i
Join Date: Aug 2012
Location: NYC

Posts: 1,504
iTrader: (1)

That is terrible. If the car is deemed okay, why would they then destroy the car by making it look as if someone took a dump on it. If I were in your position, I'd be going insane. I hope you get this sorted out because this is absolutely unacceptable.
__________________
10' Space Grey e92 335i
StevenY. is offline   United_States
0
Reply With Quote
      01-06-2013, 01:53 PM   #19
lorinser
Private First Class
 
Drives: BMW e92 black/black
Join Date: Oct 2008
Location: NJ

Posts: 101
iTrader: (0)

The first picture is what they had to do to put the car into neutral, because i guess there's no other way to do it since the crank is shot.

They put it into neutral so it can be moved if needed. Tow truck was too big to reverse into driveway. So he left it on the street, and my dad had to push it onto the driveway.
Icing on the cake if you will.
lorinser is offline   United_States
0
Reply With Quote
      01-06-2013, 02:01 PM   #20
BrazilianBimmer
Captain
 
Drives: Black e90 325i
Join Date: Apr 2012
Location: Alexandria, VA

Posts: 776
iTrader: (0)

Quote:
Originally Posted by lorinser View Post
The first picture is what they had to do to put the car into neutral, because i guess there's no other way to do it since the crank is shot.

They put it into neutral so it can be moved if needed. Tow truck was too big to reverse into driveway. So he left it on the street, and my dad had to push it onto the driveway.
Icing on the cake if you will.
I'm sorry to say, whatever lawyer you get sir, it will be worthless. Insurance companies have better lawyers, that's why they make the big money from you.

I feel bad for you though, being in the position you are at and I do hope you can prove me wrong.
BrazilianBimmer is offline  
0
Reply With Quote
      01-06-2013, 04:58 PM   #21
cmyk
resident girl.
 
cmyk's Avatar
 
Drives: 2008 335i
Join Date: Dec 2011
Location: Dallas, Texas

Posts: 1,016
iTrader: (1)

Garage List
2008 BMW 335i  [4.38]
Ho. Ly. Shit.

Absolutely amazing. I'm dealing with an incompetent body shop right now, and this makes my issues look completely petty by comparison.

I wish I had some advice for you, other than Lawyer Up. I hate seeing an E9x in distress. These pictures are hard to look at.
__________________


2008 E90 335i // Black Everything // photos
COBB tuned / QTP e-cutouts / Helix FMIC / cp-e DCI / AWE BOVs / Black M6 wheels + Toyo Proxes
(and yes, I am a girl)
cmyk is offline   United_States
0
Reply With Quote
      01-06-2013, 05:05 PM   #22
AddictedToBavarian
My other ride is a Bianchi Infinito
 
AddictedToBavarian's Avatar
 
Drives: E92 328xi
Join Date: Apr 2011
Location: North Jersey

Posts: 2,721
iTrader: (0)

So wait, the console and interior was all intact and you got it back like that? What the hell were they doing with it?

How deep was your car in water for you to give them a car in perfect condition for them to inspect?

I feel like something has to be missing in this story.

Last edited by AddictedToBavarian; 01-06-2013 at 05:11 PM.
AddictedToBavarian is offline   Portugal
0
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -5. The time now is 05:20 PM.




e90post
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST